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Everything posted by Chris75

  1. Thank you for the information and I was able to replicate this issue you are reporting. The developers have been made aware of this issue and it may be address in future releases of this program.
  2. I just tested the program and it converted a PNG image into .SVG without issues. Have you test if this happens to all the files you try converting to .SVG, or would it happen with one particular image you have converted?
  3. To register the program, you may open Golden Video, click on the menu File at the upper left-hand corner, select Register Software, enter the code sent to you by email, and click on Register. Regarding the issues with the audio, is this happening while you are recording or when you preview the recorded video? For more details about how to use the program you may want to follow this link http://help.nchsoftware.com/help/en/goldenvideos/win/index.html
  4. Would this issue happen while you are recording or after you are done? If the issue happens while you are recording, it could be that your computer does not have the option to monitor what plays during recording. If the issue happens after you are done recording (during preview playback), then you may want to try using different audio and video compressors or formats.
  5. In this case, it would be best if you contact the NCH Software support team directly as this could be a driver issue, and further troubleshooting is required.
  6. Hello, and as far as I know, the mp3 format is still the most popular format still used for audio compression. Audio files support metadata in different levels each one, and to find the one that better fits your needs you may need to research about the options available and make an informed decision. We cannot tell you which option to use, because as mentioned before, they will vary depending on your needs and the videos you are working with.
  7. The only way would be adjusting the bitrate to a lower setting, but keep in mind that lower bitrate would also mean a lower quality on the file created. At this moment there is no option in WavePad to create light files with good quality.
  8. Hello leelap, when you save a file in WavePad, the program encodes the audio file again applying the best encoding possible to achieve a good audio file. Is while the new file is encoded that the size varies, and it ends up being bigger because of the encoding process WavePad applies to it.
  9. Hello Mariav, in this case, is better if you check the video tutorials on how to use Debut. You can find the information here https://www.nchsoftware.com/capture/tutorial.html
  10. To request the cancellation of your Debut subscription you may follow this link Customers Requesting a Refund
  11. Hello HarperBryson for the information, based on what you are describing it is likely there is a conflict between the file's data and the particular player you are using. Sadly, the options within Switch are limited regarding the settings on the converting file, so, besides what you have tried there is nothing else in the program that may change the settings to make it play on the media player you are using.
  12. Have you tried using different formats, change the compressor for the video, adjust the framerate, or confirm you are not using the time-lapse feature on the program.
  13. Hello James, sadly the program does not offer the option to print subcategories on reports.
  14. Hello Vic60, Express Scribe pro does support mp4 videos, just make sure you are selecting the option to view videos on the program, and make sure the encoder or compressor used on the videos is MPEG4.
  15. Regarding the first question, you may want to consult with your accountant on the best way to proceed about that. About how to record a credit from a supplier, the program does not offer an option for that. The closest possible is to create an invoice for the items returned and add the supplier as a customer.
  16. In this case, you may want to try using the shortcuts, and the hot keys require to use the function keys on your keyboard. Most of the keyboards have a Fn toggle key to turn the function keys on and off. So you may want to check and confirm if the FN lock on your computer is on so you can use the shortcut to start and stop the recordings.
  17. FastFox does have a limit, you can only store 2052 shortcuts on the same group, and you can have multiple groups.
  18. Have you tried using a different track to load the clip that is giving you issues? Have you tried using a different play back device, for example, if you are using monitoring speakers, try using headphones or vice-versa. Did you record those clips on MixPad are were they recorded using another program and you are mixing that on MixPad? If you recorded using another program. the issues could be related to the encoder used to record or the bitrate used. You may want to check if the bitrate is the same on those files as on the rest of files you are using on the mix.
  19. Sadly, there is no option to channel the audio of an specific application through the stereo mix. Stereo mix will capture whatever sound that plays through your computer's speakers, regardless of which application is coming from. So, you cannot isolate just one application to play through stereo mix, while other applications are playing in the mean time. Soundtap does not offer the option to capture capture sound from one particular application only either, you can either record what plays through the speakers, microphone or both at the same time.
  20. Actualmente, NCH Software ofrece más de 40 programas y aplicaciones diferentes, ¿nos podría indicar de cual programa es al que se refiere?
  21. Have you tried record using the fast capture mode? Also, you may want to increase or decrease the framerate on Debut to match the framerate output from the VHS or capture device you are using.
  22. Para solicitar la cancelación deberá hacerlo por los canales correctos. Puede seguir este enlace para solicitar la cancelación de su licencia https://www.nch.com.au/support/es/supportcontact.html
  23. The webcam you are using, is it the integrated on the MacBook or are you using a different webcam. Are you trying to record the audio that plays through your microphone or through the speakers? The video that you created 12-11, are you able to play it on another media player, like iTunes or QuickTime?
  24. Hello HexoMancy, since you are using a wireless headset it is likely that the program may not read the driver. If possible, try using a wired headset to test Voxal. Also, you may want to try connecting and testing the headset first, and then launch Voxal.
  25. Hello Kabaljit, sadly Express Invoice does not offer the option to change the column's position.
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