Jump to content

NCH Technical Support

General Info on how to contact NCH Techincal Support. This is not a Forum but a general posting.

***FOR INFORMATION ONLY - POSTING HAS BEEN DISABLED IN THIS TOPIC***

For a technical support contract go to http://www.nch.com.au/support/purchase.html and purchase technical support to get your email in a priority queue. Important things to note are be sure to use the same email you purchased support with when contacting NCH or your email will not get priority. Also do not change the Subject line or this will interfere with our tagging and also put your ticket in the low priority queue. Always start a new ticket by going through the form on the product page. Emailing the support address directly will also put your email ticket in the low priority queue.

For non-contract, low priority support questions:

1. Find your product on www.nch.com.au
2. Click on Technical Support on the right-hand side of the product page you are viewing.
3. Read through the common issues found under the Technical Support Link. Many questions are answered in those links.
4. The last resort/link... Click on the link that says "None of the above answers my question. Contact Technical Support."

Your email will then be sorted into the NCH Technical Support ticketing system and will be answered in turn after support contract tickets.

111 topics in this forum

  1. Steps To Contact NCH

    By Guest nchcc,
    • 0 replies
    • 17.8k views

  2. Change Account Name or Delete Account to Start New Account with New Name?

    By incortasia,
    • 0 replies
    • 14 views

  3. Change Account Name or

    By incortasia,
    • 0 replies
    • 5 views

  4. Paint by numbers: edit the template for painting

    By Anya,
    • 1 reply
    • 40 views

  5. I can not login from web panel

    By Maruf93,
    • 1 reply
    • 63 views

  6. isolating sound channels in expresscribe

    By linda wilde,
    • 1 reply
    • 171 views

  7. Copper Point of Sale

    By KIMO777,
    • 1 reply
    • 133 views

  8. Internet Access

    By G Enterprises,
    • 0 replies
    • 89 views

  9. Monterey OS

    By laddadoane,
    • 1 reply
    • 180 views

  10. File Association Change

    By Mihaljcic,
    • 1 reply
    • 114 views

  11. Noise interference

    By Crystal T,
    • 0 replies
    • 165 views

  12. How to change transparency / opacity / color of background above and below video?

    By saiq,
    • 0 replies
    • 173 views

  13. Hi I'm new I don't even know where to post

    By Levi,
    • 0 replies
    • 170 views

  14. Window Selections recording

    By Pbtechdata,
    • 1 reply
    • 153 views

  15. I bought Videopad Video editor last year and I just updated it and now my Registration code is gone

    By Callj11,   
    • 1 reply
    • 182 views

  16. General Ledger

    By Clear Cloud,
    • 6 replies
    • 305 views

  17. NCH website whether suggestions, bugs, ordering, product updates needs to be updated or revamped!

    By DrGLBuchanan,   
    • 1 reply
    • 135 views

  18. Problem with the link to buy the software on the NCH site

    By Vinser,
    • 2 replies
    • 182 views

  19. Bil Of Material in Inventoria

    By duanzin,
    • 1 reply
    • 144 views

  20. Photo Search

    By E.N.,
    • 0 replies
    • 126 views

  21. What does "non-commercial, home use only mean?"

    By Jessie-Jess,
    • 23 replies
    • 15.1k views

  22. NCH MENUE

    By Torrey,
    • 1 reply
    • 162 views

  23. VideoPad

    By skate2k5@gmail.com,
    • 0 replies
    • 133 views

  24. audio bug?

    By ezequiel00,   
    • 0 replies
    • 182 views

  25. STAGE PASSWORD IN INVENTORIA

    By Tafadzwa Gwarada,   
    • 1 reply
    • 174 views
×
×
  • Create New...