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pythonpoole

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  1. pythonpoole

    Send a key.

    I'm not sure I understood your question correctly, you want to have IVM answer phone calls and simulate pressing the 9 key after answering? I'm not sure, but I don't think that is possible. Could you please describe your setup and reasoning for why you need to simulate pressing the 9 key everytime someone calls in, perhaps there is an alternative way of accomplishing the task.
  2. Oh ok, sorry for the misunderstanding. You should look into NCH's Carousel software. It can act as a virtual FXO adapter to convert analogue lines from certain voice-boards into digital voip lines. There's no guarantee it's compatible with your setup, but it'd probably save you a fair bit of money and trouble if you could avoid having to buy multiple ATAs. http://nch.com.au/carousel/index.html
  3. I'm not sure what you're doing, but I use this method and it works fine: - Install Axon - Install IVM - Have IVM answer calls (eg after 2nd ring) - In the OGM ask the caller what to do - Have an option (eg press 4) that will initiate transfer - Select transfer call as the action to perform - Enter the extension number to transfer to (INCLUDING any prefix needed according to the dialing plan. For example, I have mine set so if the number starts with 2, remove the 2 and dial the extension, eg 2198 would phone 198, so when you transfer make sure you follow the dialing plan rules as well) - Set it to answer detect, although blind transfer would probably work as well Should work, let me know how it goes.
  4. Well I don't know for sure, but I think your license is good for minor versions of the program.. For example if you purchase a license for 4.01 it should work for 4.02 and 4.03 but I don't think there is any guarantee it would work for major later releases such as 4.8 and 5.0. PS: There is no way to download older versions from the website, you may have to contact NCH about that and they may charge a fee for providing it to you (not sure). Always keep backups of the installer or order the backup CD next time.
  5. Thanks for letting us know but I know I won't be upgrading my server to Vista for a long time; and I'm sure many other users will feel the same way. There are way too many incompatability problems to be worth it.
  6. pythonpoole

    Whice License?

