Fred28

Hello, Do you by any chance have a regular network camera you can try? Also, if you remove the part that says ¨/videofeed¨ and just add the IP and the port does the same thing happen? If the same thing happens and you try a regular network camera and it works then it is very probable that they are not compatible. If you want to double check on this I will recommend you create a ticket for NCH tech support and see if they have any other ideas you can try. Good Luck!

Hello, There is no other options to change this, to me it seems as if the program is corrupted. I suggest you try to reinstall the program and if that does not work the best you can do is contact NCH Software Technical support and see if they have any other ideas. You guys can create a support ticket for them from the link below: https://www.nch.com.au/support/index.html  Good Luck!

Hello, The best thing to do would be to reinstall the program to see if that corrects the issue. If this does not work I would suggest you contact NCH Software tech support to see if they can assist. You can create a support ticket for them on the link below: https://www.nch.com.au/support/index.html  Good luck!

Hello, If you open the program and you go to ¨Options¨ then the ¨Metronome¨ tab here you should see the Metronome volume bar, make sure that is turn all the way up. Then under the ¨General¨ tab make sure the correct playback device has been selected. If this is all setup correctly then I would suggest you try reinstalling the program without uninstalling so you do not have to register again. If that does not work, then you should probably create a support ticket for NCH Software Technical Support, you can do so from this link: https://www.nch.com.au/support/index.html  Good Luck!

Hello, If you have version 9.01, I would suggest you try and reinstall the program again, you can do so without uninstalling so you do not have to register again or you can uninstall if you like but you will have to register the license again when you are done installing the program again. If this does not work, I would suggest you create a support ticket for NCH Software Technical support so that they can assist you. Just in case, you can create a ticket for them through this link: https://www.nch.com.au/support/index.html  Good Luck!

Hello, It seems the last few versions of the program will only allow you to actually copy the time stamp to the clipboard, you will then need to press ¨Command + V ¨ to actually paste the timestamp. Regarding the issues you guys are having with the M4A files I will recommend you create a support ticket for NCH Technical support and see if they can assist you with that. You can create the ticket here: https://www.nch.com.au/support/index.html Goodluck!

Hello, In this case it would be best for you to contact NCH tech support for assistance and see if this is a bug or if the shortcut has been removed as the manual is not necessarily exact to the version you have. You can create a support ticket for them here: https://www.nch.com.au/support/index.html  Good luck!

Hello, STAMP should only change the Metadata it should not affect at all the integrity of the audio file, does it happen with all discs you change? Or only one? Try again and if the issue persists I would recommend you contact NCH Software Tech support and see if they can assist you with this. You can create a support ticket here: https://www.nch.com.au/support/index.html  Good Luck!

Hello, Actually, those two servers will be the only ones that Express Rip will use. There is no way to change this and since they are free they might not always load the correct album information. You can send a suggestion to the NCH Software developers about the program and features using this link if you like: http://www.nch.com.au/suggestions/ Good Luck!

Hello, When you start to record with Debut, a message will show up letting you know that the debut window will be minimized while you record so it will not interfere with what you are recording, but there is no way to set up a key on your keyboard to click to minimize or maximize the window. I´m not sure about the second question I do not understand what you want to do exactly. You should not have to do anything for video and audio to synchronize when you record with Debut audio and video should be synchronize, if this is not happening then there is something not working properly (which does not necessarily mean is the program, it could actually be the setup you have for the device you are using to record.) If you think you have this issue or need more information you can create a support ticket for NCH technical support here: https://www.nch.com.au/support/index.html  Good Luck!

Hello, I would suggest you uninstall the program and reinstall, then register it and see if the issue persists. If it does then I would think your best option is to create a support ticket for NCH technical support and see if they can assist you with this. You can create the ticket here: https://www.nch.com.au/support/index.html  Good Luck!

Hello, Did you create a back up folder from the ¨back up data¨ feature on Express Accounts? If you did then all you need to do is go to ¨Tools¨ on Express Accounts and select to ¨Restore Data¨ you will be asked from where to restore so just look for the back up folder you had created and restore. If you did not create a back up of your data using this feature then it would be very difficult for you to get that data back on your Express Accounts. I would suggest you contact NCH Technical Support to see if they can suggest anything else. Good Luck!

