Fred28

Hello! The license that NCH Software is currently offering is for lifetime which is a one time payment. You can create a support ticket for NCH Support team on the link below if you need more information: https://www.nch.com.au/support/index.html 

Please report the problem at https://www.nch.com.au/software/bug.html so that our development team can investigate it.

Hello, To answer that, I think it would be best if you reach out to NCH Technical Support. You can create a support ticket for them through the link below: https://www.nch.com.au/support/index.html 

Hello, I have checked but WavePad does not have the option to do a "punch and roll" as you described. NCH Software formally takes suggestions or feedback about their products through the form at http://www.nch.com.au/suggestions/ good luck!

Hello! In this case the best you can do is contact NCH Technical Support Department for them to assist you properly. you can create a support ticket for them through the link below: https://www.nch.com.au/support/index.html  Good luck!

Hello, How are you sending the file? What size is the file you are trying to send? If you are trying to send this by email, what email server are you using? You can also try reaching out to NCH tech support by creating a support ticket at: https://www.nch.com.au/support/index.html 

Hola, Puedes usar el enlace que comparti antes para bajar la version que soporta tu licencia y asi no tienes que pagar extra. Te dejo el enlace otra vez: - http://www.oldversiondownload.com/

Hello, To take screenshots using Debut all you need to do is click on the ¨CAMERA¨ icon at the bottom, next to the ¨FPS¨ measurement bar. If you do not see this option or it is not working for you tell me what happens exactly when you try to take a screenshot? You can also try reaching out to the NCH Software Technical Support team and see if they can assist. You can create a support ticket for them through the link below: https://www.nch.com.au/support/index.html  Good luck!

Hello, You should be able to erase and write in the space where you change the symbol to set what you need. Are you not able to do this? If that is the case I will suggest you reach out to the NCH technical support department for help. You can create a support ticket for them through the link below: - https://www.nch.com.au/support/index.html 

Hello, If you purchased directly from NCH they should have sent you an email with the license registration code. if you purchased through a retail store you should have a yellow tag (paper) that has the Serial Number in it, this serial you must have activated at some point to receive the license registration code which is a code made of numbers and letters that you have to input into the program to complete registration. You must also have the version of the program that is compatible with your license installed to be able to use your registration code to complete registration. If you are not sure you have the correct information I will suggest you contact NCH support for them to provide you the information you need to register and step by step instructions. You can create a support ticket for them through the link below: https://www.nch.com.au/support/index.html 

Hello, If it says uninstall is complete then it should be removed unless it tells you it cannot uninstall. I would suggest you reach out to NCH technical support for steps on how to remove it if you are having issues. You can create a support request for them through the link below: - https://www.nch.com.au/support/index.html  Good luck!

Hola, En ese caso puede visitar la pagina web de abajo donde se encuentran todos los instaladores viejos de los programas de NCH Software incluyendo WavePad, solo busque el program y revise bien cada link uno de ellos deberia decir 7-11 y la fecha en que esa version salio. http://www.oldversiondownload.com/

Hello, Can you provide step by step of what you are doing? I think in your case it would be best to reach out to NCH Technical Support so that they can test this on our end and advise you accordingly. You can create a support request for them through the link below: - https://www.nch.com.au/support/index.html 

Hello, If you are referring to one of the passwords of the user accounts you create to access the program through the web access you will need to open the program itself, go to ¨Options¨ > ¨Web Access¨ and at the bottom you have the user accounts you have created, you can select one and click the ¨Edit¨ button and here you can change the password to whatever you need. If you went through the email settings on the program and you set this up correctly you should also be able to use the ¨Recover Password¨ option from the Web Access login page. Good luck!

Hello, When you use the backup data feature of the program it should backup everything you have created in the program including all businesses you have and the information for each one of those businesses. When using the ¨Restore data¨ feature you will not be able to pick which data to restore, it will just restore the entire backup. Good luck!

Hello, The only way I think you can do this is by going to ¨Accounts¨ , if you already have an account created then select it and click on ¨Edit¨ here you will be able to check the ¨Enable online account access¨ option and then on the ¨Financial Institution¨ section click on the drop-down menu and select to ¨Download Financial Institutions¨, this should start the download again. Good luck!

Hello, Unfortunately the program has no option to remove this, you can try sending a suggestion to the NCH Developer team about this but there is really no promise that this will be changed. You can send suggestions or feedback about NCH products through the form at http://www.nch.com.au/suggestions/ Good luck!

Hello, It might be an issue with installation. Try reinstalling the program and test if the same thing happens I would really recommend that you contact NCH Technical Support for assistance. You can create a support ticket for them through the link below: - https://www.nch.com.au/support/index.html 

Yes, you can you will just need to install the version of the program that is compatible with your license to be able to register. You can contact NCH Support for them to provide you the correct installer for the version that you need. You ca create a support ticket for them through the link below: https://www.nch.com.au/support/index.html 

Hello, Unfortunately, SoundTap is a audio stream recorder, if the stream of audio stops at any point SoundTap will also stop. There is no way to change this as this is how it works, if the stream of audio is constant then the program should not stop recording. Good luck!

Hello, Please reach out to NCH Technical Support for more information on what you are asking. You can create a support ticket form them through the link below: https://www.nch.com.au/support/index.html  Good luck!

Hola, En ese caso debe contactar directamente al soporte técnico de NCH para que cancelen su plan. Si compro atravez de PayPal puede cancelar el plan siguiendo los pasos de abajo: 1. Inicie sesión en su cuenta PayPal. 2. Haga clic en el ícono de Configuración junto a "Cerrar sesión". 3. Haga clic en la pestaña Pagos. 4. Haga clic en Administrar pagos preaprobados. 5. Haga clic en el nombre del comerciante para el acuerdo de pago que desea cancelar. 6. Junto a "Estado", haga clic en Cancelar, luego haga clic en Sí para confirmar que desea cancelar el Acuerdo de facturación. Suerte!

Hello, I tried the link you provided but it says it is empty. Could you share it again. Good luck!

Hello, Unfortunately, the program does not offer an option to work minimized.

Hello, Can you confirm if the exact model of the printer? There is an Epson printer that is the Stylus Photo 960 which is compatible but the XP-960 is not compatible with the program so this might be the reason why it does not work.