EIB

On 12/23/2022 at 12:39 AM, degarb said:

I have encounted this problem in win 10 too.

Hi @degarb,

For further diagnosis, kindly send us a screenshot of your computer's system audio settings and the program’s audio settings, and the program’s software version you are currently running. If you are using any third-party hardware (ex. audio interface), kindly let us know which exact model it is as well.

Thank you for your cooperation.

Also, you may open a support ticket through this link https://www.nch.com.au/support/index.html if you need immediate and direct assistance.

20 hours ago, eriksoderberg said:

I miss this feature too! I was running an older version that worked great, after an macOS update I had to pay for version 16.01 of WavePad and now it seem cluttered and broken. Cannot find a legacy download of the latest 16-update from NCH to see if these things have been fixed, since i don't want to pay yet again for version 17.
Found 16.36 which fixed some annoying popups but havent found the 16.93 version. Is the latest update for my version available anywhere?  

Hi! We appreciate your feedback.

You may open a support ticket through this link https://www.nch.com.au/support/index.html if you need immediate and direct assistance regarding current versions of the program.

Regarding your concern about using a legacy/older version of WavePad, you may can browse through our archive of older versions through this link <http://www.oldversiondownload.com/>

In this page, installers are listed in this sample format:
http://www.oldversiondownload.com/oldversions/videopad-11-22-2022-02-15.exe

Where "11-22" represents v11.22, and 2022-02-15 represents the date of release of that version.

To know if your license is compatible with a specific version, kindly check the month of your purchase, then count six months from your purchase month (if you bought your license in 2016 or later), or count three months from your purchase month (if you bought your license in 2013 or earlier).

On 11/28/2022 at 6:37 AM, hammered said:

I just purchased Crescendo.  My previous notation program transposed the chord symbols along with the notes.  I just tried this with Crescendo.  Crescendo did not transpose the Chord symbols.  How do I do this?

Hi @hammered,

We've already added this to the list of suggestions for our developers. Hopefully, once assessed, this can be added to the to be added features list.

If you'd like to be updated regarding newer feature releases, you may sign up to our newsletter by accessing this link: <https://www.nchsoftware.com/software/newsletter.html>

On 4/14/2021 at 1:08 PM, WiZa said:

Hi, I've had to get a new MAC which has the Big Sur operating system and it seems the version I have of MEO is not compatible neither are the ones available for down load. Are there plans to upgrade?

 

Thanks

 

wiza

On 11/8/2022 at 1:13 PM, RVM said:

Please feel free to file your suggestion at http://www.nch.com.au/suggestions/index.html. That's the easiest way to ensure that your idea is evaluated for possible inclusion in a future release.

Hi, @WiZa and @Rasmus!

At the moment, we've yet to receive a notice that MEO will be updated for newer versions of MacOS, but if you'd like to be updated regarding newer feature releases, you may sign up to our newsletter by accessing this link: <https://www.nchsoftware.com/software/newsletter.html>

Stay safe!

25 minutes ago, Rideau said:

Hi,

I'm using the free version 8.78 and consider buying while Crescendo is on sale. With the free version, when I print out a score it comes with a rather large font line of text at the bottom saying, "Created with Crescendo @ NCH Software. (Unlicensed) Non-commercial home use only."

So my question is, does it print a similar statement in the paid Home Edition and in the Master's Edition? If so, do either of the paid versions allow you to alter the size or other characteristics of the font?

Thanks.

Hi, @Rideau!

Licensed versions of the program do not include watermarks. Attached is a screenshot of how an exported score looks like, using a licensed version of Crescendo.

On 10/29/2022 at 5:17 AM, Mechie said:

Can this not be achieved by entering all the notes as normal (beamed into groups of 4), then selecting the THIRD note and right clicking for the context menu, select "Beams" and "Break Primary Beam", that gives me two beamed pairs - reconnecting them is more fun!

 

Hi, @Mechie!

At this moment, this feature is not yet available with the current release.

But we will take this into account when we consider the future features to be implemented in upcoming releases.