Hello, There seems to be a bug for this ¨Prefix¨ issue you are reporting, if you want more information you might want to contact NCH Software Technical Support by submitting a ticket here: https://www.nch.com.au/support/index.html Good luck!

Hello, The cursor line you mention should not move after you click on stop or the space bar on your keyboard, it should actually stay at the place where you stopped it and should start again from that point if this is not happening then there might be something wrong. There is no place within the options dialog for you to change this. I will recommend reinstalling the program and then test, if this still happens then I would suggest you create a Ticket for NCH Tech Support for them to assist you. Good Luck!

Hello, You can definitely do that, you can use the ¨Slur¨ tool to place a bar to connect notes, now the direction of the slur will depend on the direction of the stems of the notes, if the stems are up the slur will be down if the stems are down the slur will be up. If they are different and one stem is up and the other one down then the program will set the direction of the slur depending on the stem of the first note. Hope this helps!

Hello, You will actually need to send it manually, there is no option within the program for you to set this to be sent automatically. Hope this helps!

Hola, Puedes seguir los pasos en el siguiente video: https://www.youtube.com/watch?v=OHhI-Ze8xs8 Tambien puedes usar el siguiente link: https://www.nchsoftware.com/inventory/es/kb/1289.html Si tienes algun problema, te recomendaria que contactes to soporte tecnico de NCH, puedes crear un tiquete para ellos en la siguiente pagina: https://www.nch.com.au/support/index.html

Hello Lisa, Express Dictate has the option to send dictations by email, to an FTP server or you can use the Express Delegate program from NCH to transfer dictations directly to Express Scribe, the person that has Express Dictate will have to download and setup Express Delegate to be able to transfer dictations directly to you. You can find out more about Express Delegate Here: https://www.nch.com.au/delegate/index.html Hope this helps! Good Luck!

Hello, Unfortunately, Express burn has no such feature, for any labeling solutions you can use Disketch, this is a program to design and print CD and DVD labels on Windows or Mac. You can find more about it here: https://www.nchsoftware.com/cdlabeler/index.html Hope this helps!

Hello, Do you get any error messages when you try to print? Are you able to print anything else with your printer (just to make sure it is not a printer issue)? If you are able to print other documents then I would recommend you uninstall Disketch and install it again to see if that makes a difference. If after you reinstall the program still does not allow you to print I will recommend you create a ticket for NCH technical support for them to help you figure out what it going on. You can create the ticket here: https://www.nch.com.au/support/index.html  Good luck!

Hello, If you recently purchased the license (No longer than 6 months ago) try uninstalling PhotoStage, then install it again and see if that fixes the issue. If not I would recommend you create a ticket for NCH technical support for them to help you figure out what is going on. You can create the ticket here: https://www.nch.com.au/support/index.html  Good luck!

Hello, try going to ¨View¨ and then click on ¨Customers¨ select all from the list and then click on ¨Customer¨ which should be located at the top left right on top of the ¨Add¨ icon then look for the option that says ¨Recalculate Customers balance¨ if that does not work. I would suggest you create a ticket for NCH Tech support. You can do so from here: https://www.nch.com.au/support/index.html&nbsp

Hello Wanda, As a test try deleting 2 of the ones that do work as well as the WS one then try creating the WS again and see if it works, if it does it means you have probably reached the limit of shortcuts you can create if the issue persists I will recommend you contact NCH tech support and see if they can help. You can create a ticket for them here: https://www.nch.com.au/support/index.html Goodluck!

Hello, Mac computers will not allow you to capture the internal sound of your Mac. In this case I would recommend a third party software called ¨Loopback Audio¨ you will need to download it and then when you open debut, it should show as one of the options under the Audio Tab. You can download and learn more from here: https://rogueamoeba.com/loopback/ Hope this helps!

Hello, Could you try opening the converted file using your browser? If it opens and you have no trouble seeing it, then the problem is with Cricuts Design Studio, from the message you are getting it seems it does not support the format. Make sure the format you are using is compatible with Cricuts Design Studio as well as the encoder settings you are using in Pixillion. If the image file opens up on your browser with no issues then I would suggest you contact Cricuts Design Studio support to see if they have more information on why the program is not accepting the file if it is compatible.