pythonpoole

NCH only provides basic support to users (i.e. through forum or low-priority e-mail) unless the user specifically buys one of the support packages offered (see pricing here). Your problem is very strange, but it seems it is a problem with the plug-in itself because it still reports the plug in as retuning "fail" where as if the plug-in didn't return anything, or IVM couldn't run the plug-in properly, I'd imagine there should be an error.

I'm pretty sure I answered your topic already, in the IVM forum.

I answered your question in the IVM forum.

NCH is aware of this issue, as seen on this page http://www.nch.com.au/phone/sipinfo/broadvoice.html ... it states that transfers do not currently work with this service. Edit: It's also important to note that it says it should be used with Axon only.

You should look into the various SIP compatible VoIP providers that are out there. Some providers will offer 2 concurrent calls (meaning a line can accept two incoming calls at a time), other providers offer more or less concurrent calls (sometimes called "Channels"), and some charge a fee for extra. Essentially it is entirely up to the provider and the phone plans they have available for you to choose from. I for example have a phone number that can accept up to 10 incoming calls on it at a time, and I only pay $1/month for the privellege (this offer is no longer available from the service). Once you have the VoIP account, you should download and install NCH's Axon PBX software. It will manage the incoming calls for you and ring the appropriate phones/extensions and transfer the call to voice mail when necessary, etc. You will need either VoIP softphones that run on your computer (Express Talk), SIP phones that run stand-a-lone (connect to your network directly via Ethernet), or ATA adapters (to connect regular analog phones) to interface them with Axon and receive/making calls through your VoIP service.

Are you sure the modem is TAPI compliant? I downloaded a data sheeet on the SM56 and couldn't find anywhere that stated it was TAPI compliant. Only TAPI enabled Voice capable modems can be used with IVM.

I think that trasnfer setting is only for the TAPI modem handling (although I'm not sure). I think the transfer for VoIP is handled automatically and digitally by the software and if it doesn't work it could mean your VoIP service does not support call transfers. I suggest you set it back to the default [set "To transfer a call dial" to !, and "[number]" to ...] as this works for me without problems over VoIP and I don't believe it needs to be changed.

For the first question, like threinen said, you can put in a blank audio file. In a professional environment they often use what you may call a "fetching" audio file. Basically it is an audio file that contains a second or two of soft computer-like tonal sounds that indicates to the caller the computer is doing something and to hold on just for a second (much like those loading circle animations you see online, but for a phone application). For the second question, yes I believe the issue of re-using variables has been addressed in version 4.05

I cannot say I've noticed this problem with IVM specifically, but it is not the first time I've heard of or experienced the issue of the Windows Volume/Mixer controls changing on their own after running NCH's software. For instance, I believe it is BMS or something where once it is run, it will go as far as to Un-mute your speakers and set them to maximum volume. This happened to me once in a school environment and it caused quite a problem and self humiliation. If you're asking why I was starting the software at school, I wasn't.. it automatically sets itself to start-up automatically, and not only is it difficult to stop it from starting up, it is impossible to stop it from changing the volume controls. So basically what I'm saying is.. there is not much you can do about it, but I sympathize as I've had very similar (and worse) problems regarding this issue.

@Judwaa, you can transfer a VoIP call through a normal PSTN line (using a compatible FXO device) or transfer it to another VoIP, PSTN, or Mobile/Cell number via VoIP. Note that most VoIP providers offer VoIP to VoIP as well as VoIP to PSTN. From the sounds of it however, you seem to be using a service that only offers VoIP to VoIP calls.

VoIP/SIP accounts are not intended to be shared, and most VoIP providers don't allow for this. Instead you are supposed to install a PBX between your VoIP phones/IVM and the VoIP service. The idea is the PBX system is set-up with the VoIP account from your provider as if it is a single phone. The PBX system then shares out the VoIP line to several devices (softphones such as Express Talk, x-Lite, SIP phones, and software like IVM). Each softphone, SIP phone, or software conencted to the PBX will require it's own extension (which is basically like it's own SIP/VoIP account on the PBX). Axon is one PBX system you can use to do this. It is free to download from NCH's website ( http://nch.com.au )

