a1048 Posted May 15, 2018 Share Posted May 15, 2018 Hello, I'm trying to export a video so that I can post it on twitter. Unfortunately, twitter only lets you post .mp4 and .mov, and I am unable to export to these two types of files with my audio. The video exports fine, but as soon as I play it, I can't hear anything. In the previews it works fine, but not after exporting. When I export to .avi it works. I even tried exporting to Youtube but it still would not give me audio. I really need to get this video, and a few others, exported and posted ASAP. Any help whatsoever would be greatly appreciated. Thanks. Link to comment Share on other sites More sharing options...
borate Posted May 15, 2018 Share Posted May 15, 2018 Check the result with the latest VP version. If no change, share the project or a portion thereof... With your project on the time time line, click FILE|SAVE PORTABLE PROJECT. Upload every file that results to DropBox, Google Drive, MS OneDrive or the like. Make the link public and post it here. Someone will check things out. If there are many files, zip them first, then upload the ZIP file. Link to comment Share on other sites More sharing options...
c_major Posted May 15, 2018 Share Posted May 15, 2018 Can you please check: Speaker icon on the left of the timeline Speaker icon in the bottom left of the clip Make sure they are not muted. Link to comment Share on other sites More sharing options...
jeba Posted May 15, 2018 Share Posted May 15, 2018 I got exactly the same problem. (version 5.04) My video is playing sound fine in the videopad editor and the preview. But when I export it to either file or Youtube there is no sound at all. I have checked - none of the sound icons are muted. I have to audio tracks in my project. Link to comment Share on other sites More sharing options...
c_major Posted May 15, 2018 Share Posted May 15, 2018 @jeba Could you please try the latest version and let us know if the bug still exist? If the bug still there, is it possible you can share (on GoogleDrive, OneDrive, DropBox etc.) the project files? We are really keen to investigate into this problem. Thanks! Link to comment Share on other sites More sharing options...
jeba Posted May 15, 2018 Share Posted May 15, 2018 @c_major Well a little diffficult to tell, I don't want to upgrade (pay) as long as it isn't working, and I cant export in the demo version... So how to solve that ? Link to comment Share on other sites More sharing options...
borate Posted May 15, 2018 Share Posted May 15, 2018 Share the project, as mentioned above, and someone will test it in the latest version. Link to comment Share on other sites More sharing options...
Scott Posted May 15, 2018 Share Posted May 15, 2018 I have the latest version Here's the backup https://drive.google.com/drive/folders/1gHRLapoSz6xVMQ-ohSTFxnWFBcEZHS36?usp=sharing Link to comment Share on other sites More sharing options...
a1048 Posted May 15, 2018 Author Share Posted May 15, 2018 https://granderie-my.sharepoint.com/:f:/g/personal/hausalex336_granderie_ca/Egni4NYIIeJMoNKptlrVU6UBYXuLkkd2aUJcy3ltHLXC_Q?e=tLSG9u Link to comment Share on other sites More sharing options...
a1048 Posted May 15, 2018 Author Share Posted May 15, 2018 Neither speaker icon is muted. Also, I'm currently in version 6.10 Link to comment Share on other sites More sharing options...
VideoSmideo Posted May 15, 2018 Share Posted May 15, 2018 41 minutes ago, a1048 said: Neither speaker icon is muted. Also, I'm currently in version 6.10 Same for me. I updated to 6.1 and still nada. Its weird because it worked before. Perhaps a Windows 10 sys update? I did just update since my last video project. Anyone else? I've also confirmed that avi file with sound did work. Link to comment Share on other sites More sharing options...
Seisenhut Posted May 15, 2018 Share Posted May 15, 2018 I have the same issue : exporting my project in MP4 or MOV, and the audio is not encoded. Using MPG works perfectly. I am using the last new Beta release. Thanks for your help. Link to comment Share on other sites More sharing options...
borate Posted May 15, 2018 Share Posted May 15, 2018 On 5/15/2018 at 1:37 PM, a1048 said: https://granderie-my.sharepoint.com/:f:/g/personal/hausalex336_granderie_ca/Egni4NYIIeJMoNKptlrVU6UBYXuLkkd2aUJcy3ltHLXC_Q?e=tLSG9u Using 6.10, Mp4 default-settings export had audio here. Link to comment Share on other sites More sharing options...
borate Posted May 16, 2018 Share Posted May 16, 2018 6 hours ago, Scott said: I have the latest version Here's the backup https://drive.google.com/drive/folders/1gHRLapoSz6xVMQ-ohSTFxnWFBcEZHS36?usp=sharing Solved. See the threads below. Link to comment Share on other sites More sharing options...
c_major Posted May 16, 2018 Share Posted May 16, 2018 @a1048 I've tried your project. The sound works for me too. Have you changed any of the codec settings (by clicking "Advanced Encoder Options")? What are the options? @Scott I've sent an access request. @jeba @VideoSmideo @Seisenhut Could you please share the project files if that's possible. We reward people helped us fixing issues with free register key for the latest release. Thanks. Link to comment Share on other sites More sharing options...
