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elk

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Posts posted by elk

  1. What format are you using to record? I would recommend you to use the Fast Capture mode to record your game. In case you still have issues, 

    In attempt to fix this issue, please try the steps below:

    Uninstall Debut, then delete 3 folders named "Debut" and 1 named "Components" from these locations:
    **C:\Users\<username>\AppData\Roaming\NCH Software\Debut\
    **C:\Program Files (x86)\NCH Software\Debut\
    **C:\Program Files (x86)\NCH Software\Components
    **C:\ProgramData\NCH Software\Debut\
    **If you can't find any of the folders, just continue. 

    After that, restart your computer and reinstall the program using this link: https://www.nchsoftware.com/capture/debutpsetup.exe

    Once done, restart your system one more time and try again.

  2. Did you test it using a different output format to see if it works? Make sure you have not set a black & white filter. After you select the Recording source and click next in the New Recording Wizard, you will see the  Restoration Tools and Effects window, from there, you need to confirm that you have set "None" for Filters and also, I would recommend you to click the Restore Default button

  3. If you do not want to apply an effect to a particular track, you can block it before applying the effect. To do that, click the track you want to block to high light it and then, hit Ctrl + K, or click the lock icon at the top of the track.

  4. In attempt to fix this issue, please try the steps below:

    Uninstall PhotoPad, then delete 3 folders named "PhotoPad" and 1 named "Components" from these locations:
    **C:\Users\<username>\AppData\Roaming\NCH Software\PhotoPad\
    **C:\Program Files (x86)\NCH Software\PhotoPad\
    **C:\Program Files (x86)\NCH Software\Components
    **C:\ProgramData\NCH Software\PhotoPad\
    **If you can't find any of the folders, just continue. 

    After that, restart your computer and reinstall the program. You may need to install the version that works with your license. Old versions can be found here: http://www.oldversiondownload.com/

    Once done, restart your system one more time.

    Please be informed that phone support is available for Platinum users, you can find out more about Technical Support Packages here: https://secure.nch.com.au/support/purchase.html

  5. In attempt to fix this issue, please try the steps below:

    Uninstall PhotoStage, then delete 3 folders named "PhotoStage" and 1 named "Components" from these locations:
    **C:\Users\<username>\AppData\Roaming\NCH Software\PhotoStage\
    **C:\Program Files (x86)\NCH Software\PhotoStage\
    **C:\Program Files (x86)\NCH Software\Components
    **C:\ProgramData\NCH Software\PhotoStage\
    **If you can't find any of the folders, just continue. 

    After that, restart your computer and reinstall the program using this link: https://www.nchsoftware.com/slideshow/pstagesetup.exe

    Once done, restart your system one more time and try to add the audio files again.

  6. Spacing cannot be modified in the program, it does not offer any option to do it. I do not know how it looks on your machine but it looks normal for me when I use different font sizes. It would be a good idea to submit a support ticket https://www.nch.com.au/support/index.html and provide some screenshots so the technicians can check and see if there may be a problem. The version I provided was released yesterday, so if may have fixed known issues, if the one you are reporting is one of them. I would suggest to try this: type the first line using any font size you prefer, but before hitting Enter to go to the next line, change the font size and then, hit Enter. That may help to modify the spacing

  7. In attempt to fix this issue, please try the steps below:

    Uninstall Photostage, then delete 3 folders named "Photostage" and 1 named "Components" from these locations:
    **C:\Users\<username>\AppData\Roaming\NCH Software\Photostage\
    **C:\Program Files (x86)\NCH Software\Photostage\
    **C:\Program Files (x86)\NCH Software\Components
    **C:\ProgramData\NCH Software\Photostage\
    **If you can't find any of the folders, just continue. 

    After that, restart your computer and reinstall the program using this link: https://www.nchsoftware.com/slideshow/pstagesetup.exe

    Once done, restart your system one more time and try again.

  8. If you purchased the Silver support plan, you can submit a support ticket here to get prioritized email support: https://www.nch.com.au/support/index.html

    If you paid for the Platinum plan, you should have received an email with the contact phone numbers and the password to access.

    Sadly, the program does not include those violin notations. NCH Software formally takes suggestions or feedback about products through the form at http://www.nch.com.au/suggestions/

  9. In attempt to fix this issue, you can try the steps below:

    Uninstall Voxal, then delete 3 folders named "Voxal" and 1 named "Components" from these locations:
    **C:\Users\<username>\AppData\Roaming\NCH Software\Voxal\
    **C:\Program Files (x86)\NCH Software\Voxal\
    **C:\Program Files (x86)\NCH Software\Components
    **C:\ProgramData\NCH Software\Voxal\
    **If you can't find any of the folders, just continue. 

    After that, restart your computer and confirm if it works fine now.

     

  10. In attempt to fix this issue, please try the steps below:

    Uninstall Debut, then delete 3 folders named "Debut" and 1 named "Components" from these locations:
    **C:\Users\<username>\AppData\Roaming\NCH Software\Debut\
    **C:\Program Files (x86)\NCH Software\Debut\
    **C:\Program Files (x86)\NCH Software\Components
    **C:\ProgramData\NCH Software\Debut\
    **If you can't find any of the folders, just continue. 

    After that, restart your computer and reinstall the program using this link: https://www.nchsoftware.com/capture/debutpsetup.exe

    Once done, restart your system one more time and register the program.

    Then, go to Audio Options > check Speakers > from the dropdown menu select MMDevice > OK. In case you still have issues, please submit a support ticket using this link: https://www.nch.com.au/support/index.html

  11. Sadly, those titles cannot be renamed. You may want to know that Express Invoice can be installed (for Windows) in the following languages: German, English, Spanish, French, Italian, Japanese, and Portuguese. You did not mention the language but perhaps, one of them works for you. Note that you can have only one version of Invoice installed on your computer. 

  12. You can change your password by opening the Security tab of the Options window, and clicking the Change Your Password button. If you forgot your password and you are trying to access the program, you can use the Recovery email Address option (in case you set a recovery email address), otherwise, it will not be possible to retrieve the password and you will have to uninstall and reinstall the program but all your data will be lost

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