If you wish to make a formal suggestion to our developers, you may refer to this link:
https://www.nch.com.au/suggestions/

We value your inputs and feedback.

Thank you for your continuous support.

10 hours ago, Lucylove said:

Thanks for the reply! I’ve imported a few 2 hour long .m4a files that were immediately converted on import but nothing more than that. These aren’t the audio files, they are listed under general -> storage-> apps -> documents and files, but you know … Apple won’t let me see them probably because they assume I’m a child that shouldn’t have access to my own files 😂

You're most welcome! We'll be here should you need further help.

5 hours ago, Lucylove said:

Hi there.

Wavepad is taking up 21gb on my iPad. Is there a way to control this?

Hi! How many WavePad projects do you have on your device?

Please note that durations of WavePad projects would also affect the amount of storage being occupied.

You may also opt to archive projects on a different device/cloud so that you may offload them from your iPad.

You may open a support ticket through this link https://www.nch.com.au/support/index.html if you need immediate and direct assistance.

Hi!

At the moment, there doesn't seem to be a feature wherein you can use a keyboard shortcut to maximize FastFox, but you can use keyboard shortcuts to enable/disable text expansion. You can find this under FastFox > Options > General > FastFox shortcuts on/off using shortcuts

Please let us know if there is anything else that we can assist you with. Thank you for your continuous support.

1 hour ago, XIRLEO said:

 

Hi!

NCH Software installers are generally very small in size. The link MakubX posted is from the official "old versions" archive page of NCH Software.

If you have a registration code from the past, kindly make sure that you temporarily disconnect your computer from the internet while running the installer, so that the old version installer will not auto-update.

Please let us know if there is anything else that we can assist you with. Thank you for your continuous support.

Hi!

You may proceed to this link <https://www.nch.com.au/wavepad/versions.html> and proceed to download the latest version installer for MacOS.

Please let us know if there is anything else that we can assist you with. Thank you for your continuous support.

12 hours ago, zlloyd1 said:

Hello all, I recently downloaded, and installed the free use version of the NCH Photostage Slideshow application, but unfortunately, since I am using the free version, cannot request help from their technical support unless I purchase the paid version, so I am here with my question....

I am using this on Windows 11 Home, and have created 2 separate slideshows that I kind of need for work, but they keep the annoying menu bar at the bottom when going into so called 'Fullscreen' mode, and I cannot find a way to clear this off to just see the image on the screen.

Can someone tell me how toi remove the bar at the bottom with the controls on it during a fullscreen slideshow please??

Thanks in advance!!

Hi!

Paid technical support plans give priority to customers who availed of such plans, and those who have purchased licenses for NCH Software programs, but we still offer support even to users who use the free version.

Moving forward, for further diagnosis, kindly send us a video demonstrating the program start up, all steps taken, up to the point where the concern you are experiencing comes up. This is so we can attempt to diagnose the concern and confirm what could be causing it.

You may send the files directly here or you may use a cloud storage service (Google Drive/DropBox/WeTransfer/etc.) of your choice then please send us the transfer link so that we may be able to access the files.

Alternatively, you may open a support ticket through this link https://www.nch.com.au/support/index.html if you need immediate and direct assistance.

11 hours ago, albertop9 said:

Hi. Greetings everyone! An absolute beginner here.

To the point…  I just cannot figure out, nor find any info on how the advanced brushes in the DreamPlan Landscaping tab are accessed.
The User Guide reads (page #18 in the PDF):

Well… What are those oh-so-special system settings that apparently can't be revealed in a damn (pretty crappy, btw) User Guide?!?

Shortcomings like this seem so glaring and inexcusable to me that, from this one alone (yet not the only one I've noticed after hardly one hour of exposure) I've already regretted choosing and purchasing this software.
I don't give up easily though… so I'll give it a few more hours. Let's see if I get to like it and eventually praise it! - I really want to…

Thanks in advance for any help!
Alberto, from Spain

Hi!

Are you using the latest version of the program?

v7.47 shows the brush options as indicated on the user guide.

