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mpappert

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About mpappert

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  1. It's a SpeechMike Pro BC (with Barcode Reader) - Model LFH5284/00.
  2. We recently upgraded (last week) to 5.23 since we got new systems with Windows 7 64-bit (Business Edition) installed. Since then, we've been trying to get the speechmikes to be recognized by Express Dictate but seems nothing we do works. We've tried the current version and the shipped version of the speechmike drivers and nothing. The speechmike works in all other applications just not ED. It would seem that 5.23 is bugged? Also, I noticed that the release notes state 5.25 is the current version yet we can only download 5.23 (not that there is a fix showing for this in the version logs bu
  3. Is there a way to use eTools to extract encrypted dictations (so that the length of the wave file can be determined)? Or can this be added to the eTools XML file that it produces? Thanks, M.
  4. Can someone from NCH reply to this please? I don't really want to "test" this now as we went live with one client on the new system and I don't really want to take a chance at losing anything. Thanks, M.
  5. oK, so thinking outside the box ... one undocumented feature we've encountered (hopefully it is not a bug) is when a transcriptionist deletes a dictation the next time they "sync" it appears again. It stays in the queue until it's dispatched. So ... using this logic, could we create an email address (instead of a typing pool) and register every transcriptionist with that email address and they will get a copy of the dictations whenever they sync? Theoretically, it should behave that way given what I've seen with a single client setup. Can you confirm whether this work-around could indee
  6. Thanks for the reply. So, as an interim solution until an official supported method is released, would it be possible to implement the forwarding feature (which gets disabled when using Delegate) or an option to "return to queue" so another transcriptionist can download the case?
  7. Also, this option is required as there is no "reject" option - i.e. if a transcriptionist downloads a case that s/he cannot type (language restrictions to use the same example as above) they cannot "return to queue" ... the only option that exists is one to dispatch it back which will mark it as completed. It would be nice to see a "return to queue" in Express Scribe but also, when editing the transcription in Express Delegate there should be a way to "unassign" the dictation and return it to the pool again. M.
  8. I've seen mention of Express Delegate v4.01 - if you are looking for people to test the new version, I would like to happily volunteer ... =) M.
  9. I am just about to do a similar test (with Typing Pools) and am hoping that EVERYONE assigned to a typing pool will receive copies of the dictation file. Here is my reasoning as to why this should exist (or at least as an "option" at the bottom of creating a pool - like a checkbox that reads "send to all typists" or something of the sort). We have doctors that dictate in two languages (English and French) - we have transcriptionists for both languages. So, the transcriptionists download the cases and as they get to each one and start listening if it's their language they type it and send
  10. Have you tried downloading the latest version (v4.28) to see if the problem has been fixed? M.
  11. Thanks for the fast responses! I've been playing with the system a little bit more this morning (and plan on it for a couple more hours as I want to rollover to this new setup as quickly as possible for all the great new features) ... Here are a few more things I've come across ... When a dictation is downloaded from Express Delegate into Express Scribe (ES) there is a dispatch issue. If you don't type anything (no notes, no word document) and click the dispatch button - then you get the dispatch to delegate window. If you link a word document to the dictation (which is how our work is
  12. Hi, I'm trying to make our workflow a little more simplified (especially now with the new version of Express Delegate). Is it possible to link in some of the dictation information into Word using fields? For example, instead of the transcriptionists having to type in the dictator's name in a field, can this be populated automatically somehow? And if so, where do I find a list of these fields? I have looked in the help files and found nothing - so maybe this is a feature request =) LOL EDIT -- Is there a way to upload the transcribed document to the new Express Delegate via a "Send
  13. Let me preface my post with how awesome this new version of Express Delegate looks! I have a few questions as I can't seem to find the information in the help files or by poking around in the configurations of the application and clients. Where does one set the "deadline"? I want all new incoming dictations to be flagged with a default deadline based on certain criteria. As an example, Client A has a paid turn-around time of 24h with "High" priority dictations receiving a 12h turn-around time. Client B has a paid turn-around time of 48h with "High" priority cases having a 12h turn-arou
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