pythonpoole

From what I've heard (based on topics such as this page), DTMF tones/signals are not passed on from Skype to the receiving software (eg Axon, Express Talk, Quorum, etc.). Maybe this should be suggestion for a future version.

I don't own a TELCTAUSB4 device, but is it possible that the the device's settings/configuration need to be changed for the region of the world in which you live? There is no universal Caller ID system. Caller ID works differently in different regions of the world (example Britain, USA and Russia all use distinctly different methods of sending the caller's number to the receiving party). Perhaps the regional settings on the device have to be tweaked to enable the Caller ID function in your area.

When you go through the installer, the software asks you if you would like to also like to install Axon and other software. You have the option to untick the other software before continuing, but it is common for people to miss that step and quickly press next which seems to be what happened with you.

IVM sounds like a good solution for you. 1) As far as I know there are no difficulties running the software on 2003, but I haven't tested this myself, so you may want a second opinion. You have the option to run IVM as a service, run it on startup (login to account), or to run it manually. 2) I happen to also be a Vonage user and I am using a Linksys Sipura 3000 / 3102 FXO adapter to convert the analogue line from the Vonage ata adapter into a VoIP line that the IVM software can work with (using Axon software, which is free) and this works well, although is slightly inefficient because essentially the voice data is going from Digital Voip to Analogue back to Digital Voip. The alternative is to purchase a softphone line from Vonage that can be connected directly to IVM or Axon (Unfortunately Vonage only has limited plans for them and the service also requires that you also have a Vonage main line as well). Don't hesitate to ask if you want more information. 3) Yes, IVM can be configured to dial out on another line during a call and transfer calls to that line or to another extension on the phone system. I haven't tried transferring from a VoIP vonage line to an Analogue modem line (usually I just transfer from one VoIP line to another), but I can't see why it would cause a problem, again you may want a second opinion.

The price varies a lot. As far as I can tell there is always a "sale" on all of NCH's products, sometimes 15%, other times 30%, and if you're lucky 50%.

When you open the call simulator, at the bottom of the keypad should be a button labeled Audio Settings to let you choose specific independent devices for simulator testing purposes only.

The option is used to specify the OGM to answer with for incoming calls on a specific line. For example, the default OGM may be set to an Answering Machine, but you may have another phone line (or extension) that when called in should automatically go to another OGM (eg access voicemail messages) Not sure what you're suggesting. If you are recording the script, the assumption is you have it printed out on paper for you to read or at least pasted in a larger font in a program like word or notepad. If the script box is much bigger, the dialog window would appear bulky and would take up a fairly significant amount of screen space. Also, the script box's main function is for text-to-speech computer synthesized readings, not for you to read out during recording. Yes, there is an expiration date. The software is not free, just free to try for a few days. I haven't experienced this to my knowledge, perhaps you are loading in a saved configuration which at the time still had those OGMs present? If not, you should report the bug to NCH. This feature simply pops up a balloon message from the system tray when a call comes in identifying the call. You may have also accidentally disabled it on a per-line basis (there is a general setting, and another setting in the line configuration options which can be used to override the global one)

If the quality of the audio is not good and/or appears to cut in and out, the cause of the problem is most likely related to a poor, unstable or slow internet connection. Have you attempted to communicate (2ways) with this voip line using software such as Express Talk? If you experience audio cut-outs, delays, and/or poor audio quality when you do then the problem is not so much in the software, but rather the connection you are using to access the server providing the VoIP line. If this is the case and upgrading to a better quality internet connection (eg at least T1 / 1.5 mbps). If this is not a viable option, you can go into IVMs settings for a line and select the preferred quality/bandwidth settings (i.e choose the option that uses lower bandwidth but has lower quality, this way although you won't obtain crystal clear voice that you would on a land-line, you will still be able to understand what is being said without the cutting in and out or sudden drastic changes in audio quality.

Yes, that topic will remain open for as long as this software is being updated and is meant for you to post suggestions and updates for the next version of IVM. Even though the topic may still have previous suggestions from many versions ago, the topic is still active, and the NCH staff will simply look at the most recent suggestions.

Yes, pinned simply means it is pinned or stuck at the top of the list always. Regardless of the forum activity, topics and posts, pinned topics will always appear first on the list ahead of regular topics. Other than that, there is no difference. Typically pinned topics are used for Important Information, Announcements, Rules, FAQs, etc.

I had similar issues when I enabled the auto hours and time validating features. Try turning these off if they aren't already and see if the problem persists. Otherwise, I don't know.

If possible please include any relevant log information (from Axon, Express Talk etc.) the error codes that are logged will provide more information about the problem you may be experiencing and the possible solutions.

Line: A single Phone line or PBX Extension OGM: Outgoing message This includes any message, menu or interactive feature callers can be presented with during a call. 1 OGM basically means the software can only be used in its most basic form, a simple answering machine. Outbound Call: IVM can be used to make outbound calls for several reasons: - Forwarding / transferring calls - Telemarketing - Reminders - Call-back service etc. You are right in that it is not a common feature for home use.

Axon is free of charge. IVM is a time limited trial that lets you use all features of the program for up to a certain number of days (I believe it's 30, but could be 15) with all the features enabled. After the time-trial is over you will need to purchase the software to continue using it. Costs RRP $39 - $350 USD depending on the license. Express talk has two editions Basic and Business. Basic is free of charge (Business with some functions removed) and Business Edition costs RRP $39 USD

Not sure if you can do this in Vista, but an alternative/work-around to this (in XP at least) is Task Manager > Processes Tab > Select talk.exe > right click > Set Priority > realtime Haven't thoroughly tested, but I'm assuming this should accomplish a similar result.

