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Fred28's Achievements


Einstein (7/7)



  1. SoundTap does not offer an option to pinpoint an specific website or a specific web browser such as FireFox. It should automatically detect the sound streaming through your computer speakers. Although, if you are trying to record from a source such as Spotify or anything that is DRM protected, the program will not record. NCh Software does not list the differences between their free and paid versions.
  2. If you go to the select recording window section, in the icon for selects the window under the mouse cursor, if you click on the little arrow next to it you should get 2 options. Make sure you have set the correct one. Still what you describe seems to be the correct behavior of Debut. You can confirm this with NCH Tech support team here: https://www.nch.com.au/support/index.html
  3. Try reaching out to NCH Tech Support and see if they have any updates on this or if they can escalate your case to the Developer team. You can create a support ticket here: https://www.nch.com.au/support/index.html
  4. Did you purchase a license? If you did try registering the program and test again. if that does not work Can you share one of the files here so I can test on my end? You might also want to contact NCH Technical Support team here: https://www.nch.com.au/support/index.html
  5. It is possible a glitch, try reinstalling the program and test again to see if that corrects the issue. If it does not, then reach out to NCH Technical support team here: https://www.nch.com.au/support/index.html
  6. Have you tried reinstalling the program and see if that helps with your issue? If not you can try going to START > SETTINGS > SYSTEM > from the pane on the left click on SOUND > then from the pane on the right click on the SOUND CONTROL PANEL > on the window that opens go to PLAYBACK > right-click on the device you have set as default for playback and choose PROPERTIES > ADVANCED tab > check the options under EXLUSIVE MODE section and click APPLY > OK and then OK again and test one more time. If the issue persists then you might want to contact NCH Technical Support here: https://www.nch.com.au/support/index.html
  7. Please note this is a User's forum, if you need to find out your license registration details and the download link for the version compatible with your license you must contact NCH technical Support here: https://www.nch.com.au/support/index.html
  8. Have you tried to reinstall the program and see if that corrects the issue? If you have and the issue persists I will suggest you contact NCH Technical Support team for assistance, you can create a support ticket for them here: https://www.nch.com.au/support/index.html
  9. I did teste on my end and that does not happen, I´m able to stop or pause the recording and then continue where I left off. Since reinstalling did not work I would suggest you contact NCH Tech support for assistance. You can create a support ticket for them here: https://www.nch.com.au/support/index.html
  10. All you need to do is install the version of the program that your license supports. You can reach out to the NCH Support team for them to provide you the correct download link for you to install and register your version without the need to pay extra. You can create a support ticket for them here: https://www.nch.com.au/support/index.html
  11. Asegurese que tiene instalada los drivers mas recientes de EasyCap, tambien acceda a Debut y vaya a OPCIONES > VIDEO y escoga la opcion de WEBCAM, revise si el dispositivo esta siendo reconocido como un webcam, si es asi. seleccionelo y trate nuevamente. Si esto no funciona le sugiero que contacte al departamento de soporte de NCH Software para mas ayuda. Puede crear un tiquete de soporte para ellos desde el siguiente enlace: https://www.nch.com.au/support/es/index.html
  12. Weird, you should be able to open FINDER > APPLICATIONS > drag and drop the app into the trash and then empty the trash. If you are unable to do the above you can install again and when you are asked to move the app into the apps folder and you do, you will get a prompt asking you to either keep or replace the version you currently have installed. Make sure to choose the REPLACE option.
  13. This does not seem correct. If you reached out over a year ago and you were recently told that there is a newer version that resolves the bug you had reported back then you are way over the free upgrade period which is 6 months this is probably why you are being asked to upgrade to the latest version. This you are saying here "they are taking your ideas and then charging you for them. You are developing and testing their software for them and they are taking your money while doing it." is just not true, you can reach out to NCH Tech Support team and discuss this with them.
  14. "Be aware, that if you purchase a licensed version, it is only good for that version. If they release an updated version, you will have to purchase that new version. Even if it fixes bugs in their software, and believe me, this software has bugs, they will charge you to update." This is not true, all NCH licenses come with 6 months of free upgrades. After that period if a new version is released then you can choose to either keep using the version your license supports or you can upgrade your license for a discounted price to use with the latest versions and this new license will also come with 6 months of free upgrades.
  15. In that case you can use the COMMENTS or PRIVATE COMMENTS on the invoice to add that information. Depending on whether you need the customer to see the information you are adding or not you will use one or the other. The COMMENTS will be printed in the invoice the PRIVATE COMMENTS are for internal use only so this will not be seen by the customer.
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