c_major Posted August 3, 2015 Share Posted August 3, 2015 I just downloaded VideoPad today (paid version) and I'm having the same issue, no matter what video files I import. Audio works everywhere else on my system, even within the VideoPad software when checking out the stock sounds. But once I add them to the Timeline and try to play them back, no sound. I can see the track and waveform on the timeline, but it doesn't play. Could you please check Options->Audio->Playback Device, make sure it is Default Playback Device? Link to comment Share on other sites More sharing options...
discoqueen Posted August 3, 2015 Share Posted August 3, 2015 Yes, it is set to "Default Playback Device." Link to comment Share on other sites More sharing options...
borate Posted August 3, 2015 Share Posted August 3, 2015 Please upload one of the files to DROPBOX, Google DRIVE, ONE DRIVE or the like and link it here, for testing. Link to comment Share on other sites More sharing options...
c_major Posted August 4, 2015 Share Posted August 4, 2015 @discoqueen: Before uploading as Borate suggested, could you please check a few more things: When you imported a video file, can you see the audio track below the video track? If you can see an audio track, is the audio track has waveform on it or just a straight light. If the video is imported properly, is should look like this: Link to comment Share on other sites More sharing options...
carbondrake Posted August 14, 2015 Author Share Posted August 14, 2015 So I tried everything I could with the .avi, but I get the same encoding issues with every encoder I have on the list, however as it is working correctly with the .mpeg now, that's not really an issue for me. More importantly, even after the updates I'm still getting the blank waveform audio line when I import video clips. If I split the audio and video outside of VideoPad, then import them separately, I have no issues, but importing as a block A/V file doesn't work. After you mentioned the extra blank channel on the file, I figured that this would be a stereo recording issue, but I get the same problem still with files recorded in mono, so there's no real possibility of multiple channels. Any ideas? Link to comment Share on other sites More sharing options...
c_major Posted August 14, 2015 Share Posted August 14, 2015 VideoPad does not support multiple sound track at the moment. Before we implement the feature split the audio outside VideoPad is the workaround. Link to comment Share on other sites More sharing options...
Vivid NIghtmare Posted September 11, 2017 Share Posted September 11, 2017 Having the EXACT same problem. At first, everything was great so I bought the program. NOW, NO audio and I've changed NOTHING I was doing when the audio was just fine. Link to comment Share on other sites More sharing options...
borate Posted September 11, 2017 Share Posted September 11, 2017 This thread is two years old, so it's best to start anew. But since we're here, please upload your file to Dropbox, Google Drive, MS OneDrive or the like and share the link publicly here. Someone will check it out for you. Link to comment Share on other sites More sharing options...
c_major Posted September 12, 2017 Share Posted September 12, 2017 Update: We've just added multi audio stream support and will be available in the next release. Link to comment Share on other sites More sharing options...
snowdoniaflyer Posted August 9, 2018 Share Posted August 9, 2018 On 8/3/2015 at 1:50 AM, c_major said: Could you please check Options->Audio->Playback Device, make sure it is Default Playback Device? Hi been following this problem with great interest. You've hit the nail on the head c_major Had sound issues with the download of this prog myself so went to options as suggested and checked audio setting, located top of prog on RHS It will most probably be already set on Default playback device, BUT you need to specify which one you want i.e. Comm headphones or Speakers, otherwise it will be muted permanently. BTW on my first try, on selecting headphones, nothing occurred, but go back and click again and you'll be good to go Am using VideoPad v6.10 ? (Posted 09/08/2018) p.s. Great web site and forum, came across it by chance. Link to comment Share on other sites More sharing options...
shylaja Posted May 27, 2019 Share Posted May 27, 2019 Hi The audio gets muted after a while, I have the registered software. I reinstalled the software also. can someone help Link to comment Share on other sites More sharing options...
seamansilk Posted June 5, 2019 Share Posted June 5, 2019 6/5/2019 My videopad worked well few a weeks ago but now there is no sound. None of the previous suggestions worked. No sound from any audio library files. Volume is high mute is off. Tried both Audio options - [direct sound] default playback device and [direct sound] speaker/headphone(realtek definition audio) All other audio playing devices on my MS Win10 system work well. I did not re-install videopad for fear an installation limit my prevent further use. Link to comment Share on other sites More sharing options...
JonathanD Posted July 1, 2019 Share Posted July 1, 2019 Weird how so many people having the same problem. My files disappeared too. Link to comment Share on other sites More sharing options...
kems Posted July 1, 2019 Share Posted July 1, 2019 What? everyone having the same problem? Link to comment Share on other sites More sharing options...
salah Posted January 14, 2020 Share Posted January 14, 2020 Also,no voice.who can help me? Link to comment Share on other sites More sharing options...
