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Jimbo631

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  1. Hi all, I'm very impressed with these pieces of software, but am having a serious problem transferring calls to internal extensions. My setup is as follows: Axon and IVM installed on a Windows 2000 machine with all the updates and service packs; no firewall (it's behind my Linksys WRT54G router). I've installed the Express Talk BE softphone on another machine running WinXP with all the updates/Service Packs, and I've modified the Windows firewall to allow the ports access - and I've forwarded my ports in my router. I can make outgoing calls just fine, and if I set the system up to ring on my extension - as opposed to using the IVM - I can answer the calls. But for some reason when I tell the system to dial my extension after someone presses "1," nothing happens. Axon's log file says the extension was dialed, the blind transfer completed, and that the call was then dropped. I have BroadVoice as my VOIP provider, and I'm not using any POTS lines; it's VOIP only. I will absolutely purchase this product if I can get it to work, but I can't see investing in something that - for the moment - isn't working. I know I'm probably doing something wrong, so I'm not blaming the product. But I need help configuring it so that I can justify the expense of buying it. Can someone please help me????
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