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Everything posted by elk

  1. Shri: it means you cannot make profit with your videos. If you are going to be paid for the videos, you will be required to purchase a license. RAL: VideoPad and Debut are two different software. VideoPad is a video editing software, it can record your screen, but it does it through Debut. If you need to record your screen, you need to purchase a license for Debut.
  2. Are you running Windows or Mac? Does it occur when expanding special characters? I would recommend you to submit a support ticket using this link https://www.nch.com.au/support/ so the technicians can provide you with the debug version of the program.
  3. You can increase the resolution of a digital image file, but you will lose image quality by doing so. If you are using high resolution images and need to increase the image size, you may try to enlarge the image no more than 10-15% of the original image, if you exceed that percentage, the quality lose will be very noticeable. Here is a video tutorial that explains how to resize a picture: https://www.youtube.com/watch?v=oZAGC3ptdR00
  4. I would recommend you to uninstall Scribe, restart your computer, reinstall the program using this link: https://www.nch.com.au/components/essetup.exe and then, setup your foot pedal: https://www.nch.com.au/kb/10225.html
  5. If you want to delete an object you have imported, you cannot do it from the program itself, you need to delete it from this location: C:\ProgramData\NCH Software\DreamPlan Just follow that path, find the file you imported and delete it.
  6. If you are using the Master's Edition, you may want to know it supports VST and VSTi plugins, perhaps, that may work for you. Click here for more information: http://help.nchsoftware.com/help/en/mixpad/win/vst.html
  7. In this case, I would recommend you to submit a support ticket using this link: https://www.nch.com.au/support/ so the NCH technicians can take a look on this issue since it may require further investigation
  8. The program does not have any option to change the number of strings in a tab. NCH Software formally takes suggestions or feedback about products through the form at http://www.nch.com.au/suggestions/
  9. elk

    Transfer of License

    You may need to uninstall from the old machine to release the license and then, you can install on the new computer. Keep in mind that you need to install the version of Debut that corresponds to the license you purchased. Here you can find all the versions NCH has released: http://www.oldversiondownload.com/ you need to find the one that works with your license. If you do not know what version to install, you can contact tech support: https://www.nch.com.au/support/
  10. Not sure what you mean by offline/online but you may want to know that the program offers the web access feature. This will make the main installation of Inventoria to act like a server, so other users can access the data over the internet from other devices. If you want to know how to set it up, you may want to watch this video tutorial: https://www.youtube.com/watch?v=Zmv2CdYVJz40 The license can be used on one single computer at a time. You should be able to transfer it to a different machine as long as it does not continue to run on the old one.
  11. Do you get the problem when exporting to other formats? In attempt to fix this issue, try the steps below: Uninstall PhotoStage, then delete 3 folders named "PhotoStage" and 1 named "Components" from these locations: **C:\Users\<username>\AppData\Roaming\NCH Software\PhotoStage\ **C:\Program Files (x86)\NCH Software\PhotoStage\ **C:\Program Files (x86)\NCH Software\Components **C:\ProgramData\NCH Software\PhotoStage\ **If you can't find any of the folders, just continue. After that, restart your computer and reinstall the program using this link: https://www.nchsoftware.com/slideshow/pstagesetup.exe Once done, restart your system one more time and try again.
  12. By default, Express Invoice uses a customer account-based payment. The payment is applied to invoices in the order that they were created. To apply a payment to a specific invoice, follow these steps: Click the Payment button on the toolbar Enter the Date, Customer, Amount, Method and Reference number In the Applied column of the invoice list, enter the payment next to the correct invoice Press Tab or Enter to save your change Click the Record button I would recommend you to use the Recalculate Customer Balance option. To do that, click on View menu > Customers > select (highlight) the customer from the Customer window > go the Customer menu > Recalculate Customer Balance > confirm you want to Recalculate.
  13. I would recommend you to use the web access feature, that will allow you use one installation of the program as a server and access the data from other devices over the internet. Here you have the steps to set it up: https://www.nchsoftware.com/invoice/kb/1137.html
  14. Do you get the problem with all the files you try to import or just one of them? You may want to reinstall the program using this link: https://www.nch.com.au/components/crescendosetup.exe In case you still have issues, you can submit a support ticket: https://www.nch.com.au/support/
  15. The free version is available for use by small businesses with less than five employees, the basic version does not have that limit. The program will not track credit card fees charged by your card provider and it does not offer any option to do it. You may want to check out the payment methods the program offers: http://help.nchsoftware.com/help/en/expressaccounts/win/payaccount.html If you want to transfer money from PayPal to your bank account, you may need to create an account using Chart of Accounts and enter the transaction manually. It will track the payments your customers make and you should be able to see their balances to confirm if they have paid or not. For the last question, what you could do is this: create a separate invoice when you charge the $150, then void it and create a credit not or process it as a refund. Here is the link to access the help manual to learn how to use the program and what it offes: http://help.nchsoftware.com/help/en/expressaccounts/win/index.html
  16. Please be informed that the actions you have mentioned need to be performed manually, sadly, they cannot be automated. NCH Software formally takes suggestions or feedback about products through the form at http://www.nch.com.au/suggestions/
  17. From the top menu (main screen) select Locations > Open Location List > it will open a new window and from there, you can add, delete or edit your locations.
  18. Note that the web access feature is only available in the Plus version, it will not work in the free nor the basic version. You can purchase the version here: https://secure.nch.com.au/cgi-bin/register.exe?software=accounts
  19. elk

    Not picking up audio

    You need to make sure you have selected the correct device to record. Click Options > Audio tab > Check the Microphone option > select from the dropdown menu the mic you want to use > click OK to Save the changes.
  20. Please be informed that if the program detects pauses or if there is no audio for a few seconds, it will stop automatically and as soon as the audio stream starts again, the recording will start automatically but it will create a new file after the pause. That is the way the program works and there is not any option to change that. NCH Software formally takes suggestions or feedback about products through the form at http://www.nch.com.au/suggestions/
  21. If you want to backup your original installation file, follow this path C:\Program Files (x86)\NCH Software\PhotoPad and copy the executable file you will find there (.exe file). If you want to install the latest version of the program, you can download it using this link: https://www.nchsoftware.com/photoeditor/ppadsetup.exe
  22. elk

    Combine CLips

    If you need to export a single track, you need to "Join" all the clips in that track. You just need to click an hold the Ctrl key and click the title bar for each clip you want to join. Once you have selected the clips, from the Editing menu, select Join. If you still have issues, you may try to join a few clips 3-5 and confirm if it works.
  23. If you want to burn a copy of the installation file, please go to this location using File Explorer C:\Program Files (x86)\NCH Software\ExpressBurn and copy the executable file (.exe). You should be able to load that file in Express Burn and burn it.
  24. What folder are you using to save the recordings? Do you have permission to modify that folder? I would recommend you to select a different destination folder. Click Options (Preferences for Mac) > under Recordings sections > click the "..." button > find a different folder (Desktop, Docoments, Music, etc) > click Select Folder > OK to save the changes. In case you still have issues, you may want to reinstall the program. Before reinstalling the program, I recommend you to save your previous recordings to avoid losing your information during the process.
  25. elk


    1-You need to click Open > find the audio file you want to load > click Open. Make sure you are loading a supported format: https://www.nch.com.au/wavepad/kb/1414.html 2-Could you explain in details what you are trying to do? You may want to check out the following links to learn how to use the program: Help manual: http://help.nchsoftware.com/help/en/wavepad/win/index.html Video tutorials: https://www.nch.com.au/wavepad/tutorial.html
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