Paul H Posted March 8, 2017 Share Posted March 8, 2017 No matter what clip I bring in to VideoPad and no matter how much or how little I change the clip, I am unable to export it. I just get the Export Queue box pop up but the item has "Failed" in red every time. I am using version 5.01 on a MacBook Pro which is running OSX 10.11.6. Any ideas? Link to comment Share on other sites More sharing options...
macfly Posted March 8, 2017 Share Posted March 8, 2017 Hi Paul Does it fail for all export types and file formats? Link to comment Share on other sites More sharing options...
Paul H Posted March 9, 2017 Author Share Posted March 9, 2017 Yes, everything I've tried in all the export options is resulting in a fail. Link to comment Share on other sites More sharing options...
macfly Posted March 9, 2017 Share Posted March 9, 2017 1. Are you running the NCH website version or the Mac App Store version? 2. Have you registered or upgraded to unlock the Pro features? Link to comment Share on other sites More sharing options...
Paul H Posted March 9, 2017 Author Share Posted March 9, 2017 Bought from NCH Software and registered. That was yesterday. The free version was working last week. Is it possible that the free version is actually better than the one you have to pay for? That's a bit disturbing. Link to comment Share on other sites More sharing options...
macfly Posted March 9, 2017 Share Posted March 9, 2017 Registration shouldn't result in this kind of a problem. Sent you a message Link to comment Share on other sites More sharing options...
dexterg22 Posted March 12, 2017 Share Posted March 12, 2017 Starting last week I experienced the same "failed" message each time I uploaded. First it as with exporting to Youtube (4k), then when exporting to .mp4. I purchased directly from NCH - registered - VideoPad professional v.4.58 Windows 10. Link to comment Share on other sites More sharing options...
fredgolightly Posted March 27, 2017 Share Posted March 27, 2017 Any response / fix for this? Basically facing the same issue. Link to comment Share on other sites More sharing options...
dexterg22 Posted March 27, 2017 Share Posted March 27, 2017 I just brought the Frame Per Seconds down to 30FPS and it worked. But it seems like I shouldn't have to do this. Link to comment Share on other sites More sharing options...
c_major Posted March 28, 2017 Share Posted March 28, 2017 "Failed" message normally happen when out of memory. Especially when exporting 4k videos with complex project (e.g. many tracks, effects and transitions). We aware of this issue and working on it continuously. Reduce number of tracks, effects and transitions in your project will also help with the problem. Link to comment Share on other sites More sharing options...
fredgolightly Posted March 28, 2017 Share Posted March 28, 2017 13 hours ago, dexterg22 said: I just brought the Frame Per Seconds down to 30FPS and it worked. But it seems like I shouldn't have to do this. Tried, no luck. 8 hours ago, c_major said: "Failed" message normally happen when out of memory. Especially when exporting 4k videos with complex project (e.g. many tracks, effects and transitions). We aware of this issue and working on it continuously. Reduce number of tracks, effects and transitions in your project will also help with the problem. Shouldn't happen when I'm using an 18mb 8 second 1080p 30fps 2-channel clip with no transitions or effects at all then? Literally drop the mp4 into the timeline and export. Link to comment Share on other sites More sharing options...
borate Posted March 28, 2017 Share Posted March 28, 2017 If possible, use the FILE menu to SAVE A PORTABLE PROJECT, zip it if necessary and put it up on a server like Dropbox, MS OneDrive or Google Drive. Some one will test it. Link to comment Share on other sites More sharing options...
fredgolightly Posted March 28, 2017 Share Posted March 28, 2017 1 hour ago, borate said: If possible, use the FILE menu to SAVE A PORTABLE PROJECT, zip it if necessary and put it up on a server like Dropbox, MS OneDrive or Google Drive. Some one will test it. I've done mine here if it's any help - same issue. Link to comment Share on other sites More sharing options...
