pythonpoole

You need to set-up a dial plan that will route calls internally or externally based on the number that was dialed. As it stands now, when you try and dial extension 105 it is actually telling your VoIP provider that you want to make an outbound call to the number 105. Your VoIP provider then tells Axon that 105 is not a valid external phone number and hence your call does not go through. What you want to do is to set-up a dial plan and have for example all calls starting with 9 are directed to the external VoIP line, and all other calls (default / if no rule applies) are directed to internal extensions. Once you have set-up a dial plan to that effect, it will help Axon determine how you want calls to be routed based on the number plan / the way the number is dialed.

I suggest you try and download and install the latest drivers for the modem from the manufacturer's website and see if you continue to have the same problem. Here is the list of voice modems NCH recommends: http://nch.com.au/kb/10063.html Note that before purchasing a modem for use with IVM it must be TAPI compliant and have "Voice" functionality.

Well some VoIP services do not provide a call transfer service or atleast do not provide a way for IVM to initiate and handle the transfer properly. As for analogue devices, you will need to adjust the transfer/hook flash code depending on the telephone service you are using. The default !, is likely to only be suitable for transferring calls on some PBX systems, and is unlikely to be successful with your standard telecom provider.

Please provide more information about what hardware and/or VoIP service you are using with IVM. When using analogue telephony interfaces, the quality of the call is highly dependent on the voice modem or telephony board you have purchased. The quality can range considerably depending on the brand and overall build quality. For voice modems, some have been known to produce unacceptable quality like you descibe while others have been known to produce the high quality call you might expect from picking up your traditional wireline telephone. Telephony boards typically provide much higher quality calls to IVM, and they are trusted for use in professional environments. If you want to still interface your analogue line with IVM, I suggest you look into purchasing a higher quality voice modem (approximately $35 - $50) or a professional telephony board (often in excess of $200 however). If you are using VoIP lines with IVM, quality may be reduced due to several factors including: - The speed/bandwidth of the connection - Whether the router on your network provides Quality of Service (QoS) features to prioritize VoIP communications over other "less important" network traffic - The distance between you and the VoIP provider's server - The codec that is being used / the quality level that has been set in IVM (contrary to what you may believe, the quality setting should be set to 'low' to improve call quality in environments where there is a low bandwidth/slower internet connection available. The high quality setting is only effective if the internet connection is able to handle streaming of excessively large data packets without disruption - Whether the firewall has been set-up to forward the required VoIP ports and allow for a free flow of VoIP packets through the router (not forwarding the ports will cause delays, break-ups in sound, and possible total loss of communication and more factors

Are you sure you have correctly forwarded the necessary ports on your router? If Axon cannot automatically detect your IP it indicates there is a serious problem in terms of inbound/outbound data transmission on the VoIP ports and could likely cause such problems as you are having.

According to NCH (as seen here http://nch.com.au/phone/sipinfo/callcentric.html) Callcentric.com is not compatible with call transfers.

Unfortunately, I do not believe there is a way to disable registration with the line. Although it is a feature request that keeps popping up, and I think it will probably turn up sooner or later, probably in the next version.

I have heard good reviews about the MobiGater SIP ( http://www.mobigater.com/index.php?p=2&s=3 ) But I have never personally tried it nor have I tested for compatibility with NCH products. Sorry I couldn't be of more help.

Is this a new problem (as in it worked before and not now)? The major issue seems to be Axon cannot detect your Public IP and instead is using your private LAN IP (10.1.1.5). This is likely to cause some problems, so please go into Axon's network settings and either enable STUN servers, or specify your public IP address in the appropriate fields. If you are still encountering problems, come back here. The other problem is that for some reason it seems the group 701 doesn't have any active extensions. Is it possible none of the extensions in group 701 are actually registered properly with Axon?

I have never encountered or heard of this problem before. Perhaps NCH can shed some light on this. I am unsure what to suggest except what you already plan on doing (looking for new modem drivers). If your modem came with any diagnostic test programs I suggest you run them now. It sounds like the modem may be faulty, or at least the driver may be.

It really sounds like a driver issue to me, but unfortunately I can't suggest much. In some cases though it is effective to downgrade to old drivers that are not in use anymore because occasionally those drivers are the only ones that are still compatible with software like IVM.

