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About Fred28

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  1. Could you share some of the files you have issues with for testing? If it happens only with some files and not all then the issue might be the way the files were encoded. Do they all come from the same source? If they do, share one that works and one that doesn't to compare. If you do not wish to share the files here, my best advice is to contact NCH Technical Support team for them to assist you. You can create a support ticket for them here: https://www.nch.com.au/support/index.html
  2. If you still have issues contact NCH Technical support in case you need the correct installer: https://www.nch.com.au/support/index.html
  3. If you created a support ticket using the link I provided they will answer, although sometimes it can take a while for them to reply depending on workload. Make sure you did create a ticket for technical support.
  4. Hello, You should be able to connect both. Check this link: https://www.nchsoftware.com/invoice/kb/1123.html
  5. If you still have issues with the audio I would suggest you reach out to NCH Technical Support again: https://www.nch.com.au/support/index.html
  6. The only information for the command line for Debut that is available is here: http://help.nchsoftware.com/help/en/debut/win/commandline.html It does not say if it will take network URL parameters, and that is the only information support has as well, you will need to test yourself and see if it works or not.
  7. You can try reinstalling and see if that helps, also make sure you have the latest drivers for the capture device installed. If you still have the issue after reinstalling and making sure you have the latest drivers you might want to contact NCH Technical Support so they can assist you: https://www.nch.com.au/support/index.html
  8. Hi, 1. If you have the bookmark list opened, you should be able to right-click on the bookmark you wish to change the name for and click on Rename, it should allow you to change a part of the name or the entire name. 2. Yes, you are right. Still this could have been something the developers changed on the new version or left our or bug. You will need to contact NCH Technical support to confirm and escalate if it is a bug. 3.1 I checked this but it saved successfully in the folder I set, how exactly are you saving this? Provide step by step. 3.2 I´m not sure what you are doing
  9. NCH Software formally takes suggestions or feedback about their products through the form at http://www.nch.com.au/suggestions/
  10. If you have a license and you can confirm it is registered successfully, then might recommendation is for you to contact NCH Tech Support team, for assistance here: https://www.nch.com.au/support/index.html
  11. Maybe you can send the suggestion to the Developer team of NCH: http://www.nch.com.au/suggestions/ They might include that in a future release.
  12. Fred28


    You might want to reach out to NCH Technical Support to clarify this: https://www.nch.com.au/support/index.html
  13. Did you fo any editing on the project? If so what editing did you do? make sure you did not add any filter effects. You might want to contact NCH Technical Support team for them to review your project. https://www.nch.com.au/support/index.html
  14. You will need to do it manually, just click and hold then drag to the position you want.
  15. Are you doing this in Debut? Or what program exactly? Debut is a video capture software. It should capture video and audio. Please provide more details about the program you are using. If you are indeed using Debut then it definitely does not do what you asked.
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