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Chris75

Support
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Everything posted by Chris75

  1. Hello, Which version of the program is the one that give you this issues. Have you tested reinstalling the program. Also, you may want to contact the NCH Software support team for further assistance on this particular issue.
  2. Hello, To change the text on the columns by opening Copper > Options > Receipt text > Receipt text tittles and select the name of the column you want to edit and change the text on it.
  3. Hello, In this case, you may want to download and reinstall the program and confirm you are running the program as administrator. If the issue remains you may want to contact the NCH Software support team.
  4. This issue was reported already to the developers and a fix would be available in upcoming versions of the program.
  5. Hello, Sadly the program is offered as is, the timesheet view is limited and currently there are no plans of adding extra features on this program. Also, to set up the program to work with Express Invoice you may want to check this link http://help.nchsoftware.com/help/en/hourguard/win/exporttoexpressinvoice.html
  6. Hello, limiting the length of the wall will beat the whole purpose of free drawing. If you want to create a wall with specific length then you would need to use the fixed drawing option.
  7. Hello, I tested the program and I was not able to replicate the issue you are reporting. You may want to contact the NCH Software support team for assistance on this particular matter.
  8. If you purchased using your Apple account, then the issue would be with the credentials or the payment linked to your user. You may want to check with Apple support for assistance downloading the past purchases from the store.
  9. Hello, Scribe is supposed to support that format for audio files. You can find a list of supported file formats here https://www.nch.com.au/scribe/kb/656.html Also, regarding the issue with the m4a files, are you able to open those files using another media player? If you are not able to play those files on other media players, then the issue could be the files themselves.
  10. Hello, Crescendo does not have a click track option.
  11. Chris75

    Preview

    Hello. Debut does not show a preview while you are recording. If you open the debut window while you are recording, it will only show you the capture mode you are using.
  12. Hello, The program has a feature to reduce vocals but it cannot remove an specific audio from a track. To use the feature to reduce vocals, you may load the audio file on WavePad, go to Effect > Voice > Reduce vocals and adjust the settings to fit the audio file you are editing.
  13. Hello, One of the reasons why the program stops before converting the whole file could be that the temporary folder where the converting file is saved may be full. In this case, the based option is to split the original file into smaller files so you can open and convert them easier and faster with the program. Sadly, the program does not offer an option to split large files.
  14. Hello, We apologize for the inconvenience, but that program has been closed since a while and it is not certified or tested to work on Windows 10. Currently, NCH Software offers newer programs that can help you do the recordings, you may want to check the NCH Software page through this link https://www.nch.com.au/software/audio.html so you can find the open programs offered.
  15. Hello, you may open both mono files on WavePad, then you may select the side you want to use as Left side, click on Edit > Join > Join as left channel to, and select the track you want to use as right channel. After that you may save the file as stereo and you should be all set.
  16. Hello, To apply a payment you may go to View > Payments, select the invoice you want to pay and apply payment. If the issue remains or if you have issues following the steps you may want to contact the NCH Software support team through this link Software Technical Support
  17. Hello, The synchronization between Express Invoice and Inventoria only works when you use Inventoria as the "server" program. This means that Inventoria will hold the information of all your items inventory, and Express Invoice will connect to Inventoria to retrieve information and updates stock, but you cannot copy the items you have in Express Invoice into Inventoria. For more details, you may want to check this knowledge base article https://www.nchsoftware.com/invoice/kb/1642.html
  18. Hello, To remove a staff, you can load the music score on the program, then go to Parts Setup, select the staff you want to remove and click on the red X to delete it.
  19. Hello, The reason why the F and D notes are on one side and then the G on the other is because the space between the lines on the score is not big enough to fit all three notes on the same side. Sadly, the program does not have any option to fit all those notes on the same side.
  20. Hello, To register the program, you may open Classic FTP, click on the menu File at the upper left-hand corner, select Register Software, enter the registration code, and click on Register. If you still have issues, you may want to contact the NCH Software technical support team.
  21. Hello, In this case, you may want to check if other 3D models have the same issue or if this happens only with the models from this site. For further assistance you may want to contact the NCH Software technical support team.
  22. Hello, You may send any feedback or improvement suggestions through this link NCH Software Suggestions and Feedback
  23. Hello, Have you tried lowering the volume down from the VHS player directly? If you don't have a way to lower the volume down from the VHS player, there is no options in the program to manage the input volume level, other than what you already mentioned.
  24. Hello, The reasons why the video and audio may not be as expected could vary, did you try using a different web browser to open the stream you are trying to record? Did you check if the stream has any copyright protection or Digital management rights? If the stream is copyright protected or if the source uses a low encoder to stream it will affect the result you get. Also, you may want to try different formats to record the stream, including the fast capture mode.
  25. Hello, Sadly there is no option from the program or an easy way in windows to remove the shell extension. The only way to do that is by manually removing the shell extensions for the files you are trying to use on the registry editor. Now, if you are not familiar with how to use the Registry editor, you may not want to try it. But if you are, then you can do a search for WavePad on the registry and delete all the Shell extensions linked to the formats you wish to clear. If you need more specific assistance on how to use the Registry editor, you may want to contact Microsoft support
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