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You can try the following: Uninstall PhotoStage, then delete 3 folders named "PhotoStage" and 1 named "Components" from these locations: **C:\Users\<username>\AppData\Roaming\NCH Software\PhotoStage\ **C:\Program Files (x86)\NCH Software\PhotoStage\ **C:\Program Files (x86)\NCH Software\Components **C:\ProgramData\NCH Software\PhotoStage\ **If you can't find any of the folders, just continue. If you can't find the AppData folder, set Windows to show hidden files and folders with the steps from this link: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files. Download the version covered by your license and enter your registration code. If this does not resolve the issue you can contact NCH technical support, here is the link: https://www.nch.com.au/support/index.html

Hi, You may try the steps from the following link: https://www.nchsoftware.com/howto/effects/blur_erf.html#:~:text=Adjust the selected local focus,edges of your ERF image.

Hi, The error message you received indicates that the duration of the transition you are trying to apply is longer than the maximum allowed duration for this particular transition. To resolve the issue you will need to reduce the duration of the transition effect.

Hi, In PhotoPad you can use the tool Clone Stamp. This tool allows you to paint one part of an image over another part. This can be used to remove scratches, blemishes, or even entire objects from a photo.

Hi, On the following link can find more information about editing text (how to rotate, raise, or lower the text): http://help.nchsoftware.com/help/en/disketch/win/panels_textoverlay.html

Hey @Marija V Please keep in mind that these steps are general recommendations and may vary depending on the specific situation and computer setup. Here's what you can try: Close unnecessary programs: Make sure you don't have too many programs running simultaneously, as they can consume system resources. Close any unused applications running in the background. Restart your computer: Sometimes a simple restart can resolve temporary performance issues by clearing out system resources and closing any problematic processes. Update the program: Ensure that the program you're experiencing slowness with is up to date. Check the developer's website or the program's settings for any available updates and install them if necessary. Updates often include bug fixes and performance improvements. Check system requirements: Verify that your computer meets the minimum system requirements for running the program. If your hardware falls below the recommended specifications, the program may run slower or not function optimally. Free up disk space: Insufficient disk space can impact your computer's performance. Delete unnecessary files, such as temporary files, old documents, and unused applications. You can also use disk cleanup tools or utilities to automate this process. Scan for malware: Malware infections can significantly slow down your computer. Run a full system scan using reputable antivirus or anti-malware software to detect and remove any potential threats. Update device drivers: Outdated or incompatible device drivers can cause performance issues. Visit the manufacturer's website for your computer and peripherals (graphics card, sound card, etc.) and download the latest drivers available. Adjust visual effects: Windows operating systems provide various visual effects that can consume system resources. You can optimize performance by adjusting these settings. Right-click on "This PC" or "My Computer," go to "Properties," click on "Advanced system settings," select the "Settings" button under the "Performance" section, and choose "Adjust for best performance" or manually disable specific effects. Increase virtual memory (Windows): If your computer has limited physical RAM, increasing the virtual memory (page file) size can improve performance. Right-click on "This PC" or "My Computer," go to "Properties," select "Advanced system settings," click on the "Settings" button under the "Performance" section, navigate to the "Advanced" tab, and click on "Change" in the "Virtual memory" section. Upgrade hardware: If the above steps don't provide satisfactory results, you may consider upgrading your computer's hardware components, such as adding more RAM, replacing the hard drive with a solid-state drive (SSD), or upgrading the graphics card.

Hello @AnalogJoe Please visit the official page for NCH components and try from there: https://www.nch.com.au/components/

Hello @PeterC Please navigate to OPTIONS > TEXT > Other text, like shown here. Once there you will be able to change the text color and size.

Hello @Ricard When you start the program you will have the option to open projects, like here. Open it and delete the project (folders). Cuando inicie el programa, tendrá la opción de abrir proyectos, como aquí. Ábralo y elimine el proyecto (carpetas).

Hello @MahmoudChamaa Please refer to the user manual page: http://help.nchsoftware.com/help/en/copper/win/receipt.html

@Davey110 The free version doesn't offer all features available in the paid version, when you have the situation to be asked for registration or buy the software, that is an indicator that the option is available only for paid version.

Hello @Ken Kolarcik You can download the user manual on the following link:https://files.fm/u/daqzftxx6

Hello @pyz01 This is not an expected type of behavior, please open a ticket for our technical support team, here is the link: https://www.nch.com.au/support/index.html Also, you might want to include the backup as well for testing purposes.

