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Posts posted by elk

  1. The program can record audio from your speakers and/or mic, but if you record from both sources simultaneously, they will not be in separate audio tracks, they will be mixed in one single track. NCH Software formally takes suggestions or feedback about products through the form at http://www.nch.com.au/suggestions/

  2. You can follow these steps:

    Click the Options button on the toolbar
    Go to the Cameras tab
    Select a camera from the list
    Click the Properties button
    Click the Motion Settings button
    Select the Motion detection enabled checkbox
    Use the slider to determine the Motion detection sensitivity
    *When this option is selected video will only be recorded when motion is detected.

    With regard to your other question, the program does not offer options to run always on top. NCH Software formally takes suggestions or feedback about our products through the form at http://www.nch.com.au/suggestions/

  3. In attempt to fix this issue, please try the steps below:

    Uninstall SoundTap, then delete 3 folders named "SoundTap" and 1 named "Components" from these locations:
    **C:\Users\<username>\AppData\Roaming\NCH Software\SoundTap\
    **C:\Program Files (x86)\NCH Software\SoundTap\
    **C:\Program Files (x86)\NCH Software\Components
    **C:\ProgramData\NCH Software\SoundTap\
    **If you can't find any of the folders, just continue. 

    After that, restart your computer and reinstall the program using this link: https://www.nch.com.au/soundtap/stsetup.exe

    Once done, restart your system one more time and open SoundTap.

    Click Options > under Devices section, make sure you have selected the correct input device > click OK to save the changes.

    Try to record and confirm if it works now.


  4. The stop button and the bookmarks feature work the way you have experienced, there is no way to modify that. NCH Software formally takes suggestions or feedback about products through the form at http://www.nch.com.au/suggestions/

    In regard to the crossfade tool, when you apply crossfade, if you are not satisfied with the result, you can use the key points that will show up in the waveform to adjust it as you need. You just have to click the key point and drag it up or down to change the volume levels.

  5. Are you using WavePad on a computer or a mobile device? When you playback the file, do you do it on WavePad or a different player? Note that NCH products are not fully compatible with Bluetooth so I recommend you to listen to the file using a non Bluetooth device to see if the issue persists. You may want to reinstall the program and try to save it again. You may also try to save it using different formats to see if it makes a difference

  6. I think you are not asking something related to a payment made using Express Accounts but a payment for a software you purchased from NCH Software. If that is the case, it sounds like you paid for a quarterly plan which is billed every three months unless cancelled. If you want to cancel the subscription plan, you need to do it through PayPal.

  7. Yes, it can but that may depend on the device you are using to record. Some devices will list which channels they have available. If you choose to record in stereo, then WavePad will use more than one of these channels, but you only need to select one. Note that when you record in stereo from a device that only supports mono (such as most microphones), then the left and right channels will be identical copies of the mono recording.

  8. The software does not upgrade automatically, the user has to accept the upgrade. Usually, when it detects there are new versions available, you may get messages asking you to upgrade, if you accept, it will install it, so in case you get the message, you need to decline to avoid that problem. In any case, I do not know what is the exact version that is compatible with your license but you can check out this link to find it: http://www.oldversiondownload.com/

    If you cannot find the correct version, you will have to contact the support team: https://www.nch.com.au/support/index.html

    In case you want to upgrade, NCH offers a license upgrade discount by entering your current registration code at http://www.nch.com.au/upgrade/

  9. Make sure you select the correct device to record: click Options > Preview Audio tab > under Preview Recording Device drop down menu > select the device you want to use to record > click OK. 

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