GameKyuubi Posted May 23, 2017 Share Posted May 23, 2017 I'm running Windows 10 and the trial version of VideoPad. I am unable to import any videos. Whether I drag them in or click "Add Files" or whatever, they all give me the same error "Failed to load video". The videos work fine. They play fine in any video player and I've tried converting one to a few different formats with Handbrake, but nothing works. It's a real shame because I used VideoPad on another computer and really liked it. Link to comment Share on other sites More sharing options...
Nationalsolo Posted May 23, 2017 Share Posted May 23, 2017 Hi Obviously that shouldn't happen. Try reinstalling VP latest VP version Nat Link to comment Share on other sites More sharing options...
GameKyuubi Posted May 23, 2017 Author Share Posted May 23, 2017 I'll try reinstalling but I downloaded and installed it today already. Link to comment Share on other sites More sharing options...
GameKyuubi Posted May 23, 2017 Author Share Posted May 23, 2017 1 hour ago, Nationalsolo said: Hi Obviously that shouldn't happen. Try reinstalling VP latest VP version Nat Nope, same problem. "Failed to load file." Link to comment Share on other sites More sharing options...
borate Posted May 23, 2017 Share Posted May 23, 2017 Odd. Use this tool to remove all traces of Videopad, if it gives that option. Then reinstall the latest version. Any luck? Link to comment Share on other sites More sharing options...
GameKyuubi Posted May 23, 2017 Author Share Posted May 23, 2017 Nope, same problem. Which makes sense. Today is the very first time I've installed it so I doubt it's something left over from a previous build. Link to comment Share on other sites More sharing options...
borate Posted May 23, 2017 Share Posted May 23, 2017 This thread appears to discuss the same issue, though the fix for that user may not apply to your PC. Link to comment Share on other sites More sharing options...
GameKyuubi Posted May 24, 2017 Author Share Posted May 24, 2017 8 hours ago, borate said: This thread appears to discuss the same issue, though the fix for that user may not apply to your PC. Yep, saw that. Unfortunately that fix doesn't apply since there have been numerous updates since then and I'm currently up to date. Link to comment Share on other sites More sharing options...
borate Posted May 24, 2017 Share Posted May 24, 2017 Doesn't make sense. How's the free space on your hard drive? Clear TEMP files. You might upload a file or two to a server and link them here, so folks can verify that they load. Link to comment Share on other sites More sharing options...
GameKyuubi Posted May 24, 2017 Author Share Posted May 24, 2017 100 GB free. Here's an example of a file that does not load: http://trailers.divx.com/divx_prod/profiles/Helicopter_DivXHT_ASP.divx Link to comment Share on other sites More sharing options...
borate Posted May 24, 2017 Share Posted May 24, 2017 Loaded up quickly here. Apparently there's a issue with your system though I'm at a loss to say what it might be... Install and run VP as administrator (right-click|RUN AS ADMINISTRATOR) and see if that makes a difference. Link to comment Share on other sites More sharing options...
GameKyuubi Posted May 24, 2017 Author Share Posted May 24, 2017 1 hour ago, borate said: Install and run VP as administrator (right-click|RUN AS ADMINISTRATOR) and see if that makes a difference. That was the first thing I tried, same problem. It's tempting to point the finger at my system, but other editors like AVS work just fine. A more descriptive error message would be tremendously helpful. Link to comment Share on other sites More sharing options...
Nationalsolo Posted May 24, 2017 Share Posted May 24, 2017 Hi Also loaded and ran OK here on old Vista system (as well as VLC, WMP and Irfanview) Nat Link to comment Share on other sites More sharing options...
c_major Posted May 24, 2017 Share Posted May 24, 2017 @GameKyuubi Can you import any(video, image or sound) file? Link to comment Share on other sites More sharing options...
GameKyuubi Posted May 24, 2017 Author Share Posted May 24, 2017 10 minutes ago, c_major said: @GameKyuubi Can you import any(video, image or sound) file? I can import sound files fine. Didn't test images. Link to comment Share on other sites More sharing options...
c_major Posted May 24, 2017 Share Posted May 24, 2017 Please try manually delete these folders and import videos again: C:\Program Files (x86)\NCH Software\Components C:\Users\[User Name]\AppData\Roaming\NCH Software\Components Make sure the internet is available. VideoPad will try to download all the missing components automatically. Link to comment Share on other sites More sharing options...