Kindly refer to the attached screenshot.

3 hours ago, pf7130 said:

When I click play on my foot pedal, there is a sound that plays AND my typing gets repeated or deleted. 

Hi!

For further diagnosis, kindly send us a video demonstrating the program start up, all steps taken, up to the point where the concern you are experiencing comes up. This is so we can attempt to reproduce the concern and confirm what could be causing it.

You may send the files directly here or you may use a cloud storage service (Google Drive/DropBox/WeTransfer/etc.) of your choice then please send us the transfer link so that we may be able to access the files.

Thank you for your cooperation.

Hi!

You will first need to rip the files from the CD in order to obtain the actual files.

Please note that .CDA files are just virtual files shown in File Explorer/Finder for an Audio CD, they are not the actual audio files.

Once the actual audio files have been saved to your computer, that is when you can convert them with Switch.

For a complete list of supported files, you may refer to this link <http://help.nchsoftware.com/help/en/switch/win/switchformats.html>

On 7/30/2022 at 11:22 PM, Laguna said:

Yes, it works! Thank you.

However, I still don't understand the point in having this feature that duplicates a track in this way. Is there any valid reason for that?

Being able to duplicate tracks with the same effects chain is quite a standard among DAWs —— as it allows producers (such as yourself) to save time, if in case you'd only want to make minor adjustments on the duplicate.

If, for example, you are working on a track that has 5 distinct effects units on the effects chain, and each of those effects have modified parameters, it would be more tedious if you will have to redo them one at a time.

On 7/30/2022 at 11:25 PM, Laguna said:

Unless I misunderstand something, it doesn't seem to work for me.

Here is what I do:

1) Firstly, I load an audio to a track : https://i.stack.imgur.com/sPVyP.jpg

2) Then, I select a region of the track: https://i.stack.imgur.com/O5GeW.jpg

3) Then, I open "Amplify" window and move the slider in it to the right: https://i.stack.imgur.com/rflLj.jpg 

4) Then, I close this window and play back the whole track.

As a result, I get the whole track amplified!   

Hi Laguna, as a workaround, you may also cut the selected portion you wish to amplify, then place it on another track.

Similar to another thread you have also opened <https://nch.invisionzone.com/topic/39573-the-point-of-duplicating-a-track-when-effects-are-automatically-applied-to-both/#comment-106644>

As @DannRalso mentioned, if you wish to make a formal suggestion to our developers, you may refer to this link:
https://www.nch.com.au/suggestions/

We value your inputs and feedback.

16 hours ago, Asm said:

I am having the same issue. Headset mic works fine and as it should on my Mac when Voxal is not open. However, when Voxal is opened, the option for "External Microphone input" gets automatically changed to Voxal Virtual Device on my MacBook settings and I can't change it back to "External Microphone Input". Also, the Preferences Panel within the Voxal software does not even show an option for "External Microphone Input". Please help.

Hi!

In this case, it's possible that the program is only detecting your headphone (with microphone) as a headphone/output device, since it is using just one port, instead of having a dedicated input connection (like a USB microphone or audio interface).

Moving forward, you may open a support ticket through this link https://www.nch.com.au/support/index.html so that you can be assisted directly and privately, as you may be advised to do several diagnostic steps to continue with the troubleshooting.

On 7/9/2022 at 3:42 PM, guybrick99 said:

Hello, I was wondering ...if anybody is still out here to help me with an audio puzzle

Hi! What concern are you experiencing with WavePad?

Also, you may open a support ticket through this link https://www.nch.com.au/support/index.html if you need immediate and direct assistance.

Please let us know if there is anything else that we can assist you with. Thank you for your continuous support.

Hi!

When you have a clip loaded onto WavePad, you may simply click from the starting point of the section you want to delete, then hold and drag onto the end point of the portion you wish to delete.

Once a section has been selected (like on the first screenshot), simply press "delete" then that selected section will be deleted (shown on the second screenshot).