@Stillife, in your situation this is what I recommend: Download and install Axon ( on NCH's site http://nch.com.au ) This software is an advanced call management system (but still simple to use) that can distribute calls across a network to other computers, to digital SIP phones, and to traditional analog phones (using an ATA adapter). (You can still plug your analog phones into your phone jacks as normal, but they won't be connected to the Axon software which allows for much more advanced use of your telephone). Then you can choose to either A) Use your current Analog phone line from your Telecommunications provider (will require the purchase of a Linksys/Sipura 3102 FXO adapter, and is costly in terms of call charges) You can move to a VoIP provider (my personal recommendation. This means all your calls will go over the internet at only a fraction of the cost of your current phone bill. You can even port your phone number over to the VoIP provider so you don't have to go tell everybody you've changed numbers). The next step is to set-up either the FXO adapter or your new compatible VoIP provider with Axon (by creating a new External line in the software). Once this is done you can set-up as many extensions as you wish in Axon, and each computer softphone, digital SIP phone, or ATA adapter you have can be associated/registered with an extension. After setting up a dialing plan in Axon for making outbound calls, and setting up a Group/Queue with all the phone extensions you want to ring on an incoming call... you should then be able to call between extensions in your house as well as receive calls from any of these extensions. Each extension acts as its own "line" and you can have more than one call to different people at the same time (the number of simultaneous calls will be limited by your VoIP provider, and is limited to 1 if you keep your normal analogue land line). The last step is to download and install IVM (you will need to purchase IVM to continue using it after the trial period has ended). IVM will set-up with Axon, and you can have your incoming calls answered by IVM if there is no Answer on any of your phones.

We can try and narrow down the problem to see whether the problem lies within the modem not sending the Caller ID through TAPI properly, or the IVM software not properly interpreting the Caller ID given by TAPI. To do this, I recommend you download a program like Line Watcher It will use the same TAPI commands/interface IVM uses to collect the Caller ID information on an incoming call. If the software above can detect the caller ID, it indicates the problem lies with IVM and not the modem/TAPI interface. If the caller ID is not shown, the modem is not sending the Caller ID info through TAPI correctly.

What VoIP service are you using (assuming you're using VoIP). NCH reports that some of their software has difficulties transferring calls on some VoIP services (such as CallCentric).

I could of sworn IVM had a registry key for the number of rings, but I can't find it now. Perhaps it was in an older version of the software (although I see you are using 4.02, so it may have the key if you look). Other than that I can't think of a way of modifiying the number of rings, except for having two IVM project files saved (including the ring setting), one for each number of rings you want. Then you can force IVM to load that project file by executing something like IVM.exe myIVR2rings.ivr -on (ask for more details on how to do this or see the SDK page). You can then switch between the two IVR files depending on how mhttp://nch.invisionzone.com/index.php?showtopic=8195&st=0&gopid=19216 Complete Editany rings you want.

Firstly you will need to dial a valid number... CallCentric will receive the request to phone 333333333333 and will immediately recognize it as an invalid number. CallCentric will then immediately notify Axon the number is invalid and can't be dialed and then Axon in turn will notify the client SIP device or VoIP softphone. These are two test numbers provided by CallCentric that are free to call. You can use them to check to see if the call is actually going through to CallCentric. If you dial these numbers (with the 81 prepended) and the call still does not go through.. the problem could be any number of things including an issue with your dialing plan (make sure you tell the system to remove the first two digits (81) when dialing). Free CallCentric Testing Numbers: 1) Tell Me 17771234567 (Interactive Voice Phone Service) 2) Directory 411 (Person/Business directory look-up)

Try one or more of the following: 1) Run the network setup wizard (in Express Talk). It will help identify open ports and find the best way to route VoIP communications automatically and will solve many network related problems 2) Forward the appropriate ports you are using with Express Talk in your router/firewall configuration (see www.portforward.com) 3) While in the call quickly put the call on hold and then take it off hold and see if this fixes any problems (the hold button has been known to fix many communication issues)

This is a user community based form, and we can't help you with this. You will need to contact NCH directly. http://www.nch.com.au/general/contact.html You should note that NCH has a strict policy of not returning any software products whatsoever after they have been activated (whether or not they have been used). It's much how like you can only make a return on software CDs to stores if the seal on the case is still intact regardless of whether the CD was actually used. If they didn't have such a policy it would lead to piracy and people cheating the system by activating the software and then retuning it for refund but still keeping the activated software.