GameKyuubi Posted May 25, 2017 Author Share Posted May 25, 2017 I just installed it again and this time when I tried to add video I got an error "pure virtual function call" which crashed the program. Opened it again and now it's back to the original error. 6 hours ago, c_major said: Please try manually delete these folders and import videos again: C:\Program Files (x86)\NCH Software\Components C:\Users\[User Name]\AppData\Roaming\NCH Software\Components Make sure the internet is available. VideoPad will try to download all the missing components automatically. Those directories did not exist after my Revo uninstall. I reinstalled the program, checked the locations again. The second one didn't exist, but the first one did. I deleted it and reopened VP. It downloaded new copies of the files. Still didn't work. Same error. Link to comment Share on other sites More sharing options...
c_major Posted May 25, 2017 Share Posted May 25, 2017 Are you logged on as administrator? Link to comment Share on other sites More sharing options...
GameKyuubi Posted May 25, 2017 Author Share Posted May 25, 2017 Just now, c_major said: Are you logged on as administrator? Yes, I've also run it as administrator and installed it as administrator, neither works. Link to comment Share on other sites More sharing options...
c_major Posted May 25, 2017 Share Posted May 25, 2017 Please try: In C:\Program Files (x86)\NCH Software\Components find a folder called ffmpeg23. There should be 5 files in the folder. Manually create C:\Users\[User Name]\AppData\Roaming\NCH Software\Components Copy the folder ffmpeg23 to C:\Users\[User Name]\AppData\Roaming\NCH Software\Components Try import video see how it goes Link to comment Share on other sites More sharing options...
GameKyuubi Posted May 25, 2017 Author Share Posted May 25, 2017 Now that I've checked again, they are already there. Not sure when they appeared but they're there now. Import still fails. Link to comment Share on other sites More sharing options...
Nationalsolo Posted May 25, 2017 Share Posted May 25, 2017 Hi Perhaps it might be better to clear all the NCH files out and reinstall. Vis... If the error comes up check the task manager to stop the process running. Hold down the Ctrl and Shift keys and press the Esc key to launch Task Manager. (Or use Ctrl/Alt/Delete) Click the "Processes" tab and click on the "Image Name" column header. Scroll down through the list of processes to make sure the original program that gave the error message is not on the list. If it is in the list, click it and then click "End Process." If it still crashes do a complete uninstall followed by a cleanout of all NCH files and references in the registry...... Create a PC restoration point to restore back to if any problem arises. Open VP and note via tools/options/disk where the cache file is. Uninstall first using the control panel in the normal way. Check if the cache file is still there and if so drag and drop it in the waste bin. (The whole folder) Then do a search for all NCH folders and manually drag any relating to VP to the waste bin. Do a search for Videopad files and VP files etc. and drag these to the waste bin. Now (from one of my previous posts) do a regedit search for NCH videopad in the registery and delete all those.in HKEY_CLASSES_ROOT that relate to NCH.Videopad Then Check HKEY_CURRENT_USER /Software/NCH Software/ and delete the VideoPad folder. Then check HKEY_CURRENT_USER/SOFTWARE/NCH Software and delete the VideoPad folder That should just about remove it all. Note the main uninstall should remove most of these anyway but check all the same as I find some do get left. If it is still there, manually delete the Videopad projects folder from "My documents" Close down and Reboot the PC and check that VP has gone. If you encounter any problems just restore back to your saved restoration point. If all seems well then if you want to, reinstall VP.This of course will place a new Videopad projects folder into "My documents" Latest version ...latest VP version Now open VP and see what happens when you drag and drop a single jpg image (for a start) into the clip bin and then from there onto the timeline. Nat Link to comment Share on other sites More sharing options...
GameKyuubi Posted May 26, 2017 Author Share Posted May 26, 2017 This is getting ridiculous. I installed VPE for the very first time a few days ago and the version hasn't changed since then but okay let's try yet again. Uninstalled, checked all locations listed, all deleted. Downloaded the latest version again, installation went fine. Opened VPE. Dragged in JPG image. No problems. Moved image to timeline. No problems. Dragged in audio. No problems. Moved audio to timeline. No problems. Dragged in helicopter.divx that I linked above. "Failed to load file". Exactly the same. Link to comment Share on other sites More sharing options...
Nationalsolo Posted May 26, 2017 Share Posted May 26, 2017 Hi Hmmmm.... Does this happen with mpeg4 clips or .avi clips etc. or only with this particular clip? It's odd sinceas your DivX video loads and plays OK here. Nat Link to comment Share on other sites More sharing options...
GameKyuubi Posted May 26, 2017 Author Share Posted May 26, 2017 2 minutes ago, Nationalsolo said: Hi Hmmmm.... Does this happen with mpeg4 clips or .avi clips etc. or only with this particular clip? It's odd sinceas your DivX video loads and plays OK here. Nat As I stated in the title, it happens with all filetypes I've tried, including .divx, .avi, .mov, .webm, and .mp4. Link to comment Share on other sites More sharing options...
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