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Everything posted by elk

  1. Do you get the problem with all the CSV files you import or just one of them? You may want to reinstall the program using this link and confirm if the issue persists: https://www.nchsoftware.com/invoice/eisetup.exe Before reinstalling the program, I recommend you to create a backup data file to avoid losing your information during the process: https://www.nchsoftware.com/invoice/kb/1140.html
  2. In attempt to fix this issue, please try the steps below: Uninstall SoundTap, then delete 3 folders named "SoundTap" and 1 named "Components" from these locations: **C:\Users\<username>\AppData\Roaming\NCH Software\SoundTap\ **C:\Program Files (x86)\NCH Software\SoundTap\ **C:\Program Files (x86)\NCH Software\Components **C:\ProgramData\NCH Software\SoundTap\ **If you can't find any of the folders, just continue. After that, restart your computer and reinstall the program using this link: https://www.nch.com.au/soundtap/stsetup.exe Once done, restart your system one more time and open SoundTap. Click Options > under Devices section, make sure you have selected the correct input device > click OK to save the changes. Try to record and confirm if it works now.
  3. The stop button and the bookmarks feature work the way you have experienced, there is no way to modify that. NCH Software formally takes suggestions or feedback about products through the form at http://www.nch.com.au/suggestions/ In regard to the crossfade tool, when you apply crossfade, if you are not satisfied with the result, you can use the key points that will show up in the waveform to adjust it as you need. You just have to click the key point and drag it up or down to change the volume levels.
  4. I would recommend you to reinstall your audio drivers, restart your computer. Then, download Debut again and install it as administrator to see if it makes a difference. In case you still have issues, you may need to submit a support ticket: https://www.nch.com.au/support/index.html
  5. Please make sure you are using the latest version of the program. You can download it from this link: https://www.nch.com.au/components/crescendosetup.exe
  6. Are you using WavePad on a computer or a mobile device? When you playback the file, do you do it on WavePad or a different player? Note that NCH products are not fully compatible with Bluetooth so I recommend you to listen to the file using a non Bluetooth device to see if the issue persists. You may want to reinstall the program and try to save it again. You may also try to save it using different formats to see if it makes a difference
  7. I think you are not asking something related to a payment made using Express Accounts but a payment for a software you purchased from NCH Software. If that is the case, it sounds like you paid for a quarterly plan which is billed every three months unless cancelled. If you want to cancel the subscription plan, you need to do it through PayPal.
  8. Yes, it can but that may depend on the device you are using to record. Some devices will list which channels they have available. If you choose to record in stereo, then WavePad will use more than one of these channels, but you only need to select one. Note that when you record in stereo from a device that only supports mono (such as most microphones), then the left and right channels will be identical copies of the mono recording.
  9. Sadly, it is not possible to print the different parts separately if they are in the same score. You will have to write the parts separately for each instrument.
  10. The software does not upgrade automatically, the user has to accept the upgrade. Usually, when it detects there are new versions available, you may get messages asking you to upgrade, if you accept, it will install it, so in case you get the message, you need to decline to avoid that problem. In any case, I do not know what is the exact version that is compatible with your license but you can check out this link to find it: http://www.oldversiondownload.com/ If you cannot find the correct version, you will have to contact the support team: https://www.nch.com.au/support/index.html In case you want to upgrade, NCH offers a license upgrade discount by entering your current registration code at http://www.nch.com.au/upgrade/
  11. Does it work with other programs? Is your headset recognized by your computer? You may want to reinstall the program from this link, restart your computer and try again: https://www.nch.com.au/components/voxalmaci.zip
  12. Please try to reinstall the device drivers from the manufacturer´s website and make sure they are the latest ones.
  13. Make sure you select the correct device to record: click Options > Preview Audio tab > under Preview Recording Device drop down menu > select the device you want to use to record > click OK.
  14. Note that Switch is designed to work on Windows or Mac. I would recommend you to move the files locally to the computer (Windows or Mac) and try to convert the files again. In case you still have issues, you may want to reinstall the program: Windows: https://www.nch.com.au/components/switchsetup.exe Mac: https://www.nch.com.au/components/switchmaci.zip
  15. The items you download from external websites are stored in this location: C:\ProgramData\NCH Software\DreamPlan so you can go there and delete the files.
  16. You should be able to set the output file name: in RecordPad > click Options > click Output tab > in the Output File Name section > enter the file name format as described in the example you can see there > click OK to save the changes
  17. Not sure what you did to change that but if you do not see the account numbers or if they are wrong, you will have to change them manually, there is no way to restore to the default ones
  18. Please try these steps: Uninstall the program: https://www.nch.com.au/general/uninstall.html#ABA Restart your computer Reinstall from this link: http://www.oldversiondownload.com/oldversions/soundtap-7-12-2021-04-01(intel).zip Restart one more time and try again
  19. Sadly, it is not possible to change it to 24h format and it is available in English only. NCH Software formally takes suggestions or feedback about products through the form at http://www.nch.com.au/suggestions/
  20. Please check out this link: https://www.nchsoftware.com/capture/kb/1196.html
  21. Express Scribe Pro supports most USB foot pedals. However, the free version only works with AltoEdge foot pedals. So, the problem may be that you are not using the Pro version.
  22. A similar issue was reported in a previous version of Crescendo but it was already fixed. Make sure you install the latest version using this link: https://www.nch.com.au/components/crescendosetup.exe In case you still have issues, please send the report here: https://www.nch.com.au/software/bug.html
  23. Yes, it can. Here you have the instructions on how to use the Speech to Text feature: https://www.nch.com.au/scribe/kb/657.html Video tutorial: https://www.nch.com.au/scribe/tutorial.html#speechtotext For more info: http://help.nchsoftware.com/help/en/scribe/win/optionsspeech.html
  24. The issues you are facing have already been reported to the developers for further testing, however there is not an estimated when the issue would be addressed but you may want to know that you can sign up to the Newsletter to receive NCH Software release notifications: https://www.nchsoftware.com/software/newsletter.html
  25. elk

    Increase Canvas

    Open PhotoPad > Open your picture > click Menu > File > New > set the canvas size you need > click OK > at the bottom, you should see your two projects, the picture you loaded and the blank project > go back to the picture project > select it (Ctrl A) to select all > hit Ctrl C to copy > go to the blank project > Ctrl V to paste > click and drag the image to the position you need.
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