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DannR

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  1. Express Accounts stores the data in the following locations: C:\ProgramData\NCH Software C:\Users\(Your computer profile)\AppData\Roaming\NCH Software\ExpressAccount If you can't find the AppData folder, set Windows to show hidden files and folders with the steps from this link: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files Then put the previous backup on this folder, and try to restore again from the program. Unfortunately there is no option to recover information,.
  2. The issue is with all the files or just with this file because could be the file also the problem? Try to reinstall. Uninstall your software first, then go to the folder location below on your computer then delete the Express Scribe folders: C:\ProgramData\NCH Software C:\Users\(Your computer profile)\AppData\Roaming\NCH Software\Express Scribe If you can't find the AppData folder, set Windows to show hidden files and folders with the steps from this link: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files. After deleting the Express Scribe folder, restart your computer then install it again.
  3. What is the setup that you are using on the options for the MP3 the Bitrate for the Exporting, The issue is with all the files or just with this file because could be the file also the problem? Try to reinstall. Uninstall your software first, then go to the folder location below on your computer then delete the Switch folders: C:\ProgramData\NCH Software C:\Users\(Your computer profile)\AppData\Roaming\NCH Software\Switch If you can't find the AppData folder, set Windows to show hidden files and folders with the steps from this link: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files. After deleting the Switch folder, restart your computer then install it again.
  4. Try doing a clean install and delete all the cache of the program. Uninstall your software first, then go to the folder location below on your computer then delete the Debut folders: C:\ProgramData\NCH Software C:\Users\(Your computer profile)\AppData\Roaming\NCH Software\Debut If you can't find the AppData folder, set Windows to show hidden files and folders with the steps from this link: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files. After deleting the Debut folder, restart your computer then install it again from the next link: http://www.oldversiondownload.com/oldversions/debut-6-02-2020-02-04.exe
  5. Let's try doing a clean install and delete all the cache of the program. Make sure that you have the backup data folder before start doing this. Uninstall your software first, then go to the folder location below on your computer then delete the Express Invoice folders: C:\ProgramData\NCH Software C:\Users\(Your computer profile)\AppData\Roaming\NCH Software\Express Invoice If you can't find the AppData folder, set Windows to show hidden files and folders with the steps from this link: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files. After deleting the Express Invoice folder, restart your computer then install it again from the next link http://www.oldversiondownload.com/oldversions/expressinvoice-7-25-2019-11-13.exe That should do it. Please try it again after that and see if that fixes the issue.
  6. Around the end of 2017 the Version V4.36 was the last version in Classic white, if you need it you can download it from here: http://www.oldversiondownload.com/oldversions/mixpad-4-36-2017-09-06.exe The next version was using now the Grey background,
  7. DannR

    Static Recording

    Let's try doing a clean install and delete all the cache of the program. Uninstall your software first, then go to the folder location below on your computer then delete the Debut folders: C:\ProgramData\NCH Software C:\Users\(Your computer profile)\AppData\Roaming\NCH Software\Debut If you can't find the AppData folder, set Windows to show hidden files and folders with the steps from this link: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files. After deleting the Debut folder, restart your computer then install it again from the next link: http://www.oldversiondownload.com/oldversions/debut-5-40-2019-03-01.exe That should do it. Please try it again after that and see if that fixes the issue.
  8. Try to do the recording using the Webcam of your computer, do you get the same result, do you get the same result with any format, also check the Input settings, make sure that you have access to the device from your computer, and that you are running the latest drivers too. If you keep getting the blip, would be better to send the information to the Technical Support Team: https://www.nch.com.au/support/supportcontact.html?software=Debut
  9. DannR

    Express invoice

    You can create the item in this case, an generate the invoice, then you can add the value of the item and generate the invoice. If you need more assistance, contact technical support: https://www.nch.com.au/support/supportcontact.html?software=ExpressInvoice
  10. In that case, you would need to download the audio file into your computer and then upload it into the program, the program would try to transcribe the audio and then you can star with the transcription too.
  11. In this case, you would need to select Options, then select the Audio Tab. From the Audio tab, select the device, make sure that is been recognize. that would be the option to set the interface that you are going to use.
  12. En este caso, el program solo te va a brindar las opciones de Administrador, Usuario y solo para ver los detalle, en general no va a brindar la opcion para escoger que acciones puede o no puede hacer desde el acceso web.
  13. The program itself would archive all the transactions, now if you need to have a specific transaction or you need to remove then you can co this manually, Now if you need to do save then on a specific folder, what you can do is generate a backup folder data so you would keep then. Please provide more details about what are you looking to do with the program, so we can check if there is anything else that we can provide to you as help.
  14. In this case try doing a clean install and delete all the cache of the program. Uninstall your software first, then go to the folder location below on your computer then delete the Express Scribe folders: C:\ProgramData\NCH Software C:\Users\(Your computer profile)\AppData\Roaming\NCH Software\Express Scribe If you can't find the AppData folder, set Windows to show hidden files and folders with the steps from this link: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files. After deleting the Express Scribe folder, restart your computer then install it again from the next link: https://www.nch.com.au/components/essetup.exe
  15. Try doing a clean install and delete all the cache of the program. Uninstall your software first, then go to the folder location below on your computer then delete the Disketch folders: C:\ProgramData\NCH Software C:\Users\(Your computer profile)\AppData\Roaming\NCH Software\Disketch If you can't find the AppData folder, set Windows to show hidden files and folders with the steps from this link: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files. After deleting the Disketch folder, restart your computer then install it again from the next link: https://www.nchsoftware.com/cdlabeler/disketchpsetup.exe That should do it. Please try it again after that and see if that fixes the issue. if you still getting issues, would be better to escalate this to the Technical Team
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