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Hi, You may want to try the following steps: - Select a short part of 'noise only'. Usually, this is from a gap in the audio. - Select Effects -> CleanUp -> Noise Reduction -> "Grab noise sample from selected area for spectral subtraction". - Select the entire file. - Select Effects -> CleanUp -> Noise Reduction -> "Spectral subtraction based on noise sample".

Hi, Check the following: - Ensure that all cables are securely connected. - Make sure that your video grabber is compatible with your computer - Check for any drivers that need to be installed

Hi @EdmundD The instructions have covered the custom report part, here is the link: https://help.nchsoftware.com/help/en/expressaccounts/win/help.pdf

Hi @Amandeep B You should uninstall the program using Control Panel. After that restart your computer (mandatory). Finally, visit the following page to download free version again, link: https://www.nchsoftware.com/software/free-downloads.html

Hi @Toby, Currently, the program is only compatible to work on Windows, and MacOS (10.05 or above).

Hi, To change the key use the following steps: 1. Open the program > Click Options > Key. 2. Click on the Key that you want to change. 3. Click on the Change button. 4. In the Select Key/Macro window click on the Change button > Press the key you want to assign as a macro. 5. Click Ok.

Hi @Susan24, After installation, you will need to register the software. To register, use the following steps: 1. Open the program. 2. From the top left corner, click the "File" menu. 3. From the dropdown menu select "Register software..." 4. Enter your registration code (numbers and letters) and click on Register. 5. If successful, you'll see the "Licensed Software" status at the very top of the window, next to the program's name.

Hi, It could be that your frame is too slow. Try to set the frame using the following steps: https://www.nchsoftware.com/capture/kb/1492.html

Hi, Please ensure that you close all other programs running on your computer to avoid any potential conflicts with your microphone settings. Also, update your audio drivers to the latest version.

When you open the program in the low left part of the window you will see the option "Record Screen as". From the drop-down menu, you can select the file format.

Hi, Check that your CD is a proper audio CD. The information returned by the freeDB server will always be correct, as long as the information is for an audio CD.

Hi, 1) Check you record input device on Settings. 2) Check your record input channel. Try alternatives sometimes the microphone is actually on line-in or vice versa. 3) Check your microphone is actually connected.

Hi, Have you tried to record something online or locally on your computer? If the issue occurs when recording online, the problem is likely related to DRM protection. For testing purposes try to record something on your Desktop and check the result.

Hi, Uninstall Debut, then delete 3 folders named "Debut" and 1 named "Components" from these locations: **C:\Users\<username>\AppData\Roaming\NCH Software\Debut\ **C:\Program Files (x86)\NCH Software\Debut\ **C:\Program Files (x86)\NCH Software\Components **C:\ProgramData\NCH Software\Debut\ **If you can't find any of the folders, just continue. If you can't find the AppData folder, set Windows to show hidden files and folders with the steps from this link: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files. Download the software version covered by your license and enter your registration code.

Hi, The H265 compression is available if you select the .mp4 or .mov file format.

When you open the project in MixPad, please verify if the waveform is visible on the audio track. Ensure that the volume is properly adjusted by clicking on the button located on the audio track, and confirm that the file is not muted.

Hi, Please note that the installation is available for customers on the official webpage, here is the link: https://www.nch.com.au/soundtap/index.html Please note that installing the software will not have any impact on other programs on your computer, as it is completely unrelated. All NCH programs are specifically designed to function only with your explicit permission. In other words, the program will not operate unless you have previously taken an action to initiate it. Finally, it's worth noting that all NCH programs undergo rigorous testing and are deemed safe before each release. For further information on this topic, you can find comprehensive details via the following link: https://www.nch.com.au/software/safety-guarantee.html

Hi, Which type of recording are you referring to (Webcam, Capture Device, Network Camera, Screen Capture)? Are you recording something online or something on your Desktop?

Hi, Select avi as the file type, then click the encoder options button. Select H264(native) for the video and mp3(native) for the audio. Now click the video compression settings button and set the quality to 28. This will give a clear recording.

Uninstall your current version > Restart your computer (Mandatory) > Download the software version covered by your license > Enter your registration code. If you need the correct version or your registration code, you can contact NCH technical support for assistance, here is the link: https://www.nch.com.au/support/index.html

Please find the screenshot link below that indicates where you can check the sound volume for the track. If necessary, try to adjust the slider to increase the volume. https://files.fm/u/brrgb4gcrd

Hi, Could you please confirm if the file you intend to convert is functioning correctly outside of the program? You may also try to reinstall the software and check the result.

1- Save any pending transcriptions, right-click them and select "Save as DCT". 2- Uninstall Express Scribe. Then, delete a folder called "Scribe" from these locations: - C:\Program Files (x86)\NCH Software\ - C:\ProgramData\NCH Software\ - C:\Users\<your username>\AppData\Roaming\NCH Software\ (if you can't find the ProgramData or AppData folders, set Windows to show hidden files and folders as per https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files) 3- Restart the PC. Then, download and reinstall Express Scribe using the software version covered by your license, and enter your registration code.

Hi, Please verify the current volume setting in the program and ensure that it is not set too low.

We kindly request you to provide us with the details of the error message you're encountering so that we can accurately determine the root cause of the issue. You can also contact NCH technical support for further assistance by visiting the following link: : https://files.fm