Darko

Hi, I'm IVM AA version 4.05 and I'm having a problem with Data Entry OGM. Users are supposed to input a 9 digit phone number using their keypad, however the problem is that some (or most) key presses are getting recorded twice. Here is what a typical log entry looks like (this user was trying to input 040122xxx): 07:37:57 Caller pressed key [0] 07:37:57 Caller pressed key [0] 07:37:57 Caller pressed key [4] 07:37:58 Caller pressed key [0] 07:38:01 Caller pressed key [1] 07:38:01 Caller pressed key [1] 07:38:02 Caller pressed key [2] 07:38:02 Caller pressed key [2] 07:38:02 Caller pressed key [2] Of course this doesn't happen always (especially when I want to reproduce it ), but as it appears from the log files, at least one digit is getting recorded twice for most users, which doesn't make the entire system very usable Any ideas? Thanks, Darko

Hi, thank you both for your answers! It appears the second issue was somehow connected to the first one as I suspected (I am using the latest version)... When I added the silent audio file, everything started to work. I'll monitor things for a few days just in case, but it looks okay so far . Cheers, Darko

Hi, I have a couple of problems getting IVM AA to works as I would want it to, so I'll be grateful if anyone has anything helpful to say. Well, here's the thing: I have created an OGM (without audio) which calls a plugin that verifies the CID and returns the next OGM to go to depending on that CID. - The first problem is that the "Skip to end of OGM immediately when finished running" option for a plugin doesn't seem to work with the End of the message Wait setting - I can't set it to 0 because there is no audio for that OGM and plugin takes about half a second to complete. Should I create an empty audio file and play that instead or is there any other way to make this work? - Second, and much more "serious" problem is that I can't seem to reuse existing variable (returned from that plugin) consistently. I have a "nextstate" variable which I use throughout the call process to skip to different OGMs. It seems to work for the couple of times, but then it just ignores the value from the plugin and uses the value set before. Here is an example from the log file: Number gets checked, the "nexstate" variable gets returned and it goes correctly to that OGM. Everything OK so far. 11:01:28 Open OGM: 3_2 11:01:28 Setting call variable(s): currentstate=3_2 11:01:28 Run plugin: C:\DATA\Tajnica\TajnicaIVMPlugin.exe 3_2 CheckNumber 12345678 11:01:28 Play file: something... 11:01:30 Command - Go 11:01:30 Open OGM: 11:01:30 Play system prompt: GoodBye <----- what's that doing here?? 11:01:30 Plugin returned: nextstate=3_2s 11:01:30 Plugin returned so skip to end 11:01:30 Command - Go 11:01:30 Open OGM: 3_2s 11:01:30 Play file: something... ... Another number gets typed by the user, again goes correctly to the returned OGM (nextstate variable). Everything OK so far. 11:01:38 Variable number = 123456 11:01:38 Command - Go 11:01:38 Open OGM: 3_2s1 11:01:38 Setting call variable(s): currentstate=3_2s 11:01:38 Run plugin: C:\DATA\Tajnica\TajnicaIVMPlugin.exe 3_2s CheckNumber 123456 11:01:38 Play file: something... 11:01:39 Plugin returned: nextstate=3_2smn 11:01:41 Command - Go 11:01:41 Open OGM: 3_2smn ... And now, as we get to the first OGM again, you can see that the value from the plugin gets ignored (it doesn't take the plugin two seconds to complete!) and it goes to previously set value. 11:01:48 Open OGM: 3_2 11:01:48 Setting call variable(s): currentstate=3_2 11:01:48 Run plugin: C:\DATA\Tajnica\TajnicaIVMPlugin.exe 3_2 CheckNumber 059042882 11:01:48 Play file: something... 11:01:50 Command - Go 11:01:50 Open OGM: 3_2smn 11:01:50 Play file: something... 11:01:50 Plugin returned: nextstate=3_2s Did I do anything wrong here? It might be that the second problem is connected with the first (that "GoodBye prompt" looks suspicous), I just can't manage to solve them. Any help would be appreciated. Thanks, Darko