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Damian Lettie

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Everything posted by Damian Lettie

  1. Web Dictate might suit your needs better than Express Dictate. You could buy a Web Dictate site licence and use it to control which users have access and when, and any user would be able to dictate from any machine. You can download a demo version from the Web Dictate home page.
  2. Are you able to playback the audio using the keyboard short-cuts or on-screen buttons?
  3. Thanks for the detailed explanation. We will try to reproduce the problem here. It might also be worthwhile reporting this through the official bug reporting tool (Help -> "Send Bug Report").
  4. Are you running Express Delegate v4.02? Are the Scribe users connecting via LAN or internet? Of a dictation that fails, do you know the duration / number of channels / bit rate? Do you know how many seconds between clicking Sync and and the error?
  5. In Express Scribe, select Help -> "Technical Support Page". Scroll right down to the bottom and you'll find a link labelled "None of the above answers my question. Contact Technical Support...".
  6. Are you trying to forward by email? Are you running anti-virus software? Some anti-virus programs append some text (like "Outgoing message verified virus free") to the bottom of emails, and this extra text can corrupt emails which have attachments. You don't have to disable the anti-virus program - just try disabling the option for appending that text. Express Scribe has no paid version.
  7. You may be confusing two different applications: Express Dictate and Web Dictate. A single user licence for either product is the same price, which is why they're grouped together on the purchase page, but the two application work differently. Express Dictate is an stand-alone application that you would need to install and licence separately for each user / machine. Web Dictate, on the other hand, is installed once on the server, and each user can then use it from any client machine without installing anything, just by accessing the server from a web browser. The number of users who can log in to a Web Dictate server depends on what licence(s) have been purchased. You can either purchase a single user licence for each user, or a site licence that allows unlimited users. If you're running Web Dictate with a site licence then you would be able to block someone's access to the server when they're contract was terminated, by deleting their user account.
  8. The main Express Scribe application is compatible with Windows Vista. Problems with Scribe on Vista usually stem from third-party audio codecs and / or hardware drivers. But you'll have to give a lot more information about your problem if you want any more help tracking it down.
  9. Speech to text conversion is done when the audio is loaded into Scribe, not when you play it. Also, it takes a while, especially for long audio. So the steps are: Enable speech recognition Load a new audio file Wait The text will appear in the Notes, prepended with "-- Speech to Text".
  10. I think you've treated one of the symptoms of the problem, rather than the problem itself. It's normal for Scribe to create multiple directories. eg. (on Windows XP): C:\Documents and Settings\All Users\Application Data\NCH Swift Sound\Scribe C:\Documents and Settings\UserName\Application Data\NCH Swift Sound\Scribe C:\Program Files\NCH Swift Sound\Scribe Please don't manually delete any of these directories. If the original problem was with registry permissions then you'll have many other problems besides the zombie welcome message. (eg. Not being able to save file association changes, or incoming source property changes, etc.) Did you try the window size test in my post above?
  11. I can reproduce this problem by denying myself write access to the Express Scribe registry key hierarchy. Are you using a company PC? Even though you're using an admin account, the hardware people may have restricted your access to the registry. You can test if you have write access to Scribe's registry keys by resizing the Scribe main window (not Scribe Mini), quitting the application, and relaunching it. The main window should restore to the same size as when you quit. If the size is reset to the default then you don't have write permission.
  12. Express Dictate and MSRS have an Express Delegate send method which uploads recordings directly to the Delegate server. If you'd like a similar feature in Dial Dictate, please use the Dial Dictate "Help" -> "Send Improvement Suggestion or Feedback" menu item to suggest it to the developers. In the meantime, you can use the Delegate web interface to manually upload Dial Dictate recordings from any computer to a Delegate server.
  13. What operating system are you using? Does your OS user account have admin privileges? What version of Express Scribe are you running? Have you tried completely uninstalling and reinstalling Scribe?
  14. I have just sent an email with further instructions.
  15. Express Delegate can't currently load dictations directly from FTP, and DialDictate isn't currently able to send dictations directly to Express Delegate. Until one of these two features are implemented I can't think of a way to automate this.
  16. The record button should light up yellow, rather than red, to indicate voice activation stand-by. When you start speaking, the recording button should change to red, to indicate that recording has actually started. If you don't see yellow before you start speaking then you probably have to increase the activation level.
  17. You're trying to load a DCT file? There's no standalone utility for repairing a bad DCT file. There are several NCH applications that can load DCT files (Express Scribe, Express Dictate, WavePad, etc.), but if the file really is truncated or corrupt then I imagine you'd have similar problems in all of them.
  18. It's currently not possible to see the duration of the audio or extract the audio if the dictation is encrypted. I'll add a suggestion to the developers for a way to supply the decryption key, for consideration in the next release.
  19. Please describe the problem in detail. eg. What format is the audio in, how are you loading it into Scribe, etc.
  20. Assuming you're running a fairly recent version of Scribe, then yes, the pedal settings are stored per Windows user account.
  21. Have you tried Express Delegate? You could use it to setup rules to automatically assign dictations to any number of typists based on criteria like priority. Do you have the same problem with the new Scribe v4.31? What version of Windows is she running?
  22. Changes in Express Scribe v 4.31 for Windows: Added: M4A file format support. Fixed: FLAC files weren't loading. Fixed: Dragging-and-dropping a CDA file into the main window now loads the correct track. (Previously always loaded track 1). Fixed: "You have X new dictations" notification message was showing the incorrect number of dictations. Fixed: Low disk space popup now only appears once. (Warning icon now appears in the status bar until the problem is rectified). Fixed: Status files on FTP servers are now updated immediately after Done / Dispatch, instead of waiting for the next Sync. Fixed: Special audio processes and speech-to-text were not being run on dictations downloaded from Express Delegate servers. Fixed: Numerical inputs on "Playback" and "Disk Usage" pages of Options no longer accept non-numeric input. Fixed: Remove button on the Incoming tab of the Options dialog can now delete more than one incoming source at once. Changed: New application icon.
  23. Changes in Express Dictate v 5.09 for Windows: Fixed: No longer crash when generating a dictation report when the previous report file is open in another application. Fixed: "Mirror all sent dictations to this folder" option wasn't working for Express Delegate recipients. Fixed: Sample rate used for new recordings is no longer affected by changes made to audio codec settings in recipient properties. Fixed: Less degradation of audio quality when sending to an Express Delegate server. (Requires Express Delegate v4.02 or later for best results.) Fixed: Better validation of numerical inputs in "Restrict number of characters" of data validation dialog. Fixed: Notes were not cleared when a dictation was sent. Fixed: Cosmetic issues when running on Windows 98. Changed: No longer attempt to load or play files with more than two audio channels. Changed: Audio codec options UI is now disabled for recipients using Express Delegate send method.
  24. Changes in Express Delegate v 4.02 for Windows: Added: Audio sample rate is now displayed on the dictation properties page. (For recordings uploaded to Delegate v4.02 or later with DB schema >= v2.) Added: "MSRS Conference and Court Recording System" is now listed in the help as a compatible client program. Fixed: Recordings uploaded from client programs are now stored quicker, so client programs no longer time-out when uploading large recordings. Fixed: Improved audio quality of recordings. (Clients: For best results, use Express Dictate v5.09 or later, and / or MSRS v4.07 or later.) Changed: Secure web port now disabled by default for new installs.
  25. Is your secretary using Load or Sync? If she's using Load, then Scribe should remember the most-recently-used folder. If she's using Sync, then the source folder is set in Options -> Incoming -> Properties -> "Source folder", with the "Receive method" set to "File Copy".
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