abhiinfotech207

hi.. i am using cisco ATA 186 and normal phones well axon setting on version 1.09 works fine but 1.20 does not work well i have confgure extension for ata, and i have also created external line also dial plan that is when number starts with 1 it should use dial on my external line but it says can't find any extension with that number.. i have also tried with express talk but same result is comming.. what is problem plz solve it.. same setting works perfectly fine for version 1.09 thanks abhi.

Hi all, I am using cisco ATA 186, and phone, all my ata register to axon as extension and user dial that is outgoing calls. now i want to know how can i add conference feature that is caller call customer and then caller puts customer to hold and dial to third party and if party answer all three can talk i know nch has it conference server, using it how can i deploy this feature thanks in advance. thanks abhi.

gr8 man u r just the best thanks for such a gr8 idea thanks abhi

its does not that axon does not support g729 dear it does support well yes but if u have configure like that it should use only g729 than axon won't work thanks abhi

other thing i suggested u is to make 10 different extensions and 10 different external lines and point every extension to one external line so one extension= one external line thanks abhi

various reason 1. are u able to connect to axon machine, just check the connectivity, 2. just check that firewall is not blocking u from registering from axon 3. just check that extension u are using is correctly created in axon, check user name and password details 4. if above all things are correct then ur mobile registeration time is too be for axon also just check that what details are u feeling in basic config 1. username axon extension 2 password pass of extension 3. proxy server IP of axon server 4 stun server if u use NAT hope this help thanks abhi

hi there, well u have created one axon extension that is ok but now u can define ur voipcheap account detail in external lines that should not be problem well u must also define dialing rule, that is for example if dial number starting with 1 should use exernal line 1 and so on... well u should also define in extension setting what outbound dialing plan its should use now it is better to create multiple extension as u can't select alternate external line so simple is to create 10 extension, just point each extension to one external line, it should be better instead of having one username and password as if funds in any line get over all ur costumer can't dial dear hope this helps thanks abhi.

hi dear i have mailed u hope u r able to configure it if anyother help tell me thanks abhi

just give me your email address i will send u the configuration page thanks abhi.

401 error means unauthorized to use this registrar well i will give u configuration page as soon as possible, dear it will take me one day to do that.. well i will asap thanks abhi

I have used Cisco ATA 186 with Axon without any trouble for months, it works gr8, no problem, tell me what kind of problem are u facing dear... thanks abhi.

dear i think its RTP port problem... Just change RTP port to some good value say 16000, its should solve the problem thanks abhi.

yes also default setting in dial plan is to ring at extension so i missed dial plan stuff.. its simple in axon.... thanks. abhi.

ok here is how i want it... 1. when call comes in how axon will detect it..? 2. When call comes in i can create group that call must be transfred to..... 3. if all agents are busy then he or she must wait for some agent to be free so that they can talk to them.. 4. if he is not able to talk to agents then there must be some recording utility that will ask for details and when it gives details it must be sotored. i want to know how does axon will detect incoming call... also i am new to DID number stuff so if anyone know how to configure DID number and what devices can i configure DID number plz let me know... thanks abhi.

Hi all, I just want to setup Intrective Voice Response using Axon... I will be having one DID number on which call will come, on receiving call Defult message must be played and upon selecting some option user must have go to other voice respone also if user presses some number say 9 he must be able to speak to my employee and so they can help them.. what i am thing how to setup this using Axon??? any help.. plz reply thanks abhi

well regarding Express talk sip account thing if you have sip account provided by your Sip provider, you will get user id, password and SIP Proxy IP. well in your case you that SIP account will be Axon PBX Extension ID password and SIP proxy IP will be IP of your Axon PBX( Public IP if you are trying to access at various places) just create one extension say 1001 and give password 1234 and if your public ip is say 69.64.xx.xx, just give this details and you are done.. you should be able to rigester with axon... also if your friend is working at home and if he is register at axon he can also receive call.... hope this help.... thanks. abhi.

thanks mate for helping... my problem is solved.. thanks abhi.

hi all, when i edit axon cdr and paste it in Micorsoft excel all details comes in one column, is it possible that everything should be in diffrent columns.. hope i am clear... also if not then is there any CDR software that i can configure for axon.... Thanks. abhi.

Well you can still change RTP Port values to other option i mean 16000 or any other, this should solve the problem, In local side, check that you have given address of outbound proxy same as your Axon server IP Well this should solve your problem, please give detials what devices you are using as axon extension thanks. abhi.

hi tarun.. well sounds good.. well i have seen axon used with some web hosted gateway or some thing like that i am not sure.. i have to figure out.. well they used nch all application and made predective dialer.. but result was not good at all.. if you have any idea or links how to develop predective dialer plz pass on to me if you want i can give u my email address.. thanks. abhi.

hi. well u should enable this two.. things in external lines in advance option Sip Compatibility Options Disable call activity polling (only use if call breaks after 60 seconds) Prevent odd RTP ports being forwarded (only use if 50% of calls fail) just tick both this option.. if you have already done that then you should change RTP port to some good value probably 15000 or so as rtp port must be occupied by some other program.. hope this wroks.. thanks. abhi.

well can anyone tell me what does this means.. v=0 o=1006 162967 162967 IN IP4 192.168.1.146 s=ATA186 Call c=IN IP4 192.168.1.146 t=0 0 m=audio 10002 RTP/AVP 4 8 0 101 a=rtpmap:4 G723/8000/1 a=rtpmap:8 PCMA/8000/1 a=rtpmap:0 PCMU/8000/1 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-15 thanks. abhi.

Hi all. Well i am using AXON as centerally managing outbound calls. thatis my all call come to axon and then through axon it go to my service provider and then it comes to axon and then goes to the particular agents.. well my questions are... 1. i have found that there are only two option for controlling Axon web and general axon panel.. is there any other way to manage axon.. 2. well does axon gives logs of number dial with actual duration for which number was on.. or there is any way to do it.. 3. How can i know which codec is used when by axon, also if i only want to use G729a, what should i do so it uses that codec only, or some way to have it done.. 4.some time VRS connection breaks and it does not records any call of my axon pbx, what to do... thanks in advance.. thanks. abhi

well i solved the problem.... well Local RTP Port listining to was defult 8000 well.. i changed it to 15000, well it solved my problem.. as 8000 port was some time used by other program... well if anyone facing the same problem.. you can try out this... thanks anyway.. thanks. abhi.

Hi all. Well till the date we are using Cisco ATA 186, which contact my Netgear wireless router and the call is routed to my service provider gateway. In this we have to enter Real Pins ID and Password provided by my service provider... well now what i want to do.. is that all call should directly come to my AXON Server and I have configure my Service Provider Proxy on Axon and it will pass call to ATA.. I have done everything sucessfully, call are being dialed sucessfully in Express talk.. but when i am configuring my cisco ata for this call are being made but voice is not transfered.. well i have gone through techinical support of AXON, this one.. P. When transferring a call, the call is connected but the transferred caller cannot be heard. On the Axon Web Control panel select External Lines, and then click the name of the External Line being used for the transfer. On the display for that line, click the <Advanced Line Settings> button. On the Advanced Settings page, scroll down to Sip Compatibility Options and tick the check boxes for “Disable call activity polling” and “Prevent odd RTP ports being forwarded”. i did that and well for first two calls voice was transfred but then for three calls it wasn't well can anyone provide any solution... Thanks. abhi.