    Well unfortunately you can't mix and match your options, you have to purchase one of 4 available predefined licenses, which means you'll probably end up paying for features you don't need, or pay a little less and end up with less features than you do need. We can ignore the number of lines needed because the other features you want will require a license that supports multiple lines, so that's an added bonus anyway. In terms of unlimited mail boxes, the only license that offers that is the enterprise one. It's a lot more expensive than the others (mostly because of the number of lines it offers (64)) and if you're on a budget, it probably isn't suitable. The professional license, if my memory serves correctly, supports 30 mailboxes. This is an ample amount in most cases. It also has full functionality. It does have a limit on 70 OGMS but that chances of running out with that many is minimal. The other licenses aren't really suitable for your requests. In summary, unless you need more than 30 mail boxes, the professional license is your best option.
  7. You can setup an OGM which is set to leave a message in a specific mailbox based upon which button is pressed. Unfortuantely, there are only a limited number of keypad buttons available and if there are many users to choose from you could use an approach like this: Setup a "next page" method, where if the user doesn't want to leave a message for the people listed in that OGM, they can opt to select a next page option and hear a new list of people to choose from. If you simply do not want the call to go to a voicemail box, open the default OGM and instead of having "Leave message [...]" change the setting to something like Goodbye/hangup
  8. Yes it can. I find its much easier to get the forward feature working when you have voip lines hooked up but people have still gotten regular voicemodem / landlines to forward properly as well. You may need to adjust a couple of settings based on your service provider and how the process of forwarding calls is initiated, after that.. it's just a case of setting an OGM to forward the call when a certain button is pressed etc.
  9. As it stands now, you need to use a separate program. IVM doesn't have any built-in faxing capabilities. It does however have a handoff feature that will let other faxing programs receive data calls that come into the modem while letting IVM answer the voice calls. I can't think of / suggest a program off-hand though, but you'll probably need one that supports answering calls from a tapi handoff. By the way, if you would like a Free fax number in the US, I can tell you where you can get one (you get a free private number for people to fax to, and faxes are sent to your email as a pdf). Unfortunately the number would not be local to your area.
  10. Yes you can, NCH actually sells hardware that can do this if you wish to purchase it directly from them, see http://www.nch.com.au/hardware/telephony.html
  11. The lines feature is simply a setting to limit the number of smultaneous calls IVM can handle for that telephony device / voip account. Typically this deals with either VoIP lines or advanced dialogic voice boards (usually a standard voice modem cannot handle more than one line). With some VoIP services you may be allowed multiple (eg 5) simultaneous communication channels for people to call in on. You can then limit the number of simultaneous calls IVM can take on that VoIP line (independent to the number of communication channels allowed by your service provider). You must however have some sort of hardware or VoIP service that supports multiple lines / simultaneous calls, you can't simply feed a single line through a voice modem and let it take multiple calls at the same time. In some cases, you may want to use the feature to limit the number of lines with IVM even if your telephone service may allow for more simultaneous calls. For example if 10 VoIP calls were in progress at the same time, depending on the internet connection of the computer running IVM or Axon... there could be a severe drop in call quality, or break-ups in speech due to the strain of trying to handle and stream audio data out to the internet to so many sources. So as a safety feature you might place a limit to avoid problems like that.
  12. The guide I wrote was written for the SPA-3000 with firmware version 2.0.13(GWg), however I tried to make it so the guide was compatible with the 3102 and other slightly different firmware versions. What version are you using, and what problems are you encountering?
  13. As far as I know the intercom feature in Express Talk is unique to that softphone. There is no standard for how this intercom feature works.. I'm taking an educated guess here, but I'm assuming Express Talk's intercom feature only works when communicating with another Express Talk softphone. What it most likely does is initiates a normal SIP call to the other softphone but some how includes a tag to say its an intercom call. Then the other Express Talk client recieving the SIP calls recognizes the intercom tag, and immediately answers the call allowing voice to be broadcasted and played over the receving party's speakers. When the person calling over the intercom releases the intercom button the call gets disconnected. So basically in answer to your question, I know of no other SIP hardware or software that has such an intercom feature and if there was such a thing, you can bet it wouldn't be compatible with the Express Talk software and may work entirely differently.
  14. If you are saying Windows is restarting when you try and use both modems. It seems to me there is a modem/driver conflict (resulting in a fatal system error) and not IVM's fault. Make sure the modem drivers are up to date. It could be that the modem drivers you are using only support one modem at a time and when you try to communicate with the 2nd modem the driver crashes causing the Operating System to restart or give you the "Blue Screen Of Death."
  15. The conference server feature only works if you download and install (and eventually purchase) NCH's Quorum software. Quorum manages conference calls by having an extension callers can dial into and enter their conference pass code. The user hears on-hold music until another party enters the call and then they can speak freely to eachother and everyone else who calls in the extension and enters the same conference code number. Additionally some softphones feature a conference call feature where Caller A calls Caller B and Caller B calls Caller C (on a second line) and merges both calls together using an independent conference feature so all three can talk to each other.
  16. Are you using Uplink or a third-party "skype2sip" application? NCH has a program called Uplink that is designed to interface skype with Axon and IVM without problems. Other third party programs may have incompatabilities with codecs and such.
  17. Due to the proprietry nature of the G729 codec, it is not currently supported by most (if not all) NCH software. Other codecs like G711, G726, Ulaw and Alaw are supported to my knowledge. Is there any reason why you need G729 in particular? Considering the fact G729 is often used when bandwidth is a concern, and you are talking about using it on a LAN (with presumably a very high bandwidth that could support any codec), you would probably get better quality from another codec. Even if the bandwidth rate was higher the likelyhood of this causing a problem on a LAN is probably non-existant.
  18. I have never experienced this problem. I suggest you contact NCH directly and report the bug. Are you sure nothing you have done recently may have caused this sudden loss of settings? Eg a system restore or using a file clean-up utility or something similar. This isn't normal behaviour, and of course I recommend making back-ups of your configuration in the future. If you have lost the premade Extensions as well, its probably best to just to a fresh re-install.
  19. pythonpoole

    How we can do...

