pythonpoole

Unfortunately not. As far as I can see, it's interfacing with the modem hardware directly and therefore it wouldn't be possible to simply add a piece of software in between to control the call instead. The only other possibility is if there is some way to create a virtual modem device (kind of like when you create a virtual networking device for Operating System emulators and such) that can act as a modem to which Sage can send Tapi commands to, but instead of actually sending them on to the modem hardware, intercept them, decipher what the number being called is and then send that off to IVM. Of course I'd have no idea how to do or program that.. it's just a theoretically possible solution.

Unfortunately, I do not know the cause of the problem.. However I have had this same problem in the past, but with a different softphone (x-lite). Although I was never able to figure out what was causing the problem, but it seemed to cut-out at almost the same time each call. As far as I know, The Engine VoIP service is completely compatible with all of NCH's VoIP products, so that is probably not the issue. Your internet connection is also unlikely to be the cause unless you often have connection disruptions or data packet loss. Just for the heck of it, you can try setting up Axon with your Engine account and then set-up Express Talk to use Axon to make calls.. No guarantees that will work, but if it is a problem with Express Talk trying to talk to Engine, it could solve the problem.

I don't really know much about Sage, and from what I found online (not much), I couldn't determine how the MS Dialer integration worked, so until I can get an actual copy to look at, I probably wouldn't be able to tell if its possible to use IVM or Express Talk instead. If it works by executing an MS Dialer executable with command line arguments with the number to dial, you could theoretically replace the executable with another one which acts as a bridge and simply takes the arguments and then executes IVM or Express Talk with the necessary arguments to get it to phone the requested phone number. For the auto importing contact list idea, unfortunately that wouldn't be possible. Unfortunately the demo only runs for a set number of days and there is no way to extend the trial (otherwise people would abuse this and avoid ever buying the software ). I suppose in your case if you want to try it with the new modem, you'll have to try it on a different computer to see if it works well and then purchase the product to use on the original computer.

A-ha, there is the problem. Vonage uses a !,#90 code to initiate call transfers rather than the standard !, used by most call management systems. Try going into IVM's Settings and under the Call Transfer tab put in !,#90 When transferring a call, use the transfer call action and put in the number to dial followed by # (Vonage requires another # sign at the end of the number you want to transfer to). Note: !,#90 ONLY works for blind transfers. If you need to do a confirmed transfer you must use !,#91 and put in !! for the number to dial if the call is rejected.

I'm sorry I don't really have an answer for you. I have set my system up to allow both local and remote IP phones (in other countries) to connect to my personal Axon server and all works well. To get the remote ones to work I had to forward the appropriate ports from WAN to LAN to point to the Axon server. So to me, this sounds like a router issue, although I cannot be positive. Is there some way of changing port forwarding rules for specific types of connections? For example on my router I can set rules for: WAN to LAN, LAN to WAN, LAN to LAN, WLAN to LAN, WLAN to WAN, LAN to WLAN, WAN to WLAN PS: The CallCentric thing is a bit different since you are registering your account with them, where as in this situation remote phones are registering an account with you. A typical Axon setup would allow you to connect to CallCentric without problems, but wouldn't allow remote IP phones to connect to your system until further configuration was done.

What sort of telephony connections are you using? Hardware based (modems/voice boards)? Software based (VoIP/SIP)? Are you using IVM in conjunction with other software like NCH's Axon or as a standalone product?

I am going to assume you already checked your local government laws which might or might now allow this. I'm not suggesting it isn't legal by any means, it's just that I haven't heard of this being done before. I know in the United States there are some states where it is illegal to call a residential number with the intent of not talking/delivering a message (i.e. the first phone call). In other places it could also be seen as harassment, as it will most likely cause the the phone to ring (or start to ring) at least once and then quickly stop ringing (which can be annoying).. And to purposely do that to hundreds of people is not very 'lawful' in my opinion. Assuming you are able to do this, The plugin would have to run IVM with the arguments to call the designated phone number, then with a delay of only about 750-1000msec, initiate another outbound call to the same number to deliver the message (The OGM set for when a voicemail system answers). The problem is getting the first call to hangup at pretty much the point of the first ring. This I am not sure how you would accomplish, as I don't think there are SDK commands to hangup specific lines in IVM, but perhaps I'm wrong.. I'd have to double check that.

Please double check your account information and password. If you are positive it is correct, make sure "use authentication username" is off. I have had a CallCentric account in the past, and apart from the bad audio quality and delays (why I canceled the service), I did not experience any other problems using it with IVM or Axon.

You must contact NCH using the same e-mail address used when purchasing the product in order to receive the support service you paid for, otherwise you'll be put in queue for the lowest level support. Even so, I don't think it should take that long for them to respond.

