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Jsalgado

Support
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Everything posted by Jsalgado

  1. Can you please open a support ticket at supportnch@nchsoftware.com, so one of our specialist further assist you in this matter?
  2. Gmail has a setting called "Allow less secure Apps" which you need to enable in order to send emails successfully. Follow the steps below in order to enable it: Go to the "Less secure apps" section in My Account. Next to "Access for less secure apps," select Turn on. (Note to G Suite users: This setting is hidden if your administrator has locked less secure app account access.)
  3. Can you please open a support ticket to supportnch@nchsoftware.com. We might ask you to send that file for us to test it on our end.
  4. To slur a note to any following note, select the "Slur tool" from the "Note Toolbox", then click the first note and then click the last note of the group. Remember, Slurs and ties are treated differently when playback, even though some times they looks the same. If you still need help, open a support ticket at supportnch@nchsoftware.com.
  5. Hello, have you try this: 1. Go to the "Purchased" tap 2. Select the option called "Accounts Payable" 3. Click on the account you need to change 4. Highlight it and click on "Edit" Try this and let us know. If you still have issues, you can open a support ticket to supportnch@nchsoftware.com
  6. In this case can you please open a support ticket to supportnch@nchsoftware.com so we can offer further assistance.
  7. Hello, can you please open a support ticket to supportnch@nchsoftware.com so we can provided further assistance. Please add as much information as you can so we can help you.
  8. Jsalgado

    ABN

    Hello Tangles, In the software there is not an specific section created to enter this number, but you can added it in the Note or Foot Comment. Go to "Options", the "Receipt Text Tap" and enter the number there. You can preview the receipt to make sure where the number is showing.
  9. The repeat sign tools are located in the tap called "Notation", and select the option called "Bar Line Repeat Change Tools". Please check this option and let us know. If you still need assistance please open a support ticket to supportnch@nchsoftware.com.
  10. Jsalgado

    Brendan

    Hello, this option is located in the "File" tab in the upper left hand side of the screen, then select "Do not Disturb". You can enable and disable this option from there.
  11. You can submit a support ticket to supportnch@nchsoftware.com so one of our specialist in Express Accounts can assist you with your request.
  12. Hello, Andrew. Please open a support ticket to supportnch@nchsoftware.com, so one of our technicians can assist you with this matter. Just make sure to be as much specific as you can, and include all the steps you already perform.
  13. Unfortunately this is a limitation that the program has in the web access. We will send this suggestion to our developers to see if they can include it in newer versions of the program.
  14. Follow the steps below to convert images: 1. To convert your image files into the desired format, begin by adding files into the file list window. Either click the Add File(s) button, or select File -> Add File(s) from the menu. You may also click the Add Folder button to add all image files contained in the specified folder 2. Near the bottom of the main window, there is a field labeled Output folder, where you can specify the file directory where converted files will be stored. You can either type in the desired folder, or you can click the Browse button below the field. Doing so will bring up a window where you can browse for the destination directory on your hard drive. The last several directories you have chosen in the past are stored in a drop-down list, and can be accessed by clicking the arrow on the right edge of the text field. 3. The field labeled Output Format is where you can select the desired output file format for your files. 4. Once you have set the output folder and format, you can then select the files from the list you want to convert, and either click the Convert button, or select File -> Convert from the menu. If you click the Convert button without any files selected, all files in the list will be converted by default. Any effects, options, output settings or list changes that occur during a conversion will affect future conversions and not the existing conversion.
  15. The program can record from as long as you need it to be recording, unless it is interrupted somehow by the computer going to stand-by, sleep, shutdown. Or if the recording device is disconnected usually happens with USB devices that go to sleep for saving power settings in the system. Please check. If you keep having problems you can submit the request to our support email supportnch@nchsoftware.com.
  16. According with what you just have said, Soundtap is stopping the recording automatically? You should be able to stop the recording manually, it should recording continuously. Please confirm, you can also open a support ticket at supportnch@nchsoftware.com so one of our audio techs help you with your issue.
  17. If you receive a message saying that Voxal is unable to detect an audio stream while you are using Voxal's preview mode, then you may not have the correct audio device selected to work with Voxal. Go to Voxal's Options and make sure you select the the correct preview devices in the drop down lists. In some rare circumstances, the microphone you are using may not be compatible with Voxal. If you continue to have problems try using a different microphone to see if that fixes the issue.
  18. As of right now there isn't. Unfortunately the invoice item code and description will not update automatically after you made a change in the item. All the invoices that you create using the "old item" information will remain the same and you'll need to updated them manually. Remember you can submit your suggestions and feedback directly to our developers at: http://www.nch.com.au/suggestions/
  19. In this case, can you go to "Options", the "Audio Tap", click on "Microphone" and "System Mixer" in the right side of the screen? There you can right click in any section or part of the box and select the option called "Show Disable Devices". There you can look for your external microphone.
  20. Hello SEVENSUN, if you need to save a file from Mixpad temporarily to keep working on it later, you need to select the option "Save Project" located in the upper left hand side of the screen, is the diskette icon. Mixpad will save this file with an .MPDP extension and you are going to be able to open it later. We recommend you to save this file somewhere visible, like in your desktop. Once you save it, you should be able to see an icon for Mixpad with the name of the file you create.
  21. Unfortunately Copper cannot perform such action, we suggest you to send your feedback directly to our developers at: http://www.nch.com.au/suggestions/
  22. There is no limit, NCH offers lifelong licenses, so is going to work until your operating system supports you software version. We offer a video converter called Prism, go to this page for further information: http://www.nchsoftware.com/prism/index.html
  23. Jsalgado

    Exporting Files

    Where do you want to export the file? Remember you can export it by saving the file in your computer, then just need to move it to create the presentation, please follow the steps below: 1. Open the project you need to save in Wavepad 2. Once open, click on "File" in the top left corner 3. Select the option called "Save File As" 4. Look for the location where you want to save the file. To set up the email account: 1. Go to "Options" on the top 2. Click on the "General tap" and go to "Email Settings" 3. Follow the steps below to set the email: - Open your email settings in Express Invoice by clicking the "Options" button on the toolbar - Select "Other" from the list on the left -Click the "Email Settings"... button -Select the radio button for "Use SMTP to send email directly to the mail server" -Enter the server address in the "SMTP mail host" text box (this varies depending on your email client) --"Gmail": smtp.gmail.com --"Yahoo": smtp.mail.yahoo.com or smtp.mail.yahoo.co.uk (if email address ends in yahoo.co.uk) --"Hotmail/MSN/Outlook.com": smtp.live.com --"AOL": smtp.aol.com --"Comcast": smtp.comcast.net --"Other": Contact your mail provider for your SMTP server address -Check the box labeled "Server requires authentication" -Enter your "User Name", (e.g., youraddress@gmail.com), and your "Password" in the appropriate text boxes -Check the box labeled "Use secure connection (SSL/TLS) if available" "Please note": Comcast users should skip this step - Enter your email address into the "Default reply email" textbox -Click OK to save your changes.
  24. We need to reproduce the issue in order to fix the problem. It would be very helpful if you can share the project files to us (via https://files.fm/). You can open a support ticket and send the project using this email: supportnch@nchsoftware.com
  25. Podría reelaborar su pregunta? Cuando usted se refiere a "asignar de un stock de 4 torres una a un usuario", se refiere a realizar una venta? Recuerde que también puede referir su pregunta directamente al correo de soporte técnico: supportnch@nchsoftware.com
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