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DS2 to MP3 conversion failed

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Hi. After working perfectly for two years, my Switch software now fails to convert ds2 files to MP3 or anything. It doesn't say why, it just says conversion failed. Very frustrating. 

I've tried to contact support but this could be ages and I need to convert these files today.

Does anyone have any insight or ideas?

Huge thanks, in advance. Rob.

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Could you please confirm if the file you intend to convert is functioning correctly outside of the program? You may also try to reinstall the software and check the result.

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