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Hi,

You can try to Normalize the audio and check the result.  You can go to the Tools tab > More Tools > Normalize.

Hi,

Make sure that your drivers are up to date on your Windows laptop.

The best way to communicate your ideas and suggestion is directly with the development team, to do so, leave your suggestion on the following page: https://www.nch.com.au/suggestions/index.html

Could you elaborate, what you mean by Volta Counter? 

Hi @jamaag21

Yes, that is possible. The best way is to experiment with the export settings. Changing the resolution, FPS, quality and file format can make a big change during the process.

Hi Don,

Unfortunately, there is no option to cancel it. You can leave your suggestions to the development team on the following page: https://www.nch.com.au/suggestions/index.html

Hi,

You can check the video tutorial below: https://www.youtube.com/watch?v=7wpfiFwq8Og&ab_channel=NCHSoftware

Hi,

You may want to try the following steps:

- Select a short part of 'noise only'. Usually, this is from a gap in the audio.
- Select Effects -> CleanUp -> Noise Reduction -> "Grab noise sample from selected area for spectral subtraction".
- Select the entire file.
- Select Effects -> CleanUp -> Noise Reduction -> "Spectral subtraction based on noise sample".

Hi,

Check the following:

- Ensure that all cables are securely connected.
- Make sure that your video grabber is compatible with your computer
- Check for any drivers that need to be installed

Hi @EdmundD

The instructions have covered the custom report part, here is the link: https://help.nchsoftware.com/help/en/expressaccounts/win/help.pdf

Hi @Amandeep B

You should uninstall the program using Control Panel. After that restart your computer (mandatory). Finally, visit the following page to download free version again, link: https://www.nchsoftware.com/software/free-downloads.html

Hi @Toby,

Currently, the program is only compatible to work on Windows, and MacOS (10.05 or above).

Hi,

To change the key use the following steps:

1. Open the program > Click Options > Key.
2. Click on the Key that you want to change.
3. Click on the Change button.
4. In the Select Key/Macro window click on the Change button > Press the key you want to assign as a macro.
5. Click Ok.

Hi @Susan24,

After installation, you will need to register the software. To register, use the following steps:
1. Open the program.
2. From the top left corner, click the "File" menu.
3. From the dropdown menu select "Register software..."
4. Enter your registration code (numbers and letters) and click on Register.
5. If successful, you'll see the "Licensed Software" status at the very top of the window, next to the program's name.
 

Hi, 

It could be that your frame is too slow. Try to set the frame using the following steps:

https://www.nchsoftware.com/capture/kb/1492.html

Hi,

Please ensure that you close all other programs running on your computer to avoid any potential conflicts with your microphone settings. Also, update your audio drivers to the latest version.

When you open the program in the low left part of the window you will see the option "Record Screen as". From the drop-down menu, you can select the file format.

Hi,

Check that your CD is a proper audio CD.  The information returned by the freeDB server will always be correct, as long as the information is for an audio CD.

Hi,

1) Check you record input device on Settings.
2) Check your record input channel. Try alternatives sometimes the microphone is actually on line-in or vice versa.
3) Check your microphone is actually connected.

Hi,

Have you tried to record something online or locally on your computer? If the issue occurs when recording online, the problem is likely related to DRM protection. For testing purposes try to record something on your Desktop and check the result.

Hi,

Uninstall Debut, then delete 3 folders named "Debut" and 1 named "Components" from these locations:
**C:\Users\<username>\AppData\Roaming\NCH Software\Debut\
**C:\Program Files (x86)\NCH Software\Debut\
**C:\Program Files (x86)\NCH Software\Components
**C:\ProgramData\NCH Software\Debut\
**If you can't find any of the folders, just continue.

If you can't find the AppData folder, set Windows to show hidden files and folders with the steps from this link: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files.
Download the software version covered by your license and enter your registration code.

Hi,

The H265 compression is available if you select the .mp4 or .mov file format.

When you open the project in MixPad, please verify if the waveform is visible on the audio track. Ensure that the volume is properly adjusted by clicking on the button located on the audio track, and confirm that the file is not muted. 

Hi,

Please note that the installation is available for customers on the official webpage, here is the link: https://www.nch.com.au/soundtap/index.html

Please note that installing the software will not have any impact on other programs on your computer, as it is completely unrelated. All NCH programs are specifically designed to function only with your explicit permission. In other words, the program will not operate unless you have previously taken an action to initiate it.

Finally, it's worth noting that all NCH programs undergo rigorous testing and are deemed safe before each release. For further information on this topic, you can find comprehensive details via the following link: 

https://www.nch.com.au/software/safety-guarantee.html 

Hi,

Which type of recording are you referring to (Webcam, Capture Device, Network Camera, Screen Capture)? Are you recording something online or something on your Desktop?