Can you provide the current settings configuration you have set-up with Express talk for your BBPGlobal line? Especially what inbound/outbound/server/domain details you specified as well as the version of Express Talk that you're using.

Unfortunately, IVM doesn't support this feature yet. It does keep popping up in the suggestions for next version topic, so maybe in the future.

If you go the traditional route (analogue / hardware), and you decide to move countries... depending on where you end up moving, you *may* have to change some regional settings to adjust for the tone differences /call features etc. For example, Caller ID in the UK works differently to Caller ID in the US, and the dialtones/busy tones/engaged tones are different in Australia compared to the US and Canada. Just so long as the modem/hardware is programmed/configured for the new country specific settings, there should be no problem. All this configuration is done with the hardware drivers, independent to the IVM software. VoIP lines (similar to skype.. simply phone lines that work by sending digital call data over the internet) using the SIP protocol are a good option to consider. Benefits of using VoIP lines: - Often half the price or cheaper than your current telco provider to call out - Can have several inbound phone numbers to your infoline, and they do not necessarily have to be numbers with your local area code. For example, I could live in Area code 213 and have a 416 area code number for people to call in on. I could also have phone numbers in different countries to let callers call in at the cost of a local call. Prices vary for inbound numbers, but typically range anywhere from $0.00 (FREE, but you don't get to choose the area code) up to about $15/month per line all with unlimited incoming calls usually. Average is about $8/mo - Can have multiple phone-lines without needing to purchase additional lines (some VoIP providers let you have a certain number of communication channels in use at a given time period, so you could have multiple calls coming in at the same time without a problem). - Very portable. Move countries? no problem, just turn on the IVM computer at your new destination and your back in business. Due to the digital nature of VoIP lines and how they work over the internet, there are no restrictions* to where you can use the VoIP services. Also, as a benefit, you are not required to re-configure settings for different countries as the digital VoIP lines send the data such as key presses and caller ID information as digital data and commands rather than simply playing tones etc. over analogue lines. - No need to purchase additional hardware - Can still hook-up traditional analogue phones if needed (with ata adapter)

I had the same problem with Axon. When I was beta testing 1.20... I was using "Freedigits" as a provider and it would only answer a few calls within a certain period of time and then it would simply stop answering. After discussing the problem with someone on the NCH development team, the "bug" (which is more of an issue of the service provider not correctly telling Axon/IVM when to re-register) was corrected in Axon to my knowledge. So I have a feeling if you setup the line in Axon it will work, and that IVM simply hasn't been updated yet to correct this problem. Axon is a free product from NCH and it won't interfere or cause your voip line to be answered with IVM any differently, but hopefully it will solve the problem of registration time outs. In case you're wondering how to set it up.. 1) Install Axon 2) Create an "External Line" and use the details from your service provider 3) Create an "Extension" (or use a pre-existing one and obtain its username/password) 4) In IVM remove the SIP account you setup with your provider 5) In IVM add a new SIP account, and fill in the details from the extension you created and use localhost as the server address 6) If you haven't already done so, set the external line you setup to ring on the extension you setup with IVM The result is, Axon is the program connected and registered to your voip service, and incoming calls will first go to Axon which will direct them to IVM. There are also added benefits of having Axon manage the phone calls instead of just IVM as you will see once you install the software.

Yes, simple create a dialing plan in Axon that will use the appropriate line based on the dialed number (eg if number starts with 2, use line 2 and remove the "2" digit from the start of the number, otherwise use line 1). Then using your softphone or hardware phone / ata adapter's transfer feature (if it has one) to initiate a call transfer and use the dialing rules you have set in Axon to dial the number with the 2nd line (eg 2 NNN NNNN). If you want an automatic transfer (eg, you call in to your house, and then get a prompt where you are asked to enter the number you wish to dial and then have it transfer you so you don't pay outrageous cellphone prices for the long distance call, then you will need IVM.

Ufortunately, I don't know the answer to your question. Tech support from NCH needs to be purchased. You can get free support here, but this forum is not very active, and there are only a limited number of users with expertise in this area.

Is there any particular reason why you need a different username for authentication? I haven't personally used the feature with Axon so I'm not really able to provide any help from previous experience. An incoming call should look something like this: 00:00:00 Call sip:5551234567@55.51.234.567 -> 101 Where 5551234567 is the Caller ID and 101 is the extension being called For whatever reason your softphone appears to be dialing a non-existing extension or trying to use a non-existing line I have only experienced this once, and that is with an SPA3000 adapter and was solved by turning off the send caller ID setting. I'm not sure what you purchased because Axon is a free product.

Have you setup an appropriate dialing plan in Axon? Perhaps it is trying to dial on the wrong line, or the number that is 'dialed' is modified and is not been sent to italk as it was intended. I'll have to look into what exactly the causes for an error 488 can be, but I think it could also be a Codec problem if you're sure your dialing plan is set-up right.

I don't know if you just made a typo in your post, but you have %menu" instead of %menu% which would be a problem if that's how it was typed into IVM. If it is %date%,%cid%,%menu1% and nothing shows up after the caller id, then menu1 must not have any information stored in it. What does the log say when the caller enters the digits on the second OGM? Does the log report saving that value to the variable?

Oh I see, so you want to pickup your phone and basically "dial into a call" that is in progress? Hmm, I'll have to look into that, I'm not sure if that's possible. As far as I know, the only way to add yourself into another call is to have the person who answered (inside the group) setup a conference with your extension. Sorry I don't have a better option, I'm not really sure how you would do this.