You must contact NCH using the same e-mail address used when purchasing the product in order to receive the support service you paid for, otherwise you'll be put in queue for the lowest level support. I don't know why Quorum won't answer the invite request. I know that some NCH products have had difficulty in the past interfacing with some VoIP providers that don't use the regular method of SIP communication (e.g. add unnecessary tags at the end of a line), after contacting NCH about the problem they discovered why it wasn't working and were able to promptly provide me with a version of the program that could work with that VoIP service. In terms of concurrent calls, it is completely dependent on the internet connection you have and the specifications of the computer running the Quorum software. If you are planning to have many people call in at a time at a high quality, you will probably want to have a dedicated ADSL2+ or greater internet connection (which can provide speeds of up to 20mbps or so). If necessary, you can get internet connections with bandwidth/speed levels of up to 45mbit in your (Pleasanton, CA) area. However those speeds come with a hefty price.

If the computer is on the same local network you should use the local area network address (http://192.168.1.101:82) to access the mailbox system. In order to allow access from the internet you need to enable port forwarding on your internet router as well as open the ports on your computer's software firewall.

I'm pretty sure you need one of these enabled: - Use uPNP: disbled - Use STUN: disabled - Use static IP: disabled The express talk software needs to be able to obtain the Public IP address of the terminal as well as various port information. By default most VoIP Softphones use STUN to do this, you can also use uPNP if your router supports it. Alternatively, if the IP is static, you can manually enter the information.

What you want can be accomplished with Uplink. I don't have time to write up instructions, but basically this how it all works together: Materials: - SIP Phone - NCH Uplink Software - NCH Axon Software (Free) Set-up: - Install Axon and Uplink - Setup Uplink to connect to Skype (through the options/settings) - Setup Uplink to connect to Axon (as per instructions in Uplink) - Create extension in Axon (e.g. user: sipphone pass: phonesrus) - Setup your SIP phone to register with SIP account (extension) you created in Axon (sipphone). Now you're pretty much set.. for dialling, you can setup dialing plans in Axon that will route digit calls to skype names.. basically like a speed dial thing, so that for example if you dial 501 it calls "turtleman" on your Skypelist.

Unfortunately (as of this version) there is no such "macro" language. You have to create each rule separately.

Yes, and you will also be able to receive Skype calls on your Axon connected phone.

Callcentric is a VoIP provider, assuming you purchased a Toll-free number add-on to your Callcentric VoIP account... all you have to do is add a VoIP telephony device to IVM and enter the correct username, password, and callcentric's SIP server and IVM should be ready to take your calls.

So far I do not know of any billing software that is or could easily be adaptable to work with Axon. You'd have to program one (or hire someone to) by parsing the log files Axon stores and creating a database of the extension/user accounts, the numbers that were called/received, the length of each call etc. and then create an algorithm to calculate the cost of the call and send out invoices to the account holders.

An OGM still counts even if the "able to use as outgoing message" option is off, the maximum OGMs for the basic version are 3. The option you speak of serves very little purpose other than limiting what you can select as an OGM to answer the phone line with (basically just helps avoid accidental changes to the default answer OGM as far as I can see).

In the OGM script box put: The number I have for you is, %cid%. In the advanced tab, tick the option to read out the script using Text To Speech. Alternatively, if the caller ID uses only digits, you can used the option (also in the advanced tab) to read out the variable: cid in "digits" format. This will use the real-voice prompt recordings, and thus will sound more natural. However as I said, it will not work if the caller-ID contains other characters (e.g. one of my extensions is "basement"). Using the TTS option will read out the CID no matter what characters are used, however some TTS voices will read the phone number as a value, example "two million three hundred and fifty-six thousand four hundred and thirty two"

The command line option you speak of is for changing the default answer OGM for incoming calls (IVM's main purpose). Outbound dialing is just one of IVM's many features. Unfortunately there is no such command line option to accomplish this, but I'm pretty sure it could be accomplished by making a program that modifies the appropriate IVM setting 'keys' in the Windows Registry.

Yes. Each line can be set to answer with different OGMs. Please see Settings > Telephony > Select FXO Line To Modify > Properties > Options > Answer OGM > Override Out-Going Message with this OGM > Select OGM to use for this line > OK > OK

You'll have to contact NCH about this then... I guess the programmers who ported the software over to Mac OS assumed that an e-mail address should be required and should have strict validation. I guess the only other thing you can do is put addresses in like 123_My_Street_Lane@a.com or something to that effect.

I'm not sure if I really understood your question, but I gather you want to put in a real address instead of an e-mail address, because the program does let you add contacts with no e-mail address (at least in the Windows version). Anyway, if you simply put @.co on the end of the e-mail address field, it will accept it, regardless of the characters in front of it (even spaces are accepted).

To set this up, create an OGM that has a Key Response -> Data entry set up. Then set it to only accept a maximum of 4 digits for example. This will wait for 4 dtmf tones and then automatically forward to the OGM listed in the "# OR END# field. Save it to a variable like msgext In the second OGM (one set up in "# OR END#"), use the "Leave Message For Mailbox action" and in the mailbox name pulldown menu, manually type the variable like so: %msgext% The result: IVM answers the phone, waits for 4 digits (the mailbox number) and then tries to leave a voice mail message for the mailbox with that number as its name.

You can download the latest version of the driver here: http://www.synway.net/support_Driver.asp As noted by NCH here: http://www.nch.com.au/hardware/setup/telephony/cahta.html (SHT Series)