c_major

VideoPad doesn't output the file name in the video automatically. Some video players like VLC displays the file name at the beginning of the movie. Simply try another player (e.g. Window Media player) if this is the case. The sequence preview should show you exactly what will be exported, only in different resolution. Best regards.

Hi Nat, I reproduced the issue. I've filed the bug to our team. Thanks.

Hi Nat, Was the exported result from v3.89 is same as the preview or out of sync? Could you please upload a screen shot? Thanks.

Hi Nat, Thanks for reporting this. It looks like the flv file get deleted even failed to upload. I'll follow up the issue and let you know once it's solved. Best regards.

Hi, If there are too much trouble to upload the project please don't spend too much time on it, that's fine. I tried these steps to reproduce the problem: Unlink the audio from video. Save it as a separated sound file. Change the sound file to a different of sample rate and even a different format. Import the sound file in, align it up with the video. Export the project. Aligning (lip syncing) the audio with the video was difficult, we should do something to make it easier. However I couldn't find any sync. issue and there is no difference compare the exported clip to the sequence preview. Am I missing something here?

Check your PM please.

To pack project files into one file: Open the project in VideoPad. From main menu, choose File->Backup Project Files To Folder. It will copy all files including the project (.vjp) file into your specified folder. Zip the folder into a file. You can share it on DropBox and PM me the link. Thanks.

Hi, Another user reported the same issue in this post: http://nch.invisionz...nc-please-help/ I've tried a few times myself and couldn't reproduce the problem. Is it possible to share the project files to us for examination? Please PM me if you don't want the files go public.

We've got a number of other languages released since v3.81. The German version seems delayed. I hope this post would bring the attention to our translation team. Best regards.

Hi, We now know the issue is cause by a limitation in our audio handling system. Which limits the number of sound samples in one file to about 3 hours and 47 minutes. We'll fix this for the next release. Unfortunately there is no solution before that. Best regards.

Hi Lola, I'm sorry for the troubles. If only the latest version causing the problem, I'd suggest you rollback to the early version you've used and get the job done first. We store all the installation files for previously installed versions in the application folder. You can locate the application folder by checking the properties of the shortcut icon. For example on Windows 7 it would be: C:\Program Files (x86)\NCH Software\VideoPad. If you can't find the previous installation file, please contact our support team to get one. If that proven there is a bug in the latest version, we'd like to get your help to fix it. If you can upload your project files on DropBox/Google drive, please PM me with the links. Please note that we can not work on your project, those files are only used as testing materials. I'll post here if the bug is found and fixed. Best regards. P.S. I would also like to ask if anyone else here got the same problem?

Hi, The automatic gap removal behavior is what we called "ripple editing". You can temporary disable ripple editing by holding [Alt] while moving clips. Also, [Alt] + [Delete] will delete a clip in the middle without removing the gap. Best regards.

Hi Lupusbalo, Just confirmed VideoPad currently doesn't handle PAR comes with the video. I've filed a proposal to our team including: Handle PAR from the metadata, stretch the video accordingly. Allow change aspect ratio of the clip without adding an effect. Thanks for bringing this to our attention.

Hi Graham, Thanks for the suggestion. We added it on todo list. Submit suggestions through the above web site will ensure everyone in the team sees it. Cheers!

Preview aspect ratio can be changed at: Options->Preview Resolution. You can either choose from a preset or type in width and height in pixels. Best regards.

We already implemented applying effects to multiple selected clips. It will be available on next release. Best regards.

I'm downloading the file now. I really appreciate that you've gone through all the troubles to upload the file. I'll post here as soon as we come up with a solution. Thank you.

Hi Bennyannie, Please check your PM for my email address. Big thanks for helping us.

Hi Bennyannie, I'm sorry, the FTP server had problem to support such a big file. Could you please try Google Drive (15 GB free space)?

Hi Bennyannie, Do you mind provide us one of the problem video files? It would help us get to the problem much quicker. You can upload it to our FTP server: ftp://canberra.nchsoftware.com:52111 Username: nchpublic Password: 1r0nMan Please post the uploaded file name here so I can find it. If you not used to FTP, you can also share the file via DropBox and PM me the link. Thanks.

Bennyannie's hardware spec. looks fine. We are doing some testing base on this post. I'll post here if we find anything. Thanks for reporting the issue. Best regards.

Hi, Could you please describe how bad was the quality compare to the origin video? Would be great if you can post a screen shoot. To post an image you'll need to upload the image on a web site(e.g. http://i.pictr.com) and then paste the link in your post. Thanks.

Hi, We've just added lossless transcoding in the latest version. This feature is designed for exporting h.264 clips with minimal editing. Sections without effects and transitions will be exported much faster. This might be what you wanted. You can find and enable this feature in: Video Options->Export->Other->Enable lossless video exporting. On the other hand, VideoPad does support multi-core on exporting. I just tried exporting a few projects and it was utilizing 100% of the CPU (i7 4 cores, 8 logical processors). I'm not sure how it works under Xeon though. Best regards.

Hi, x264enc7.exe is a new codec component used by most of the formats but not all of them. It should be downloaded automatically from our server when start exporting. Normally you won't even notice if you have a fast internet connection. Best regards.

The component file is up on the server now. Sorry about the delay.