Hello @Radam As an NCH tech support representative, I'd be happy to assist you with your question about Express Rip and choosing the appropriate setting for ripping your jazz CDs. When it comes to selecting the setting in Express Rip, both the "Auto" and "High Quality (CD/DVD Quality)" options have their respective benefits. Let's take a closer look at each setting: Auto (preserves original format): This setting allows Express Rip to detect and preserve the original format of the audio tracks on your CDs. If your jazz CDs were originally recorded at a sample rate of 44100 Hz and a bit depth of 16 bits (which is common for CDs), then selecting the "Auto" option would likely result in the closest match to the original format. This setting is useful if you prefer to maintain the authenticity of the music as it was originally recorded. High Quality (CD/DVD Quality): This setting ensures that the ripped audio files are of high quality and meet the standard CD/DVD specifications. It might slightly improve the audio quality by applying certain processing techniques, such as noise reduction or enhancing the dynamic range. If you're aiming for the best possible audio quality while still maintaining compatibility with CD/DVD standards, the "High Quality" option is a good choice. Considering your preference for ripping 60s and 70s jazz CDs, which were likely recorded in the standard CD format, both options should yield satisfactory results. However, if you're specifically interested in preserving the original format without any alterations, selecting the "Auto" option would be more suitable. On the other hand, if you want to enhance the audio quality while maintaining compatibility, you can opt for the "High Quality" setting. Ultimately, the choice between the two settings depends on your personal preference and the level of audio quality you desire. I would recommend trying out both options with a few sample tracks and comparing the results to determine which setting produces the desired outcome in terms of audio fidelity and compatibility.

@Uli You may want to try with the following version if the problem persists: http://www.oldversiondownload.com/oldversions/en/videopad-13-24-2023-03-22.exe

Hi, Open the program > go to Options > Cursor tab > Check the option Solid circle.

Hi, Open the program > Click Options > Under the Audio tab make sure that the options Microphone and Speakers are checked.

Hi, You can try the following: 1. Right-click on the Debut icon. 2. Click Properties. 3. Under the Compatibility tab uncheck the option " Run this program in compatibility mode"

Hi, Please note that Switch supports the conversion from .mka to FLAC. You can check this information on the following link: https://www.nch.com.au/switch/kb/1405.html If you need additional assistance you can also contact NCH technical support, here is the link: https://www.nch.com.au/support/index.html

Hi, Please note that Doxillion and Pixillion are two different programs. Pixillion is an image converter software and Doxillion is a document converter software. You can download Pixillion from the following link: https://www.nchsoftware.com/imageconverter/index.html If you need assistance for registering Pixillion I suggest you to contact NCH technical support for assistance as the registration code is confidential information: https://www.nch.com.au/support/index.html

Hi, In Debut, you can use the option Flip under the Effects tab to flip the video left-right or top-bottom. You can also edit your video in VideoPad. All you have to do is to upload the video file in VideoPad > Place the file on the Timeline > Right-click on the video file > Rotate clip > Choose one of the following options: 0 degrees, 90degrees, 180degrees, 270 degrees.

Hi, The error message indicates that the image you are working with is too large for your computer's available memory. In order to resolve the issue you can Resize your photo in PhotoPad.

Hi, There is no option to add additional columns. You can only rename the column by clicking on the drop-down menu next to the column's name > Change column header text>Enter new column name > Ok, but the function of this column will be the same.

Hi, First I suggest you to check the disk space to ensure how much free space you have. Also, I suggest you to clear the cache using the following steps: Uninstall WavePad, then delete 3 folders named "WavePad" and 1 named "Components" from these locations: **C:\Users\<username>\AppData\Roaming\NCH Software\WavePad\ **C:\Program Files (x86)\NCH Software\WavePad\ **C:\Program Files (x86)\NCH Software\Components **C:\ProgramData\NCH Software\WavePad\ **If you can't find any of the folders, just continue. If you can't find the AppData folder, set Windows to show hidden files and folders with the steps from this link: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files. Install the software one more time, enter your registration code, and check the result.

Hi, DS2 files are a proprietary format created when the Olympus DS-2400 is used to make dictations. After the dictation is created, the format can be converted to DSS or WAV format using the Olympus Standard software included with the DS-2400, which means you will have to request that the person creating dictations converts the files before sending them to you. Try using DSS files in Express Scribe. To convert files from the Olympus Standard player, have the user select the dictation(s) in the list, go to the File menu, select "Convert Dictation" and then click the Convert button.