IVM is the perfect solution for your needs. It is quite simple to set-up. 1) Install the Voice Modem into your computer in an available PCI slot 2) Start the computer and install the drivers for your modem (from the manufacturer's CD or downloaded from their website) 3) Install the IVM software (this can also be done before setting up the modem) 4) In IVM's settings, add a new telephony device and select the Voice Modem from the list Now all you have to do is set-up the OGM programming which will greet your callers and perform various tasks such as answering calls, playing greetings, recording voice mail messages, etc. IVM also offers an option for FAX Tapi hand-off. If you have third party FAX software that supports this feature, it will allow you to send incoming fax calls to the fax program while answering voice calls in IVM. Note that there are very few programs out there that support this feature and you should double check for compatibility before purchasing any products. IVM can also do outbound dialing (for example to deliver automated messages to selected phone numbers) IVM also supports many more advanced features should you need them in the future such as touch-tone menus (e.g. Press 1 for blah, or Press 2 for blah), call transfers, database connectivity and much much more.

Unfortunately this is one set-back of the Uplink software. Currently there is no way to receive the digit inputs through Uplink from Skype. The best you can do is to have Uplink calls go to another IVM extension/ogm that answers without asking for digit input and just transfers directly to an extension.. not really a solution though.

I'm not exactly sure what you're asking, so I'll just clarify what the 3 options mean. 1) Ringing Only - Doesn't answer the call automatically, the phone will ring just like it usually does for any other phone call until it is answered by one of the extensions in the group. The callers aren't charged until someone actually picks up. 2) Basic Hold Chimes - Plays a chimes file that continually loops over and over again until someone answers. This file can be replaced with your own music to provide a basic music-on-hold option. (Will always be the same song, starting from the beginning... so if you want variety and proper on-hold options you should use IMS. Callers are charged for the call as soon as the chimes start playing. 3) Link to IMS On-Hold Player - This options interfaces Axon with NCH's IMS On-Hold Player which will play on-hold music and announcements over the phone however you specify (e.g. randomly). Callers are charged for the call as soon as the music starts playing. Now, if IVM is set to answer right away automatically, obviously the more appropriate option is to select "Ringing Only" But if you were putting a call in queue (e.g. for a technical support phone line) and the caller will need to wait a few moments before the call is answered then you would select either the chimes or on-hold player option. But I'm still now understanding what your question is.. if you just want calls to go straight to IVM, you should select the IVM extension as the one to answer calls for that line. The group/queue options is only for applications where more than 1 extensions that should be able to answer the call (e.g. tech support line, or if you have two receptionists, or in a home). If you just want to call one extension you should set it directly to that extension, not the group.

Sorry, my mistake. Yes, it's possible, but the callers must really have some fast fingers because IVM can understand PBXs that send extremely quick DTMF codes when they call into IVM. I'm not positive whether IVM uses software or hardware detection, but if they do use hardware (modem detection) it could be that the modem you are using is unable to distinguish between the tones so quickly. This is probably a question that NCH would need to answer. Personally I've never experienced the problem, but I've also only used VoIP lines not Voice Modems or Telephony Boards.

Misinterpreted the question, see below.

The only way to interface Analogue lines with Express Talk (which would actually interface through Axon), is to use an FXO adapter such as the Sipura 3102, or a combination of a compatible Telephony board and NCH's own Carousel software. For the ring-tones, it isn't possible (at least with the current version) to have so called 'distinctive ringing' used by some phone systems to be able to distinguish between different types of calls. Although if you use an FXO adapter such as the SPA3102 to connect to each Analogue line, you can give each line a unique "caller-id" or display name so when there is an incoming call, you can tell which line it is coming from.. still no distinctive ring however.

IVM only officially supports the use of CAHTA and CURL telephony boards, and there doesn't seem to be any mention of Dialogic boards. However if the board is TAPI compliant, you should not have much trouble interfacing it with IVM. Although I have read that if you use Dialogic boards, you will need to use the Feature Pack 511 drivers as version 6.0 and greater causes incompatibility issues. If you are thinking about purchasing a Dialogic board, I wouldn't recommend it unless you confirm with the IVM developers the full extent of its compatibility, but if you already have one it won't hurt to try.