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Hello, You may try to plug your X32 Rack into a different USB port and confirm if it works. In case the issue persists, it is recommended to reinstall MixPad. You need to make sure you install the version of the program that corresponds to the license you have purchased. Regards.

Hello, Please be informed that Speech to text requires a SAPI speech-to-text engine to be installed on your computer. Most Windows machines already have it installed. You can also install software such as Dragon Naturally Speaking or any other engine which claims SAPI compliance. Yes, you need to configure your microphone to be able to train your profile. Please be aware that the training function is managed by your speech recognition software, not Express Scribe. You may want to watch this video tutorial that explains how it works and how to configure Speech to Text: You can also check out this link: http://help.nchsoftware.com/help/en/scribe/win/optionsspeech.html Regards.

Hello, Unfortunately, Express Invoice does not have the option to view the log of statements that have been sent. What I can recommend you is to save the statement as a PDF, create a new email and attach the statement. So you can keep a record of the statements that have been sent. Regards.

Hello VJones1, Please be informed that it might be a conflict between those two pieces of software. You may uninstall Express Scribe, install the other software and try to reinstall Express Scribe and confirm if it works that way. Unfortunately, I cannot advice if the other program does not work. I can give you some recommendations if Express Scribe is the one that does not work. Regards.

Hello, I tested it on my machine but I could not reproduce the issue you are reporting. It recorded the exact part of the screen I select. I can recommend you to try it using a different format, resolution and frame rate to see if the issue persists. If you still have issues, you may reinstall Debut: https://www.nchsoftware.com/capture/debutpsetup.exe Regards.

Hello, You are right, BroadWave does not have the option to run on HTTPS Regards.

Hello, I can recommend you to use the Recalculate Customer Balance option to recalculate the balances. Go to pane on the left hand side on the main Express Accounts Window, look for Transactions > recalculate customer's balance and click on it. Once the program has finished recalculating the balances please run the report and confirm if the issue remains. Regards.

Hello, If you play the full movie in the PhotoStage preview window, does it look fine? What format did you use to export it? You may try a higher resolution and frame rate. It may also depend on the original quality of the files you are using to create the slideshow and the device you are using to play it back. Regards.

Hello, Please try to play those .wav files using a different media player like VLC or Windows Media Player, this will help you to confirm if the issue may be related to the files or to Scribe. You may also check the volume level when you are playing the files. In case the issue persist, you can try to reinstall the program to see if it makes any difference. Regards.

Hello, In this case, what you can try in WavePad is this: go to Options > Recording tab > Open Windows Record Mixer > from the list, select the device you are using to record > click Properties > click on Levels tab > adjust the levels from there > OK > OK > OK to save the changes. If you still have issues, you may use the Compress feature in WavePad to see if it makes any difference. (Levels menu > Compress). Regards.

Hello, Please be informed that the zoom issue has been reported to the developers for further testing, however there is not an estimated when the issue would be addressed but you can sign up to the NCH's Newsletter to receive software release notifications: https://www.nchsoftware.com/software/newsletter.html Regards.

Hello, If you are referring to the Right Click options (the menu that appears if you right click on a file in an Explorer window), you may click on the Options menu > Right Click tab > uncheck "Enable right-click option 1,2 or 3" to disable the shortcut you do not want to use > click OK to save the changes. Regards.

Hello, After you have removed the background from your photos, you need to load the new images on PhotoPad > go to Tools menu > Background > check Transparent. That should remove the white background. Regards.

Hi, You may try the following steps: Uninstall WavePad, then delete 3 folders named "WavePad" and 1 named "Components" from these locations: **C:\Users\<username>\AppData\Roaming\NCH Software\WavePad\ **C:\Program Files (x86)\NCH Software\WavePad\ **C:\Program Files (x86)\NCH Software\Components **C:\ProgramData\NCH Software\WavePad\ **If you can't find any of the folders, just continue. After that, restart your computer and reinstall the program using this link: http://www.nch.com.au/components/wpsetup.exe Once done, restart your system one more time. You will need to re-register the program using our current registration code. Regards.

