EIB

Hi! You may purchase a legitimate license through this link <https://secure.nch.com.au/cgi-bin/register.exe?software=wavepad> And once your purchase has been completed, you will receive e-mails containing your billing invoice and registration details. You may simply uninstall the existing copy you have now, then follow the instructions on the e-mails you will receive so that you may run the most updated version of WavePad with your newly purchased license.

Hi, you may send us a the sample source file so that we may also diagnose and check what would be the best way to address the concern with the audio.

Hi! Now that you've added/enabled a reverb plugin for the track, you will need to set/adjust the "WET" signal (the signal where the reverb is being applied to) at over 0dB. You may also select one from the available presets and then adjust the parameters as needed.

Hi! For diagnostic purposes, kindly send us the following information about your machine's hardware. Kindly give out the most details you can to the best of your ability. Processor: Boot/Storage Drive: Memory: *FOR EXAMPLE* Processor: Intel® Core™ i5-8500B (6 cores, 6 threads) Boot/Storage Drive: ex. 500 GB NVME SSD Memory: 32 GB DDR4 RAM Thank you for your cooperation. ---- You may open a support ticket through this link https://www.nch.com.au/support/index.html if you need immediate and direct assistance.

HI! We've replied to your support ticket through e-mail. Thanks!

I understand. v3.73 is quite dated already, though by default, it should still honor stereo files as stereo files, and mono files as mono files. Moving forward, you may want to considering downloading the latest version through this link: https://www.nch.com.au/mixpad/index.html and try out the process you are trying to do with v3.73.

Thanks for sending this over. I've downloaded the file and imported it onto MixPad. Without changing any track settings, the file was detected as a stereo clip, and the playback played in stereo. If you refer to this video: https://drive.google.com/file/d/1-YPacYh2Ar7KTr34mSfV-JdvxKQSs93D/view?usp=sharing You can see that the level meter is split into two thinner bars which represent the left and right channel, thus, confirming that the file is playing back in stereo. What version of MixPad are you using?

Hi! Yes, we do understand that the file is in true stereo. But it would help if we would work with the actual file you are working with so that we may attempt to reproduce this matter in a setting that's as close to your environment as possible. Because by default, if you load a stereo audio clip onto the MixPad timeline, it should automatically playback as a stereo clip.

Could you send us a the sample audio file you are trying to work on? You may use a cloud storage service (Google Drive/DropBox/WeTransfer/etc.) of your choice then please send us the transfer link so that we may be able to access the files. You may alsoopen a support ticket through this link https://www.nch.com.au/support/index.html if you need immediate and direct assistance.

Hi! When you say remixing, do you mean you have the individual instrument/audio elements and wish to combine them as one song/piece playing altogether?

Hi! It's possible that the track you loaded the file onto is in MONO mode. You may change this by clicking on the wrench icon on the track which contains the audio clip and make sure the track is set to STEREO Please refer to the attached screenshot

Hi! You can upload the WavePad project along with all the project data files so we can test this out on our end. You may use a cloud storage service (Google Drive/DropBox/WeTransfer/etc.) of your choice then please send us the transfer link so that we may be able to access the files. Please also include the original unedited recording. If you wish for your files to remain private, you may open a support ticket through this link https://www.nch.com.au/support/index.html. Thank you for your cooperation.

Hi! You can only install the program on the same drive where your OS is installed. While the program is restricted to being installed on your main boot drive, you may place project files on an external SSD/HDD for better performance optimisation.

Hi, what's the file format you're trying to upload on YouTube? What's the error message you are getting from YouTube when you try to upload the said file?

Hi! What version of Express Scribe are you running and what OS version are you using?

Hi, Kindly do the following step by step: 1. Uninstall SoundTap from your Mac. 2. Navigate to Macintosh HD > Library > Audio > Plugins > HAL 3. If there is an existing folder for SoundTap, kindly delete that along with all of its contents. 4. Restart your computer 5. Proceed to re-install the program. -- If this does not solve the concern you are having, please open a support ticket through this link https://www.nch.com.au/support/index.html for immediate and direct assistance.

You're most welcome! Just in case you'd need immediate and direct support, you may open a support ticket through this link https://www.nch.com.au/support/index.html Stay safe!

If you purchased in November 2020, you're eligible to install and register up to WavePad v12.52 (http://www.oldversiondownload.com/oldversions/wavepad-12-52-2021-04-29.exe) NOTE: After downloading the installer, you will need to DISCONNECT your computer from the internet as you register so that it does not auto-update to a newer version.

Hi! What's the e-mail address you used when you purchased your license? What month did you buy your license last year? This is so we can send you the appropriate installer version that works with your purchase.

That's great to hear, Fiona! Stay safe and healthy.

Hi Fiona, Thanks for sending this over. I've taken a listen to it and I've imported it to both WavePad and a more in-depth spectral audio editor as well. I understand that there are some parts wherein it seems that the vibrations (especially for louder and lower notes on the piano) seem to be more apparent, but unfortunately, due to the overall resolution of the audio recording, making surgical adjustments to it would only sound unnatural and would be very obvious. For this case, I would suggest that you import the file on WavePad and apply these subtle compressor settings just so that sudden volume spikes can be minimized, and there is an overall control in the dynamics. Applying a subtle effect on the entire thing to generally improve its quality would be better than surgically focusing on a specific part and making the adjustments obvious. Thanks for sharing such a special recording of your daughter's performance!

Hi, Unfortunately there is no option to set the key signature in MixPad projects -- but as we further develop more MIDI capabilities, adding options to set key signatures will definitely follow as we progress. If you wish to make a formal suggestion to our developers, you may refer to this link: https://www.nch.com.au/suggestions/ We value your inputs and feedback. Thank you for your continuous support.

Hi! You may send us the file by using a cloud storage service (Google Drive/DropBox/WeTransfer/etc.) of your choice then please send us the transfer link so that we may be able to access the files. We'll need to hear the audio to gauge what possible methods can be done to restore/improve the state of the recording. You may post the link here or send a private message.

Hi, In theory, duplicating on mono file then fully panning one track to the left and panning one track to the right then exporting it as a stereo would technically turn it into a stereo file, but it won't have the same stereo audio image as a true stereo file. If there's absolutely no way to retrieve the lost track/channel, your best bet would be to do the steps mentioned earlier and then use a third party stereo widening/imager plugin, but this will only attempt to SIMULATE true stereo.

Hi, For further diagnosis, kindly send us a screenshot of your computer's system audio settings and the program’s audio settings, and the program’s software version you are currently running. If you are using any third-party hardware (ex. audio interface), kindly let us know which exact model it is as well. Thank you for your cooperation.