Audio not exporting with video

[Cripsy]

Hi,  I have been using the product (paid) for the last 2 or so years.

In the last 3 days my videos have not exported with audio, I have never had this problem before. I have updated to the new version and still not having any luck. Audio works as normal in preview but upon exporting it's totally mute.

I have included an Image of my videopad here and an image of my export settings here

Please help.

James.

Edited March 6, 2020 by Cripsy
Changed a word to appropriately fit the issue.

[borate]

Did you reboot?  Try that.  Share your project and someone will be glad to test the export.  It's easy and can be done privately.

Here's how...  http://nch.invisionzone.com/topic/23659-tips-for-getting-help-on-this-forum/

If it contains sensitive material link it in a personal message (PM).  Click the envelope above.  It won't be passed on or retained.

Use FILE|SAVE PORTABLE PROJECT AS, not simply SAVE PROJECT, and don't forget to share it.

[borate]

Try this beta version and report back, please.

For licensed users upgrades are free for up to six months from purchase date.  After that, VP will continue to fully function but a fee will be required in order to register the newest.  Retain your old install file and registration info.

[Nationalsolo]

Hi

There have been some posts relating to this problem. It also seems in some cases to be associated with previewing the work from the start of the timeline after using the I< button followed by Play. where there is repeated judder of the red cursor line with no sound in preview  until Play is pressed again.(Does this happen with yours?) 

In these cases the export has no sound. It seems to be connected with Audio tracks  and Video clip tracks starting together.

Tests on some downloaded faulty projects have shown something wrong and  NCH are currently looking at this problem.

Check out this thread...

http://nch.invisionzone.com/topic/25912-no-audio-when-exported/

You will see that I have suggested the following temporary solution, and it may work with your project.

My suggestion until the developers can find what this  problem is, is to split off 1 frame from the start of the timeline.....

    Zoom close into the start of the timeline.
    Set the red cursor line to the start using the I< button
    Step along 1 frame using the I> button
    Click the red cursor line again to get the scissor pop up with the brackets
    Click the Red bracket to remove 1 frame from the start of the timeline and automatically close the gap.

The single frame deletion won't be noticed and the sound will now export.

It would be interesting to know if that works for you.

Nat