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elk

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Posts posted by elk

  1. Sync device option, this feature will allow you to build a database using Dropbox which you can use to synchronize devices with that database for you to have access anywhere. To set this option you would first need to do it from the computer you will use to create the master database, so if you are going to build the database from your PC you should start the process from the PC. To set this option you may open Express Invoice and go to Options > Sync Device > Sync this device with other devices running Express Invoice > select Dropbox and click on Connect. Enter your Dropbox credentials and wait until the synchronization completes. Once you have the PC synchronized you can follow the same procedure from the other devices you wish to connect and each device should be assigned a letter, so the first device (PC) should be Letter A, second device letter B and so on.

  2. I replied to your previous message, but as I mentioned, the program does not have any option to convert your files automatically and based on what you described, the problems does not seem to be associated with Prism. The format your files were converted to is not supported by Prism

  3. Prism cannot convert files automatically and also, it cannot convert to NTC format, since it is not a supported format: https://www.nchsoftware.com/prism/kb/1217.html

    So I do not think Prism caused that problem. That format is associated with Nikon Capture. I would recommend you to check if you have that Nikon software installed on your machine and try to uninstall it to see if it makes a difference.

    NCH Software formally takes suggestions or feedback about products through the form at http://www.nch.com.au/suggestions/

  4. Could you please elaborate? When you said you cannot access your institution, do you mean it is not in the list or that you are getting any error message or problem when trying to connect? You may want to reinstall the program using this link: https://www.nchsoftware.com/personalfinance/mlsetup.exe

    Before reinstalling the program, I recommend you to create a backup data file to avoid losing your information during the process.

    Note that MoneyLine can be used to retrieve transaction and balance data from your financial institution if they support OFX connections. Contact your bank and ask if they allow connections to their OFX server, or if you are only allowed to download OFX files through their website. If downloading through their site is your only option, you can import transactions from the File menu by selecting Import from OFX/QFX File. If you are able to connect to their OFX server, you will need to gather the following information to connect.

    Financial Institution: Select the name of the financial institution with which the account should be associated. Alternatively, new financial institution information may be entered by using the Add new financial institution selection.
    Routing Number: Enter the routing number (or sort code, transit number, or BSB number) for your financial institution.
    Account Number: Enter the account number issued by the financial institution holding the account.
    User ID: Enter the user ID issued by the financial institution for accessing the account.
    Password: Enter the password associated with the above user ID.

  5. What format are you using to record? I would recommend you to use the Fast Capture mode to record your game. In case you still have issues, 

    In attempt to fix this issue, please try the steps below:

    Uninstall Debut, then delete 3 folders named "Debut" and 1 named "Components" from these locations:
    **C:\Users\<username>\AppData\Roaming\NCH Software\Debut\
    **C:\Program Files (x86)\NCH Software\Debut\
    **C:\Program Files (x86)\NCH Software\Components
    **C:\ProgramData\NCH Software\Debut\
    **If you can't find any of the folders, just continue. 

    After that, restart your computer and reinstall the program using this link: https://www.nchsoftware.com/capture/debutpsetup.exe

    Once done, restart your system one more time and try again.

  6. Did you test it using a different output format to see if it works? Make sure you have not set a black & white filter. After you select the Recording source and click next in the New Recording Wizard, you will see the  Restoration Tools and Effects window, from there, you need to confirm that you have set "None" for Filters and also, I would recommend you to click the Restore Default button

  7. If you do not want to apply an effect to a particular track, you can block it before applying the effect. To do that, click the track you want to block to high light it and then, hit Ctrl + K, or click the lock icon at the top of the track.

  8. In attempt to fix this issue, please try the steps below:

    Uninstall PhotoPad, then delete 3 folders named "PhotoPad" and 1 named "Components" from these locations:
    **C:\Users\<username>\AppData\Roaming\NCH Software\PhotoPad\
    **C:\Program Files (x86)\NCH Software\PhotoPad\
    **C:\Program Files (x86)\NCH Software\Components
    **C:\ProgramData\NCH Software\PhotoPad\
    **If you can't find any of the folders, just continue. 

    After that, restart your computer and reinstall the program. You may need to install the version that works with your license. Old versions can be found here: http://www.oldversiondownload.com/

    Once done, restart your system one more time.

    Please be informed that phone support is available for Platinum users, you can find out more about Technical Support Packages here: https://secure.nch.com.au/support/purchase.html

  9. In attempt to fix this issue, please try the steps below:

    Uninstall PhotoStage, then delete 3 folders named "PhotoStage" and 1 named "Components" from these locations:
    **C:\Users\<username>\AppData\Roaming\NCH Software\PhotoStage\
    **C:\Program Files (x86)\NCH Software\PhotoStage\
    **C:\Program Files (x86)\NCH Software\Components
    **C:\ProgramData\NCH Software\PhotoStage\
    **If you can't find any of the folders, just continue. 

    After that, restart your computer and reinstall the program using this link: https://www.nchsoftware.com/slideshow/pstagesetup.exe

    Once done, restart your system one more time and try to add the audio files again.

  10. Spacing cannot be modified in the program, it does not offer any option to do it. I do not know how it looks on your machine but it looks normal for me when I use different font sizes. It would be a good idea to submit a support ticket https://www.nch.com.au/support/index.html and provide some screenshots so the technicians can check and see if there may be a problem. The version I provided was released yesterday, so if may have fixed known issues, if the one you are reporting is one of them. I would suggest to try this: type the first line using any font size you prefer, but before hitting Enter to go to the next line, change the font size and then, hit Enter. That may help to modify the spacing

  11. In attempt to fix this issue, please try the steps below:

    Uninstall Photostage, then delete 3 folders named "Photostage" and 1 named "Components" from these locations:
    **C:\Users\<username>\AppData\Roaming\NCH Software\Photostage\
    **C:\Program Files (x86)\NCH Software\Photostage\
    **C:\Program Files (x86)\NCH Software\Components
    **C:\ProgramData\NCH Software\Photostage\
    **If you can't find any of the folders, just continue. 

    After that, restart your computer and reinstall the program using this link: https://www.nchsoftware.com/slideshow/pstagesetup.exe

    Once done, restart your system one more time and try again.

  12. If you purchased the Silver support plan, you can submit a support ticket here to get prioritized email support: https://www.nch.com.au/support/index.html

    If you paid for the Platinum plan, you should have received an email with the contact phone numbers and the password to access.

    Sadly, the program does not include those violin notations. NCH Software formally takes suggestions or feedback about products through the form at http://www.nch.com.au/suggestions/

  13. In attempt to fix this issue, you can try the steps below:

    Uninstall Voxal, then delete 3 folders named "Voxal" and 1 named "Components" from these locations:
    **C:\Users\<username>\AppData\Roaming\NCH Software\Voxal\
    **C:\Program Files (x86)\NCH Software\Voxal\
    **C:\Program Files (x86)\NCH Software\Components
    **C:\ProgramData\NCH Software\Voxal\
    **If you can't find any of the folders, just continue. 

    After that, restart your computer and confirm if it works fine now.

     

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