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Hi, Select avi as the file type, then click the encoder options button. Select H264(native) for the video and mp3(native) for the audio. Now click the video compression settings button and set the quality to 28. This will give a clear recording.

Uninstall your current version > Restart your computer (Mandatory) > Download the software version covered by your license > Enter your registration code. If you need the correct version or your registration code, you can contact NCH technical support for assistance, here is the link: https://www.nch.com.au/support/index.html

Please find the screenshot link below that indicates where you can check the sound volume for the track. If necessary, try to adjust the slider to increase the volume. https://files.fm/u/brrgb4gcrd

Hi, Could you please confirm if the file you intend to convert is functioning correctly outside of the program? You may also try to reinstall the software and check the result.

1- Save any pending transcriptions, right-click them and select "Save as DCT". 2- Uninstall Express Scribe. Then, delete a folder called "Scribe" from these locations: - C:\Program Files (x86)\NCH Software\ - C:\ProgramData\NCH Software\ - C:\Users\<your username>\AppData\Roaming\NCH Software\ (if you can't find the ProgramData or AppData folders, set Windows to show hidden files and folders as per https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files) 3- Restart the PC. Then, download and reinstall Express Scribe using the software version covered by your license, and enter your registration code.

Hi, Please verify the current volume setting in the program and ensure that it is not set too low.

We kindly request you to provide us with the details of the error message you're encountering so that we can accurately determine the root cause of the issue. You can also contact NCH technical support for further assistance by visiting the following link: : https://files.fm

You may try the following: Uninstall MixPad, then delete 3 folders named "MixPad" and 1 named "Components" from these locations: **C:\Users\<username>\AppData\Roaming\NCH Software\MixPad\ **C:\Program Files (x86)\NCH Software\MixPad\ **C:\Program Files (x86)\NCH Software\Components **C:\ProgramData\NCH Software\MixPad\ **If you can't find any of the folders, just continue. If you can't find the AppData folder, set Windows to show hidden files and folders with the steps from this link: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files. Download the software version covered by your license, and enter your registration code.

Hi @WayneM, To modify the Currency settings in Express Invoice, kindly follow these steps. Firstly, click on the Options button. Next to the Regional category, click on the small arrow icon. This will prompt a submenu to appear. Within this submenu, locate and click on the Currency option. On this page, you can set the Currency symbol, name, order, and digits. I have attached a screenshot on the following link showing the steps. https://files.fm/u/taj3f2q8qs

Hi, Ensure that the USB port drivers on your notebook are up to date. Additionally, kindly close all other background programs on your computer.

Hi, While Debut will wake a computer from sleep mode to start a scheduled recording, it cannot bypass any passwords that must be entered on wake-up. Make sure that there are no passwords that may cause the issue.

Hi @CARLO HOLDER, As your registration code is confidential information, the best is to contact NCH technical support for more details. You can contact them using the following link: https://www.nch.com.au/support/index.html

Hi @norafateh, What specific error message are you encountering?

Hi, Which version of PhotoStage do you use at the moment?

Hi, Try to Export the file first on your computer and after that from your computer to a DVD. Before transferring the project on DVD, try to play the Exported file locally on your computer using any media player and check the result.

Hi, When recording a call, make sure that all other programs are closed on your computer except Debut and the application you record. Debut is using your computer settings when recording, that why it's important to run the first Debut, and then the application you want to record. This is how the program works.

Hi, You can download the updated version from the following link: https://www.nch.com.au/burn/index.html Before installing this version, make sure that it is compatible with your license.

Hi, It seems that you face some compatibility issues with the sample rate. You can try to convert the Sample Rate and check the result. To convert the sample rate of the current file use the menu Edit -> Convert Sample Rate and select the new sample rate. The sample rate must be between 6000 and 192000 samples per second. Typical sample rates are displayed in the pull-down list, but you can also enter your values. Convert your file to 41000.

Hi, Can you please attach a screenshot showing what happens when you open the program so we can see the situation on your end? You can upload the file at the following link: https://files.fm/

Hi, You may want to check the following link for more information: https://www.nchsoftware.com/howto/how_to_make_iso_file.html

Hi, Yes, you can transfer the software to a new computer. Before you start with the transfer process, you can save the current material (including the associated Word Processor document) as a DCT file. Be sure to save your wordprocessor document before selecting this option. Save as a DCT file by clicking the disk icon in the secondary toolbar, or by selecting File->Save as DCT. After saving your file, you will need to uninstall the program from the old computer, and after that continue with the installation process on the new computer using the software version covered by your license, and enter your registration code. If you need help finding the correct version and the registration code, please contact NCH support team using the following link: https://www.nch.com.au/support/index.html

Hi, MixPad has the option Stretch or Shrink Clips which can alter the duration of the selected clip without trimming any audio. MixPad will stretch or compress the clip to meet the specified duration. You can also use the Keep Pitch Constant option to avoid changing the pitch of the audio. You can check the following video tutorial for more information: https://www.youtube.com/watch?v=ApJ_CuOY6ro&ab_channel=NCHSoftware

Hi, In order to normalize the volume click Effects on the toolbar > Normalize.

Hi, In this situation, reinstalling the software would be the recommended course of action. Uninstall MixPad, then delete 3 folders named "MixPad" and 1 named "Components" from these locations: **C:\Users\<username>\AppData\Roaming\NCH Software\MixPad\ **C:\Program Files (x86)\NCH Software\MixPad\ **C:\Program Files (x86)\NCH Software\Components **C:\ProgramData\NCH Software\MixPad\ **If you can't find any of the folders, just continue. If you can't find the AppData folder, set Windows to show hidden files and folders with the steps from this link: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files. Please download the software version that corresponds to your license and proceed to enter your registration code. Should you require any help in locating the appropriate version or retrieving your registration code, please feel free to contact NCH technical support for further assistance, here is the link: https://www.nch.com.au/support/index.html

Hi, To make a part of the recording softer or louder, select it and then use the menu Effects -> Amplify. The volume is entered in percent (100 being no change, 50 being -6dB softer or 200 being +6dB louder).