Hello,
am I right in thinking that IVM automatically detects a fax tone and can deal with it one of 2 ways, TAPI fax handoff or a dial sequence? This was my understanding from the help files and I would like IVM to transfer the call to another extension when it detects the tone but it doesn't seem to be working.
I have a Panasonic PBX with a Hayes modem on extension 1. I already have a mailbox set up in IVM on extension 1 that transfers a call to extension 2 should the caller press 0 and it works perfectly. Extension 2 is where the fax machine is and the fax machine answers automatically if rung. This tells me my hook flash and number to dial settings are correct, does it not?
In "line properties" of my modem I have "Dial this number" selected with !, 205 (ext 2) as the number to dial. However, when the incoming call is a fax, IVM answers the call as if it were a normal voice call, it does not recognise the fax tone although I can hear it beeping. IVM just plays the greeting and records the tones of the fax as if it were a voice message.
The log reads as follows:
15:41:33 Answering mode turned On
15:41:39 Hayes External V92 Voice Faxmodem Unknown [Answered]
15:41:40 Answered line [1 "Hayes External V92 Voice Faxmodem"] call number [32] cid [unknown] did[] drn[1 (5547ms)]
15:41:40 Play file: C:\Documents and Settings\All Users\Application Data\NCH Swift Sound\IVM\OGMs\Default Answering Message.wav
15:41:56 Command - Leave Message
15:41:56 Leave Message for Mailbox: Default
15:41:56 Play system prompt: RecordTone
15:41:57 Recording File: C:\Documents and Settings\All Users\Application Data\NCH Swift Sound\IVM\MailBoxes\Default ICM000021.wav
15:42:26 Call disconnected
Am I missing something obvious here?
Ta, Minskin