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Hi, Please tell us which version have you used, and what was the issue you were facing?

On the following link you can find a list of all file formats that are supported in Prism: https://www.nchsoftware.com/prism/kb/1217.html

Hi, Could you please tell us which error messages you received?

Hi, Have you tried to reinstall your software?

Hi, You can download and install the German version. If you need help to find the version that is covered by your license, you can contact NCH technical support: https://www.nch.com.au/support/index.html

Hi @jamesobobrien, Please try the following: Click View->Reset Camera.

Hi @Jeff Jewett, Please be aware that in order to open the project on your computer that was created in PhotoStage, all elements that you used in your project (images/videos/audio files) need to be in the same folder as the project. If one of the elements (video/audio/image) is missing, the project will not open because it can not read the one file that is missing. In order to avoid this situation in the future, when you finish you project click Menu->File->Back up Project File to Folder. This will create a folder on your computer that will include all elements (videos/audio files/images) that you used for the project and the project itself. The other method would be to simply Export your file and you can later play it with your player.

Hi @lawgbl, Most likely you used the demo version which last limited time and as the trial period expired the program will not allow you to export the file without the license. In order to save your project you can click Menu->File->Back up Project File to Folder. You can share your slideshow by uploading the file on the following link: https://files.fm/ After uploading please share the link with us so we can access it.

Hi, The message "Building Preview" indicates that your computer needs more time to render the image you used for your project. This could occur if the image/video is more demanding. I would suggest you to close all other programs on your computer while working on your project.

Hi, Have you made a backup file? If yes, you can restore your data. Also, given that the data is stored locally on your computer you can check on the following location: C:\ProgramData\NCH Software\ExpressInvoice

Hi, I suggest you to contact NCH technical support for detailed instructions: https://www.nch.com.au/support/index.html

Hi, You can try to reinstall the software and check if the file format you try to upload is supported by Express Scribe.

Hi, You can contact NCH technical support so they can send you the link for reinstalling the software. You can contact them using the following link: https://www.nch.com.au/support/index.html

Hi @ilsen You can contact NCH technical support team regarding the issue using the following link: https://www.nch.com.au/support/index.html

Hi @MarSim, The process of saving the file was not finished as you stopped the process and the file was not saved properly.

Hi @Mohamed abram Unfortunately, your recording can't be retrieved, the reason is the file is only saved when clicked on the Stop button. Since you didn't managed to do that, the file isn't save and the recording is gone.

Hi @Tlinetrader, The best is to contact NCH technical support and to find out more information about using the free version: https://www.nch.com.au/support/index.html

Hi, When you run the program in the lower left part you will see "Record Screen As". Click on the drop-down menu and choose the file format you want.

Click Options->Hot-Keys and simply change/delete the key you do not need.

Hi, Debut automatically detects when a full screen application, such as a game, is started. It will optimize settings for the full screen application. Recording will be restarted every time you switch between a full screen game and the desktop. Please note: If you are playing a game which is stressing your computer and you want to improve the video recording frame rate, you can try to use the Fast Capture mode.

Hi, You may try the steps below: Uninstall VideoPad, then delete 3 folders named "VideoPad" and 1 named "Components" from these locations: **C:\Users\<username>\AppData\Roaming\NCH Software\VideoPad\ **C:\Program Files (x86)\NCH Software\VideoPad\ **C:\Program Files (x86)\NCH Software\Components **C:\ProgramData\NCH Software\VideoPad\ **If you can't find any of the folders, just continue. After this you can install the software one more time and use another output format.

Hi, You may try the steps below: Uninstall VideoPad, then delete 3 folders named "VideoPad" and 1 named "Components" from these locations: **C:\Users\<username>\AppData\Roaming\NCH Software\VideoPad\ **C:\Program Files (x86)\NCH Software\VideoPad\ **C:\Program Files (x86)\NCH Software\Components **C:\ProgramData\NCH Software\VideoPad\ **If you can't find any of the folders, just continue. When this is done install the software one more time and try with different output format.

@SanzalureWhat do you mean by LBRY, the common reference is a blockchain platform. Can you elaborate? What are you trying to achieve?

Can you post a picture with the steps you made along the way? @Amy G

Do you have some screenshot of the issue? Have you received any error message? What was the version you used before the update?