dexterg22 Posted March 28, 2017 Share Posted March 28, 2017 14 hours ago, c_major said: "Failed" message normally happen when out of memory. Especially when exporting 4k videos with complex project (e.g. many tracks, effects and transitions). We aware of this issue and working on it continuously. Reduce number of tracks, effects and transitions in your project will also help with the problem. C-Major - when you say "out of memory" - do you mean on MY local computer - or do you mean on the NCH server? I have 8 GB of ram which should be sufficient. Link to comment Share on other sites More sharing options...
borate Posted March 28, 2017 Share Posted March 28, 2017 1 hour ago, fredgolightly said: I've done mine here if it's any help - same issue. "Server not found." It appears that you forgot to input the URL. Try again, please. Link to comment Share on other sites More sharing options...
fredgolightly Posted March 28, 2017 Share Posted March 28, 2017 18 minutes ago, borate said: "Server not found." It appears that you forgot to input the URL. Try again, please. Sorry, link updated: https://www.dropbox.com/sh/de4feufai9o48sa/AABN4ztKCktGkicOn5o9qM3na?dl=0 Link to comment Share on other sites More sharing options...
borate Posted March 28, 2017 Share Posted March 28, 2017 That's just the data (vpj) file. We need the project files as well. FILE|SAVE AS PORTABLE PROJECT, then upload that file. If there are many elements, zip it first. Link to comment Share on other sites More sharing options...
fredgolightly Posted March 28, 2017 Share Posted March 28, 2017 3 minutes ago, borate said: That's just the data (vpj) file. We need the project files as well. FILE|SAVE AS PORTABLE PROJECT, then upload that file. If there are many elements, zip it first. Nope, mp4 file is there, too. You either need to click the video thumbnail or maybe request desktop site if ona a mobile device. It's definitely in the same folder, but here's a direct link for people who are struggling to see it https://www.dropbox.com/sh/de4feufai9o48sa/AADVtE0rG-5xTXg_cEz1-WO7a/VID_20170303_221740.mp4?dl=0 Link to comment Share on other sites More sharing options...
borate Posted March 28, 2017 Share Posted March 28, 2017 It's there now. Tested three Mp4 exports: 1280 x 720, 1920 x 1080 normal and 1920 x 1080 lossless. No errors, looked good. Something seems to be amiss on specific PCs. What are the specs for yours? RAM, disc space available, video memory, CPU, etc. Link to comment Share on other sites More sharing options...
fredgolightly Posted March 28, 2017 Share Posted March 28, 2017 Normal Windows 10 home, nothing special in setup, 8gb ram, 700gb free disk space, running VP with no other apps, quad core AMD A10, Raedon R6 you I think. Runs Lightroom fine, and other exports-to DVD images, not video formsts,-work ok. I'm pretty good with computers, all drivers updated, no driver updating tools, no crapware, no pirated anything, it's clearly the app as others have the issue, two other pcs I can use have the issue, and it's always downloading and redownloading the same file. I just wish I could get hold of a coder/app author to help then I could buy it! Link to comment Share on other sites More sharing options...
borate Posted March 29, 2017 Share Posted March 29, 2017 If you have the will, test an earlier version. If it behaves differently this will help isolate the problem to 5.01. Link to comment Share on other sites More sharing options...
fredgolightly Posted March 29, 2017 Share Posted March 29, 2017 Same issue with 4.48 and 4.48. Good idea though! Link to comment Share on other sites More sharing options...
borate Posted March 29, 2017 Share Posted March 29, 2017 Hummm, hints at a permissions problem. Next test: You might kill the firewall, then put the file in place (where suggested earlier) and try an export. Link to comment Share on other sites More sharing options...
fredgolightly Posted March 29, 2017 Share Posted March 29, 2017 55 minutes ago, borate said: Hummm, hints at a permissions problem. Next test: You might kill the firewall, then put the file in place (where suggested earlier) and try an export. Good idea, just tried on one machine and same issue. Link to comment Share on other sites More sharing options...
notenough Posted May 31, 2017 Share Posted May 31, 2017 anyone know a good program I can pay for instead of Videopad? I'm looking for one that WILL export my videos. Link to comment Share on other sites More sharing options...
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