Nationalsolo Posted January 14, 2020 Share Posted January 14, 2020 Hi Start a new topic. This thread is years old. What related to 2015 is not relevant now. Nat Link to comment Share on other sites More sharing options...
salah Posted January 15, 2020 Share Posted January 15, 2020 i know,it is an old Topic, but i need Support. i paid Money for this Programm,and it doesnt work well. without Sound is this Programm nothing for me. Link to comment Share on other sites More sharing options...
borate Posted January 15, 2020 Share Posted January 15, 2020 Obviously, something isn't right. What version of VP is being used, and is it Windows or Mac? The best way to diagnose your issue is to be able to run it. Please share the project and someone will check it out. It's not difficult... Here's how... http://nch.invisionzone.com/topic/23659-tips-for-getting-help-on-this-forum/ If it contains sensitive material you can link it in a personal message (PM) to me, via the envelope above. Be sure to FILE|SAVE PORTABLE PROJECT AS, not simply SAVE PROJECT, and don't forget to share it. Link to comment Share on other sites More sharing options...
Wendy Thacker Posted March 8, 2020 Share Posted March 8, 2020 Sadly, I thought it'd be a good idea to upgrade.... Couldn't find my registration key so I even paid for a new installation. And now I have no sound. I've tried all the fixes above, uninstalled, reinstalled, deleted component files. The files have a flat line in the audio bar but if I open the files in any other program, the audio is there. I'd like a quick fix.... I can't upload without audio..... Just an add on. I separated the video from the audio and went to place it in the audio tab as a separate file and it disappeared. It seems that it's not recognising the audio at all and just puts in a solid flat line as a default because it has to put something. Link to comment Share on other sites More sharing options...
heidi Posted March 24, 2020 Share Posted March 24, 2020 Have any of you guys solved the problem? I've been dealing with this for days, same issue. No response from NHC. Please help! Link to comment Share on other sites More sharing options...
borate Posted March 24, 2020 Share Posted March 24, 2020 Install this version and report back. For licensed users upgrades are free for up to six months from purchase date. After that, VP will continue to fully function but a fee will be required in order to register the newest. Retain your old install file and registration info. If the issue persists, share your project per the linked instructions in my earlier posting. Someone will be glad to check it out. Link to comment Share on other sites More sharing options...
Nationalsolo Posted March 24, 2020 Share Posted March 24, 2020 Hi If you can..load a 2-3 minute film to VP that displays this behavior. Goto Menu/File/Save Portable Project As Navigate to a suitable destination folder (or select Desktop) and then click Select a folder VP will save a copy of all the component files as well as a vpj file in a dated folder. Upload that folder (or all the individual components) to dropbox or a similar file sharing website, (e.g. Google Drive) Make it public and post the link to it on the forum. Someone will download the files and reconstruct your project exactly as you have it and take a look for any problems. Nat Link to comment Share on other sites More sharing options...
heidi Posted April 2, 2020 Share Posted April 2, 2020 On 3/24/2020 at 9:03 AM, borate said: Install this version and report back... Still doesn't work. I have my old and new license. The audio files appear with a sandclock at the corner that never goes away. When dragging the audio to the track appears like a solid gray block, no waves, no sound, even with the sound library, i can preview correctly, but when downloading, no sound. Its really frustrating. Ive done everything i can Link to comment Share on other sites More sharing options...
borate Posted April 2, 2020 Share Posted April 2, 2020 Folks here will be glad to help... What version of Videopad is being used? Please share your project, so we can take a look. It's easy, takes but a few minutes and can be done privately. Echoing Nat's instructions, above, here's how... http://nch.invisionzone.com/topic/23659-tips-for-getting-help-on-this-forum/ If it contains sensitive material link it in a personal message (PM). Click the envelope above. It won't be passed on or retained. Use FILE|SAVE PORTABLE PROJECT AS, not simply SAVE PROJECT, and don't forget to share it. Link to comment Share on other sites More sharing options...
heidi Posted April 2, 2020 Share Posted April 2, 2020 6 minutes ago, borate said: Folks here will be glad to help... What version of Videopad is being used? Please share your project, so we can take a look. It's easy, takes but a few minutes and can be done privately. Echoing Nat's instructions, above, here's how... http://nch.invisionzone.com/topic/23659-tips-for-getting-help-on-this-forum/ If it contains sensitive material link it in a personal message (PM). Click the envelope above. It won't be passed on or retained. Use FILE|SAVE PORTABLE PROJECT AS, not simply SAVE PROJECT, and don't forget to share it. https://www.dropbox.com/sh/yjlh94kt5ppwnhe/AAC3_uAHSy78ZZTzO_4pNtkxa?dl=0 here´s a copy of my project. Must say i worked for along time with no issues. Thank you Link to comment Share on other sites More sharing options...
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