Please double check to make sure the line settings are still there in Express Talk (even if you did not change them, it has been known that sometimes the settings are not saved). If the settings are there, are you sure they are correct. If Express Talk is reporting a "Server is not replying" error, then it indicates to me either the VoIP settings are not correct, are no longer valid, or the VoIP service is experiencing technical difficulties.. OR something has changed with your connection to the internet and Express Talk is unable to properly communicate with the VoIP service. It is highly unlikely registering the product has caused this problem. If anything the fact it stopped working is a coincidence, or it is possible that after the upgrade some of the settings were reset and need to be set correctly again.

Vonage offers SIP (Softphone) accounts that are fully compatible with the Express Talk software. The Vonage softphone accounts however can only be add-ons to a regular Vonage account (i.e. you cannot have a softphone account without having your normal account that runs off the ATA adapter they provide). The other option as I suggested before is to use an FXO adapter. (I currently have Vonage and use this method, although I am getting rid of Vonage soon due to their 1) Lack of support for BYOD plans (to hook up your own software/hardware with them, 2) Cost (4x more than my current provider), 3) Lack of helpfulness in some support areas). The cost of the FXO adapter is approximately $80 give or take a bit.

Yeah don't worry about the Skype thing, the phone is built to work with several VoIP apps including Express Talk and Skype. I have two of the phones, and they work well, except for not having speaker phone support. Ok, here is a list of things to check: 1) What version of ET are you using? 2) Did you install any drivers / CD that came with the phone? To my knowledge you should not do this as NCH has the built-in driver to control and access the phone in Express Talk. If you have the other driver running (the thing with the little phone icon in the system tray) it could cause problems and interfere with the software trying to communicate with the phone. 3) Make sure when you plug in the phone or take your computer out of standby, hibernation or similar that you go into Express Talk and click Options, then OK so the program will essentially reset and attempt to find the USB phone again and interface with it. Otherwise there may be unexpected outcomes.

Express Talk can only interface with VoIP lines, but perhaps Express Dial is more what you're looking for. You can also use a FXO adapter to convert your regular analogue line into a digital VoIP line.

What you need to do is set-up a PBX system. A PBX is kind of like a router in a network. It takes one VoIP account and splits it up / shares it between other accounts and routes the calls however you choose. This means you can have both the ATA and ET registered with the VoIP service at the same time without any difficulties and can have complete control over what happens on incoming and outgoing calls. NCH currently offers a software PBX solution for free called Axon, it should solve the problems you are encountering.

Your question is very vague/general. Assuming you are asking about having multilingual phone applications (e.g. where callers can press 1 for LanguageA and 2 for LanguageB), then it is a simple case of creating an OGM that asks the user which language and then set the OGM to go to the LanguageA OGM when the caller presses 1, and the LanguageB OGM when the caller preses 2. Unfortunately even if your system is the same (apart from the spoken dialog) for the two languages, you'll have to create separate OGMs for each menu in each language.

See my post in the other topic. I didn't realize it was because of the service your clients use.. in that case, I don't really think there is much you can do unfortunately.

1. Yes, as far as I am aware 2. Not that I know of, and I would probably know about it if there was one 3. Probably not There are many other compatible VoIP services you can use that do work with transfers. Is there a particular reason why you want to use BroadVoice?

It seems a bit strange that several of the people in that topic you referred to had lots of difficulty with the modem and couldn't get it working, and then all of a sudden there is one user who has it working "perfectly." My only suggestion if you want to keep the modem is to contact the user uncleben and figure out how he got it to work. My personal opinion/recommendation (based on the fact it isn't working, and what other people have said about it in that topic) is that you should purchase a new voice modem. They cost only about $30 - $35 these days (when you buy them online, or at a cheap electronics shop). The best voice modem I ever had (and I can assure you it was high quality) was bought for about $30 off eBay. So it is up to you, but the hardware you're using sounds very unreliable / incompatible.

Just in case you would like it, here is a download of a 6 second fetching audio file (you can use windows recorder or whatever program to shorten it if needed).

You can use the variable %time% in a text to speech script and it will read aloud the time (however it is in 24 hour format if I remember correctly).

You should probably try asking in the Mac specific forum (as just about everyone on this forum is only running the software on Windows, and probably can't help much). http://nch.invisionzone.com/index.php?showforum=23

You say "a usb phone" which phone specifically is it? Is it the phone that NCH/AltoEdge recommends/supports, or another third party phone that is unlikely to be supported fully?

You need to purchase the phone support package before you can get the customer support number. See here for details: https://secure.nch.com.au/support/purchase.html It is currently $64 for two (15 minute) phone consultations (includes e-mail support as well), only valid for up to 3 months.