Hello, if you are using ASIO hardware then you can check the Enable monitoring for ASIO devices box which will allow you to hear what you are recording through your headphones. However, a better approach to monitoring your recording is to use your hardware directly. Most external soundcards will allow you to directly monitor your input via a headphone output. This option will provide you with the best performance and zero latency." Regards.

Hello, In attempt to fix this issue, please try the steps below: Uninstall Crescendo, then delete 3 folders named "Crescendo" and 1 named "Components" from these locations: **C:\Users\<username>\AppData\Roaming\NCH Software\\Crescendo **C:\Program Files (x86)\NCH Software\Crescendo\ **C:\Program Files (x86)\NCH Software\Components **C:\ProgramData\NCH Software\Crescendo\ **If you can't find any of the folders, just continue. After that, restart your computer and reinstall the program using this link: http://www.nch.com.au/components/crescendosetup.exe Once done, restart your system one more time and try to load the MIDI file again. Regards.

Hello, Please be informed that MixPad cannot be used to transpose a song. In this case, I can recommend you to use Crescendo: http://www.nch.com.au/notation/index.html The Transpose feature in Crescendo allows you to change all the notes in your piece by a number of semitones. To do this, open the Transpose dialog from the Score menu, or from the Score toolbar tab. The Transpose dialog allows you to choose the number of semitones to transpose up or down. Transposing by 12 semitones will transpose your piece up by an octave, leaving it in the same key. Transposing by -4 semitones will transpose your piece down by a major third, and so on. Note that the range of semitones allowed by the Transpose dialog is determined by the range of note values in your piece. This is done to prevent you from accidentally transposing too far above or below the staff. If this prevents you from transposing far enough, try changing the clef first. For example, if you can't transpose your piece low enough while using the treble clef, change to the bass clef and try again. Regards.

Hello, Please be informed that if the Effects option is grayed out it is because you have either not selected any clips of that you have selected more than one. You need to be aware that the speed of the clips needs to be changed one by one, you cannot apply the Speed effect to the entire slideshow. NCH Software formally takes suggestions or feedback about our products through the form at http://www.nch.com.au/suggestions/ Regards.

Hello, Please be informed that the Search function (Ctrl + F or Keyword) searches Date, Invoice and Customer fields. NCH Software formally takes suggestions or feedback about our products through the form at http://www.nch.com.au/suggestions/ Regards.

Hello, Have you tried to play those files using a different media player to see if they work? Does it happen if you convert from or to other formats? I can recommend you to access the output formats Options > Encoder tab > Restore Defaults > OK and try again. In case the issue persists, you may try to reinstall the problem to see if it makes any difference. Regards.

Hello, Before converting the files to .mp3 I can recommend you to open the Output format Options > Encoder tab > click on Restore Defaults > OK to save the changes. If the issue persists, you may try to reinstall the program using this link http://www.nch.com.au/components/switchsetup.exe Regards.

Hello, Could you confirm if this occurs when using a different media player? Does it change the original file information in the file itself or just in iTunes? I just tested it and did exactly what you do with no issues. It did not change the file info. Regards.

Hello, You may try to adjust your Debut settings to match the following: 1-Select .avi from the Record Screen as: drop-down under the preview screen 2-Click the Encoder Options.... button 3-In the AVI Encoding Settings window, change your settings to the following: *Video Compressor: H264 (Native) -CompressionSettings... *Set the Quality (Rate factor): to 10.0(High quality) *Sound Compressor: MP3(Native) *Sound Format: 44100Hz,320kbps, Stereo 4-Click the OK button to save your settings Regards.

Hello, You already have the terminal, so what you need to do is to setup the lines. From IVM go to > Web Control panel > Telephony lines > Add New VoIP Line or Add New Hardware Line (it will depend on what you have). You can click on the following link to purchase the license you require depending on your needs: https://secure.nch.com.au/cgi-bin/register.exe?software=ivm Regards.

Hello, Does it happen with any files you try to transfer? What type of files are you using? Are they large files? When using Fling, do you have other programs open? Regards.