    Create an OGM which asks the caller to dial the extension of the person he or she would like to call, then instead of having key press actions, use the store to variable feature to store the number they enter in a variable (eg %numToCall%). Then at the end of the OGM, use the transfer feature to transfer the call to the number stored in the %numToCall% variable. The result is: Caller phones in, asked to enter extension number, caller enters extension number, call is transferred to that extension number.
  20. Please see NCH's BMS Software here: http://www.nch.com.au/bms/index.html (Music and announcement system for stores). However, there is an alternative option, and one that is more voip compatible: I have managed to do this, however only with the aid of NCH's IVM software. Create an extension that IVM is setup to answer right away. Have it answer with an OGM that goes straight to a given voice mailbox without playing a greeting (with an optional beep or something played over the external speaker system). Then make sure the call screening option is turned on in the mailbox properties. The result is a system that allows you to phone an extension which is answered pretty much immediately and then plays a short tone, after which your voice is broadcasted over the PA system (speaker system connected to the computer). There may be a slight delay, but in some ways that works out better in the end because it reduces the possibility of feedback (when user's voice enters Mic (phone) comes out speaker system loud enough that it comes back into the Mic (phone) and continues to loop leading to high pitch noises that leave listeners feeling very uncomfortable).
  21. Yes it does, please see the Software/Plugin Development Kit page for IVM here:http://www.nch.com.au/ivm/sdk.html
  22. pythonpoole

    VOIP Settings

    The number of communication channels is entirely dependent on the VoIP service you are using. Some services like Callcentric offer additional communication channels (simply meaning there can be multiple incoming calls on the same line at the same time) at a low monthly cost. Some VoIP providers offer multiple channels free of charge, some even offer it without saying so. IVMs settings are somewhat different. Like how VoIP services can control/restrict how many "channels" are open to accept incoming calls at the same time for each user, you can do the same with IVM. So IVM can be set to only allow two simultaneous calls on the same VoIP line for example (this is independent to the number of channels your VoIP service is capable of handling). As far as I know Vonage (soft phone line) only accepts one incoming phone call at any given time, correct me if I'm wrong though. The obvious way to check is, setup IVM to allow say 5 incoming calls on the Vonage line at a given time. Then just call in on the line from two different phones, and if they both answer without a busy signal then it is obvious the line supports multiple simultaneous calls.
  23. Yes, IVM would be a good solution for your set up. VoIP technology would be recommended. Instead of your phone-lines coming into the computer through a voice modem (which may reduce the call quality or have other difficulties such as detecting Caller ID, the end of a call, the digits users press on their phone's keypad etc.), VoIP lines are entirely digital and work over your broadband internet connection. When a call comes in, it rings your computer (or IVM) digitally from the internet, and sends the call over. The caller on the other end will not know the difference from a normal analogue line and the VoIP line answering the call, but on your end it can make the world of a difference. You can also hook up a normal telephone to your VoIP lines using an ATA adapter, or purchase an S/IP or USB digital VoIP phone. The other advantage of using VoIP is that some service providers allow more than one incoming call at the same time, meaning multiple lines are unnecessary. (Note only some VoIP providers allow multiple communication channels). A further advantage of using VoIP is that it is much cheaper than your standard land-line phone system. For example some VoIP service providers have plans for free unlimited/untimed phone calls to anywhere in the US & Canada for a low monthly price in the $20/mo range.
  24. It is also possible to develop a plugin that will take the argument of the caller's ID and then return the OGM linked to that users mailbox (or possibly send direct to the mailbox if that is possible from a plugin?). Depending on how the plugin is programmed, you could set it up so it just reads from a file describing the CIDs and corresponding Mailboxes like you suggested in your first post. The above way (nchto's suggestion) works fine, it just requires Several OGMs that check one by one if the CID is one number, and depending on the outcome will either let the user leave a message or go to the next OGM to check if the CID corresponds to the next mailbox. So if you have 25 mailboxes, it starts becoming fairly inefficient, if for example person 25 tries to access their mailbox, the person will have to be forwarded through at least 25 OGMs checking the caller id before they can get access.
  25. pythonpoole

    IVM & PBX setup

    As indicated above, it would make it much easier if you could use NCH's free Virtual PBX software (Axon) to take over the current PBX solution you have. Axon integrates and works flawlessly with IVM to provide a perfect PBX call management solution. There is a very limited number of possibilities when trying to integrate with third party PBX systems, and compatability may be a problem. The problem you may have if you do decide to switch to Axon is that it is entirely a VoIP based system, so if you are currently using an Analogue based PBX solution, then using Axon as a replacement PBX will not work unless you either plan to upgrade the phone system to (digital) VoIP phones or to purchase ATA adapters for example. Obviously it depends on many factors (eg the size of the business / number of phone extensions) that will determine whether switching over to Axon is a feasible solution, although it is worth considering knowing that you will have no problems routing and managing calls across the phone system with IVM.
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