Problem recording Data to DVD Double Layer

[Jose Ferreira]

I recently bought Express Burn and I have a problem burning a data DVD to a Double Layer disc Express Burn only recognizes 4.7 GB and not 8.5 GB. Express Burn is an expensive program and I didn't expect to have such a problem. Please let me know what to do to resolve this situation. In addition, the recorder supports all types of Blu-Ray DVD and CD formats in all versions

[Chris75]

Hello Jose, 

Have you confirmed that the burner you are using supports dual-layer discs?  Keep in mind that not all DVD or Blu-ray players support dual-layer discs. 

If your Burning drive does support dual-layer discs, please contact the support team, provide them with the brand and model of the Burning drive you are using and they will let you know the next steps to follow.

[djtim1951]

On 7/7/2022 at 10:38 AM, Chris75 said:

Hello Jose, 

Have you confirmed that the burner you are using supports dual-layer discs?  Keep in mind that not all DVD or Blu-ray players support dual-layer discs. 

If your Burning drive does support dual-layer discs, please contact the support team, provide them with the brand and model of the Burning drive you are using and they will let you know the next steps to follow.

on 8/5/2022

I have the same problem and I just purchased  the software in one machine it freezes and wont work in the other one it wont burn the cd double layer and yes my drive supports double layer disk. also I own quite a few of NCH  software and i can believe that I have to go trough all of this because i keep getting messages to purchase a support plan. Why should I buy a support plan when I just bought the program? and is not working in two pc. any suggestions.

thank you 

[Jose Ferreira]

12 hours ago, djtim1951 said:

on 8/5/2022

I have the same problem and I just purchased  the software in one machine it freezes and wont work in the other one it wont burn the cd double layer and yes my drive supports double layer disk. also I own quite a few of NCH  software and i can believe that I have to go trough all of this because i keep getting messages to purchase a support plan. Why should I buy a support plan when I just bought the program? and is not working in two pc. any suggestions.

thank you 

 

[Jose Ferreira]

Hi,

I have been in contact with support and I have received an unexpected reply concerning the resolution of my problem with ExpressBurn not recognizing DVD DL discs. My DVD burn works fine with Nero in Windows enviroment but don't work with ExpressBurn within my Mac. So I have sent to support an error file and they told me that cannot tell me when problem can be resolved and have an answer back which disappointed once I have paid for an software which is not fully operational.  I don't what else to say I am really disappointed.