dianalundquist Posted May 8, 2019 Share Posted May 8, 2019 Does anyone know why I keep getting closed out of the app every time I try to make a change? For example, if I try to add or change a transition the whole app shuts down and disappears after I've picked a transition type. I have to use "finder" to reload it. Also, sometimes I'm unable to change the clip duration, and I can't figure out why. Thank you! Link to comment Share on other sites More sharing options...
borate Posted May 8, 2019 Share Posted May 8, 2019 Odd. Clear Unused Cache Files, under OPTIONS|DISK. Install the latest video driver. https://www.nch.com.au/kb/10265.html Link to comment Share on other sites More sharing options...
Nationalsolo Posted May 8, 2019 Share Posted May 8, 2019 Hi If that doesn't work and assuming you still have the original vpsetup.exe file; save your project. Uninstall VP from the control panel including data and reload the program. re-enter your code if required and see if that gets it working when you reload your project. Nat. Link to comment Share on other sites More sharing options...
dianalundquist Posted May 8, 2019 Author Share Posted May 8, 2019 The vpsetup.exe doesn't work because I'm using a Mac. Should I just uninstall VP how I would normally uninstall an app? Link to comment Share on other sites More sharing options...
dianalundquist Posted May 8, 2019 Author Share Posted May 8, 2019 Borate - Thanks again for helping! I think I did both of those things and it still isn't working right. I'm using a Mac, if that makes any difference. Link to comment Share on other sites More sharing options...
borate Posted May 9, 2019 Share Posted May 9, 2019 What VP version? Install the latest. If it's been less than six months since purchase upgrades are free. After that time this will be a trial version. Be sure to retain your installer if you purchased. Link to comment Share on other sites More sharing options...
dianalundquist Posted May 9, 2019 Author Share Posted May 9, 2019 Version 6.03. I'm trying to adjust some clip durations, transitions, and transition durations. As soon as I pick something the app closes out and doesn't save changes. Link to comment Share on other sites More sharing options...
dianalundquist Posted May 9, 2019 Author Share Posted May 9, 2019 And I'm afraid to uninstall and reinstall because I'm not sure if I saved it correctly and I don't want to lose it. Link to comment Share on other sites More sharing options...
dianalundquist Posted May 9, 2019 Author Share Posted May 9, 2019 The app continues to crash repeatedly. Any suggestions? I don't know how to get the latest version for Mac. Thank you! Link to comment Share on other sites More sharing options...
borate Posted May 9, 2019 Share Posted May 9, 2019 6.03 appears to be the latest release. You should have your original installer file, which can be used to reinstall. If not, here's the zipped installer... https://www.nchsoftware.com/videopad/vpmaci.zip. Link to comment Share on other sites More sharing options...
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