Jump to content


  • Posts

  • Joined

  • Last visited

Everything posted by Fred28

  1. Please contact NCH Technical support here: https://www.nch.com.au/support/index.html to report this as you might need to do a clean install of the program.
  2. Do you get an error when loading the files and trying to play them? Did you contact support to let them know this?
  3. Have you tried reinstalling and setting the incoming option again to see if that helps? If you have and the issue remains I think your best option is to contact NCH technical team, you can create a support ticket here: https://www.nch.com.au/support/index.html
  4. How do you have this set up? Is the folder where the program has to look for dictations a network folder? Do you get any errors when setting this up? You might want to contact NCH technical support for assistance on this: https://www.nch.com.au/support/index.html
  5. Could you share some of the files you have issues with for testing? If it happens only with some files and not all then the issue might be the way the files were encoded. Do they all come from the same source? If they do, share one that works and one that doesn't to compare. If you do not wish to share the files here, my best advice is to contact NCH Technical Support team for them to assist you. You can create a support ticket for them here: https://www.nch.com.au/support/index.html
  6. If you still have issues contact NCH Technical support in case you need the correct installer: https://www.nch.com.au/support/index.html
  7. If you created a support ticket using the link I provided they will answer, although sometimes it can take a while for them to reply depending on workload. Make sure you did create a ticket for technical support.
  8. Hello, You should be able to connect both. Check this link: https://www.nchsoftware.com/invoice/kb/1123.html
  9. If you still have issues with the audio I would suggest you reach out to NCH Technical Support again: https://www.nch.com.au/support/index.html
  10. The only information for the command line for Debut that is available is here: http://help.nchsoftware.com/help/en/debut/win/commandline.html It does not say if it will take network URL parameters, and that is the only information support has as well, you will need to test yourself and see if it works or not.
  11. You can try reinstalling and see if that helps, also make sure you have the latest drivers for the capture device installed. If you still have the issue after reinstalling and making sure you have the latest drivers you might want to contact NCH Technical Support so they can assist you: https://www.nch.com.au/support/index.html
  12. Hi, 1. If you have the bookmark list opened, you should be able to right-click on the bookmark you wish to change the name for and click on Rename, it should allow you to change a part of the name or the entire name. 2. Yes, you are right. Still this could have been something the developers changed on the new version or left our or bug. You will need to contact NCH Technical support to confirm and escalate if it is a bug. 3.1 I checked this but it saved successfully in the folder I set, how exactly are you saving this? Provide step by step. 3.2 I´m not sure what you are doing here. If you have a bookmark at the beginning of the file and try to split and save it will not allow it because it is not actually splitting anything, so it will obviously show that message. If you have several bookmarks (including one at the beginning of the file) it will save the others because they do actually split but it will give you an error for the bookmark that is set at the beginning because it is not splitting anything. 3.3 I think your best option here is to contact NCH Technical support team for them to review. You can reach out to them here: https://www.nch.com.au/support/index.html
  13. NCH Software formally takes suggestions or feedback about their products through the form at http://www.nch.com.au/suggestions/
  14. If you have a license and you can confirm it is registered successfully, then might recommendation is for you to contact NCH Tech Support team, for assistance here: https://www.nch.com.au/support/index.html
  15. Maybe you can send the suggestion to the Developer team of NCH: http://www.nch.com.au/suggestions/ They might include that in a future release.
  16. Fred28


    You might want to reach out to NCH Technical Support to clarify this: https://www.nch.com.au/support/index.html
  17. Did you fo any editing on the project? If so what editing did you do? make sure you did not add any filter effects. You might want to contact NCH Technical Support team for them to review your project. https://www.nch.com.au/support/index.html
  18. You will need to do it manually, just click and hold then drag to the position you want.
  19. Are you doing this in Debut? Or what program exactly? Debut is a video capture software. It should capture video and audio. Please provide more details about the program you are using. If you are indeed using Debut then it definitely does not do what you asked.
  20. If this is in Windows right-click the program icon in your desktop select PROPERTIES > COMPATIBILITY tab > here make sure that none of the boxes for the options that show are checked. If any of them are checked please uncheck them and click APPLY and then OK. Open the program again if the issue is still there you might want to reinstall and if not contact NCH technical support team here: https://www.nch.com.au/support/index.html
  21. Have you checked which video formats and settings are supported in airplay? You might want to try other formats and other resolutions and framerates when exporting. You might also want to try different video bitrates and see if that makes a difference. If not I would suggest you contact Apple for support because if the video plays fine everywhere else then the it might be best to confirm with Apple why exactly is the video not being accepted to stream.
  22. Fred28

    How can this be

    In MixPad you will only be able to monitor what you are recording if the device you are using is compatible with ASIO and also the track must be configured correctly, click on the little wrench icon on the track settings menu and then on the window that opens up make sure to choose ASIO, you might also need to click on the Wrench next to the dropdown of the recording device you choose this will open SOUND settings for Windows. Here make sure the correct device is set as the default in and out put. Click OK go back and test.
  23. The last version should be compatible with Mac OS Big Sur, when you say it does not seem to work at all, what exactly do you mean? If the program not opening up for you? Do you get any error messages? try reinstalling again from the link below: https://www.nch.com.au/soundtap/stmaci.zip I think your best option is reaching out to NCH Software Technical Support team here: https://www.nch.com.au/support/index.html
  24. Not sure if you are asking, if there is a way change the monitor window it is recording or if you can recover the video for the post you tried to record? If it is the second option then there is nothing that can be done to recover the video because it was just not recorded at least not the part you needed. If it is the first option then locate the SELECT RECORDING WINDOW section on the lower left of the Debut main window and select the icon that shows a small monitor with 4 arrows on each corner of the screen, then select either the primary or secondary monitors.
  25. If you already paid and your issue is now the license registration, I would suggest you contact NCH so they can provide you the link to download the version of the program that is compatible with your license so you can reinstall and register again. and if that does not correct your other technical issue I would suggest you let them know about it so they can help you. You can reach out to them here: https://www.nch.com.au/support/index.html
  • Create New...