Ok, so we just found out that my NCH hasn't been prompting me to update, & I was on a somewhat old version 8.84.
I'm paying by the quarter, not for the yearly price.
Now that I updated, it's working, but that was just a quick test. I still have to do it on the real files to make sure it works.
My website coder tried it on his computer & it also didn't work for him, but that could have been b/c his updated & he was opening the old project files.
Isn't the software supposed to prompt me to update when I launch it?
I normally have it open all the time, but when I restart my computer it should ask me.
Also, why is it loading 2 video tracks? That's very confusing b/c when I pull the video or image down, it puts them in video track 2, not 1. I only want one track unless I pull more files down.
My website coder thinks it's b/c I pulled down an image first & it assumed I wanted that on a separate track (I didn't.)
Thanks