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Fred28

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Everything posted by Fred28

  1. Fred28

    BurntDog

    Please note this is a user´s forum, the issue you have will probably require a clean installation or it might be a bug and might need to be reported to NCH Developers, I think the best you can do is open a support ticket for the NCH Technical team here: https://www.nch.com.au/support/index.html
  2. Those are preset, so you will not be able to add anything there, the reason I think is they listed all or most music genres, Piano, Solo or solo piano is not a Genre. I think that would actually fall in the classical music genre.
  3. Go to Options, under the FILE tab you will see the OVERWRITE section here make sure the ¨Prompt for what to do¨ is cheked and try again, see if it still creates a second file. Or try changing the output folder for the files. You can also contact NCH Technical Team for assistance here: https://www.nch.com.au/support/index.html
  4. Fred28

    Remove a Word

    You could try using the reduce vocal tool, should be locate under the VOICE tab under the VOICE icon. You will need to test it and see if it will allow you to reduce just the part you need to the point you cannot hear it or barely hear it and keep the rest of the audio. You can check with NCH Technical team as well here: https://www.nch.com.au/support/index.html
  5. The program does not allow for audio monitoring. You can confirm with the NCH technical team by creating a support ticket for them here: https://www.nch.com.au/support/index.html
  6. Fred28

    Print Ready

    Doxillion does not support PDF X files, only normal PDF files. You can confirm with NCH Technical team here: https://www.nch.com.au/support/index.html
  7. First time I see that issue, not even sure why installing Soundtap will show that. Did you uninstall SoundTap first before installing version 6.5? Can you share screenshots here of the message you get? You might also want to contact NCH Technical team for assistance here: https://www.nch.com.au/support/index.html
  8. Please remember this is a user´s forum, the issue you are reporting seems to be a bug and my recommendation to you is to contact the NCH Technical team to report this, you can create a support ticket for them here: https://www.nch.com.au/support/index.html
  9. How exactly did you save the project? If you just used the normal save project option and then you moved the project file then you file is now correupted and when opeining it you will be ask to pinpoint where the media files used in the project are. The correct way you should have saved is by going to ¨Menu¨ > ¨FILE¨ > ¨Save Portable Project As¨, this will actually create a folder with the project file and all media that was used in that project. This way you can open the project file again and it will load all the media used because it is in the same folder. If you did not use
  10. Could you share the steps you are taking up to the moment you print? Also, could you share a screenshot of how it looks when you print. You might also want to contact NCH Technical team for assistance here: https://www.nch.com.au/support/index.html
  11. You should be able to right-click on the image you wish to remove and select delete or remove from timeline. You can also remove it by right clicking on the image from the media bin and selecting to delete. You can check with NCH Technical team here if you like: https://www.nch.com.au/support/index.html
  12. Sorry, Express Invoice and Express Accounts do not integrate. Express Accounts basically does everything Express Invoice does and more. So there is really no need for Express Invoice. Still you will need to manually export the customers and invoices from Express invoice as CSV´s and import them into Express Accounts in order to not erase the Express Accounts data you already have created. Using the Backup Data and Restore Backup will delete any information previpously created in the program you are restoring the backup to, so this is not the best option unless you have noting in Express
  13. This is a user´s forum, developers will not see anything you post here. What trouble shooting steps did you go through? Did you make sure to open Voxal first before opening the program you will be using it with? Have you tried reinstalling the program? Also have you made sure the program has permission to access your Mic? You might also want to contact NCH technical team just in case: https://www.nch.com.au/support/index.html
  14. Try creating a backup of all your data using the ¨Backup data¨ tool in the program. Should be under ¨Express Invoice¨ next to the Apple logo on the top left corner of your screen. When you have the backup try reinstalling, make sure to choose to ¨Replace¨ when you move the Express Invoice icon into the APPS folder. Then restore your backup and test again. If you still have issues you might want to contact NCH Technical Support Team here: https://www.nch.com.au/support/index.html
  15. Can you confirm the files are being uploaded or not at all? You might need to sahre your settings here. If you do not want that you can reach NCH Technical team for assistance here: https://www.nch.com.au/support/index.html
  16. Inventoria supports Barcode readers, not sure what you mean by 2D and 3D scanners. You might also want to contact NCH technical team for assistance here: https://www.nch.com.au/support/index.html
  17. There is currently an issue with Voxal running on Big Sur. NCH Software developers are aware and working on a solution. You might want to contact NCh Technical team here: https://www.nch.com.au/support/index.html
  18. Have you checked invoices from that customer to make sure they have all been paid (Make sure there is a payment for each invoice) and that all payments together do bring the account down to 0 balance. To help you better you will need to share some screenshots but I think it would be best for you to contact NCH technical team and share a backup of your data for them to review with you and help you figure out if it is a program issue or an accounting issue. https://www.nch.com.au/support/index.html
  19. No that is not a bug, you saved the project as a backup so the project file now opens from the folder where the backup is saved, the backup also saved all media used on the project, so basically it creates a copy of all your media in the backup folder. There is no need for you to change the locations of the files back to the original location this can actually cause an issue for the program when it tries to load your project and tried to find the media used. I honestly think the best you can do now is start over if you can and make sure that if you use the back up option do not change the loca
  20. Could you share some screenshots of the process you described above so I can have a better idea of what you are doing and where? Also could you explain what you mean by you performed a photostage backup? You might also want to reach out to NCH technical support team here: https://www.nch.com.au/support/index.html
  21. The program will only convert the audio files. You can check with the NCH Technical team here: https://www.nch.com.au/support/index.html
  22. The best I can recommend if he is having the same issue is to reinstall, but he might also want to contact NCH Technical support team here: https://www.nch.com.au/support/index.html
  23. You might want to consider reinstalling the program, if that does not work can you provide one of the files here so I can test. You might also want to consider reaching out to NCH Technical team here: https://www.nch.com.au/support/index.html
  24. There is a resize tool in the program which you can use, that will be your best option. You will basically need to test and see if you are able to aling it as you need.
  25. If I´m not wrong, this was already reported to the NCH Technical team as a bug. You might want to check with them: https://www.nch.com.au/support/index.html
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