12 hours ago, Joseph Rodick said:

I was led to believe that once purchased, I had the ability to obtain a free update within 30 days from original purchase date, however when I download and install update, it does not reflect that the software was updated.  In addition, I am unable to find a maintance program, like techsmiths.  Please assit, thanks.

Hi!

Please note that for licenses bought in 2016 and later, updates are free for up to six months from date registered. After that, your purchased software will continue to fully function permanently, but a fee (at a discounted rate if you can provide the old registration code from your earlier purchase) will be required if you wish to upgrade to the next newer version.

If you've purchased a license just recently, kindly open a support ticket through this link https://www.nch.com.au/support/index.html and provide the e-mail address you have used for the purchase.

Please let us know if there is anything else that we can assist you with. Thank you for your continuous support.

On 7/24/2022 at 8:20 AM, MarcoPolo said:

I have a 64-bit Windows 10 desktop system with two 1TB drives. The one with the music is a solid state drive. I have the (purchased) Professional version of the Zulu program on the "C" drive, which is not solid state.

At first, I just copied the songs I wanted to use for a 1 hour set into a folder on the desktop of "C" drive, and Zulu found them when it asked where "was the music" and I picked the folder on the desktop.

But now I want to add more music for new playlists. I clicked on the "Music" folder on my "F" drive, to access the 600GB of music on there, and the program stopped working completely. I tried only selecting an alphabet letter, instead of the entire "Music" folder, but that was not successful either, as most have 74 subfolders or more. After deleting my playlists and rebooting several times, I thought I might seek answers on your forum.

Is there a limit to the number of folders or songs that the program can handle successfully?

Thanks for any assistance!

Hi!

While there isn't a hard limit on the number of files which can be handled by the program, importing 600 GB worth of music files would almost certainly fill up your computer's cache, much more then those files are imported in once instance.

Moving forward, you may try importing files in smaller batches until you are able to importall 600 GB worth of files.

9 hours ago, BecM said:

I had a few at the time and none of them they can find. Not even with my name. So I guess I'll have to buy it again

Hi @BecM, aside from providing the e-mails you may have used for the said purchases, you may also present any proof of purchase, if you still have any — for as long as it shows the transaction reference number so that your purchase can be retrieved.

On 7/17/2022 at 10:48 AM, Laguna said:

I am a bit bothered by the fact that the right lower indicator is always showing to me red color bars signaling that the volume levels of the loaded audio file(s) are beyond the norm (please, check out this link to see what I mean: https://i.stack.imgur.com/44wOk.jpg ).   

On the other hand, the sound is perfect, there are no distortions, not any kind of noise and I don't really want to decrease the volume on any of the tracks just because of this. 

So how should I go about it? Can I just ignore it and go ahead with my editing or am I just creating some trouble for myself that will let know of itself in the future?

 

 

 

Hi! You may also send us the files you are trying to work on, so that we may try them on our end.

You may use a cloud storage service (Google Drive/DropBox/WeTransfer/etc.) of your choice then please send us the transfer link so that we may be able to access the files.

Thank you for your cooperation.

On 7/17/2022 at 4:46 PM, Laguna said:

I have split one track into three clips, then duplicated that track (by right-clicking on it and choosing "Duplicate Track" option), then deleted the middle clip from the first track, and the first and the third clips from the duplicate track.

I did so because I wanted to apply some effects to the middle part while keeping the first and the last parts intact.

However, after I had applied an effect (reverb) to the middle part of duplicate track (which by now was the only clip on that track), I discovered that same effects were also automatically applied to the clips on the original track. And later, when I cancelled the effects on the original track (by click on "Fx" and then unchoosing the applied effects), cancellation also took place automatically on the duplicate track!

So, is it like if you duplicate a track by using "Duplicate Track" option on the menu, whatever effects are applied on the duplicate track, they will also be duplicated on the original one? If so, then I don't quite see the point of it. Can somebody, please, explain what is that needed for?

Hi!

Instead of duplicating the track, you may also opt to import the same audio clip twice, on two separate tracks, one with effects and one without.

Let us know if this addresses your concern. Keep in touch!