a1048 Posted May 16, 2018 Author Share Posted May 16, 2018 56 minutes ago, c_major said: @a1048 I've tried your project. The sound works for me too. Have you changed any of the codec settings (by clicking "Advanced Encoder Options")? What are the options? @Scott I've sent an access request. @jeba @VideoSmideo @Seisenhut Could you please share the project files if that's possible. We reward people helped us fixing issues with free register key for the latest release. Thanks. I didn't change any of them to start with, and when it didn't work, I kept trying different things. At this point, I've tried so many that I wouldn't be able to tell you Link to comment Share on other sites More sharing options...
a1048 Posted May 16, 2018 Author Share Posted May 16, 2018 1 hour ago, borate said: Using 6.10, Mp4 default-settings export had audio here. The result. You can download it via a right-click|SAVE VIDEO. Thank you! Link to comment Share on other sites More sharing options...
c_major Posted May 16, 2018 Share Posted May 16, 2018 We've found the problem. The problem is not in VideoPad. It's a shared component that we updated few days ago. It happens to users installed VideoPad in these few days. We've already fixed the component on the server. To fix this please delete the malfunctioning component from your local disk. VideoPad will download it again from the server when you export. The component can be in one of these file path: C:\Users\[User Name]\AppData\Roaming\NCH Software\Components\aacenc3\aacenc3.exe C:\Program Files (x86)\NCH Software\Components\aacenc3\aacenc3.exe I'll ask support team to send free upgrade keys to the people in this discussion. Thanks and sorry for the inconvenient. Link to comment Share on other sites More sharing options...
Scott Posted May 16, 2018 Share Posted May 16, 2018 1 hour ago, c_major said: @a1048 I've tried your project. The sound works for me too. Have you changed any of the codec settings (by clicking "Advanced Encoder Options")? What are the options? @Scott I've sent an access request. @jeba @VideoSmideo @Seisenhut Could you please share the project files if that's possible. We reward people helped us fixing issues with free register key for the latest release. Thanks. Done Link to comment Share on other sites More sharing options...
Scott Posted May 16, 2018 Share Posted May 16, 2018 1 hour ago, c_major said: We've found the problem. The problem is not in VideoPad. It's a shared component that we updated few days ago. So it only happen to new users installing VideoPad in these few days. We've already fixed the component on the server. To fix this please delete the malfunctioning component from your local disk. VideoPad will download it again from the server when you export. This is the component's file path: C:\Users\[User Name]\AppData\Roaming\NCH Software\Components\aacenc3\aacenc3.exe I'll ask support team to send free upgrade keys to the people in this discussion. Thanks and sorry for the inconvenient. Hi I don't have that directory but I do have that file located here: C:\Program Files (x86)\NCH Software\Components\aacenc3 I have deleted and re-exported and it's now working thanks. Scott Link to comment Share on other sites More sharing options...
c_major Posted May 16, 2018 Share Posted May 16, 2018 Yes, that's the alternative path. Thanks for picking that up. Link to comment Share on other sites More sharing options...
jeba Posted May 16, 2018 Share Posted May 16, 2018 9 hours ago, c_major said: @jeba @VideoSmideo @Seisenhut Could you please share the project files if that's possible. We reward people helped us fixing issues with free register key for the latest release. Thanks. Sorry about the late reply - i'm in european timezone... My project is here: https://euclive-my.sharepoint.com/:u:/g/personal/jeba_eucnord_dk/EUmjPkSlJo5DmNXOvW45Y58BOnMHQkNs86Ziw-wQY3TGBg?e=U8zvts Link to comment Share on other sites More sharing options...
Prav Posted May 16, 2018 Share Posted May 16, 2018 Hi there. I have the same issue. I do not have these files in my directory The component can be in one of these file path: C:\Users\[User Name]\AppData\Roaming\NCH Software\Components\aacenc3\aacenc3.exe C:\Program Files (x86)\NCH Software\Components\aacenc3\aacenc3.exe These are the files that I have avcodec-55.nch.dll avformat-55.nch.dll avutil-52.nch.dll swresample-0.nch.dll swscale-2.nch.dll Please help me. Link to comment Share on other sites More sharing options...
borate Posted May 16, 2018 Share Posted May 16, 2018 Try a reinstall, from here. Link to comment Share on other sites More sharing options...
Nationalsolo Posted May 16, 2018 Share Posted May 16, 2018 Hi @Jeba Your files downloaded OK but unfortunately the images/clips and mp3 received are not related to the .vpj file which was sent. These are the steps you should follow.... With your project on the timeline you need to ... Click the File tab Select Save Portable Project As Navigate to and Select a file in wish to save the data. Your project Clips/Images/Audio files will then be copied and saved into the selected folder along with a.vpj file. The folder will be dated and numbered to distinguish it from any other folder created in this way. The contents of this folder will enable your project to be recreated on a different PC. It is the contents of this folder that should be uploaded to the file sharing website. Nat Link to comment Share on other sites More sharing options...
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