RobGriffin Posted November 13, 2023 Share Posted November 13, 2023 Hi. After working perfectly for two years, my Switch software now fails to convert ds2 files to MP3 or anything. It doesn't say why, it just says conversion failed. Very frustrating. I've tried to contact support but this could be ages and I need to convert these files today. Does anyone have any insight or ideas? Huge thanks, in advance. Rob. Link to comment Share on other sites More sharing options...
n1x1 Posted November 16, 2023 Share Posted November 16, 2023 Hi, Could you please confirm if the file you intend to convert is functioning correctly outside of the program? You may also try to reinstall the software and check the result. Link to comment Share on other sites More sharing options...
RobGriffin Posted November 17, 2023 Author Share Posted November 17, 2023 Yes, all the files are working outside of the software. How can I reinstall? Link to comment Share on other sites More sharing options...
n1x1 Posted November 17, 2023 Share Posted November 17, 2023 Uninstall your current version > Restart your computer (Mandatory) > Download the software version covered by your license > Enter your registration code. If you need the correct version or your registration code, you can contact NCH technical support for assistance, here is the link: https://www.nch.com.au/support/index.html Link to comment Share on other sites More sharing options...
RobGriffin Posted November 22, 2023 Author Share Posted November 22, 2023 I've reinstalled the software and it's still not working... Link to comment Share on other sites More sharing options...
RVM Posted November 23, 2023 Share Posted November 23, 2023 Hi, best to send a support ticket for that through this link here: https://www.nch.com.au/support/supportcontact.html Link to comment Share on other sites More sharing options...
RobGriffin Posted November 23, 2023 Author Share Posted November 23, 2023 Sadly I've contacted support twice but not heard anything apart from the 'it's been received'. Customer service really is woeful, which is a real shame Link to comment Share on other sites More sharing options...
Fred28 Posted November 27, 2023 Share Posted November 27, 2023 I have check with Technical Support and it seems they reported a bug in your behalf. Developers are currently working on fixing this issue and you will be notified immediately once they have any updates from the developer team. Link to comment Share on other sites More sharing options...
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