Running out of memory while opening high-res images (I'm using Windows 11)

[HackerDaGreat57]

One of my jobs is to edit high-resolution images. PhotoPad has handled this like a champ across all of my computers.

However, I am trying to open a 12096x16128 image, but PhotoPad is complaining that it does not have enough memory. That can't be true, since I had 35.6 GB of RAM free when I tried to open the image.

I suppose this is a side-effect of compiling PhotoPad for Windows as a 32-bit application.

All I'm asking for is for you to release a 64-bit version of PhotoPad for professionals that handle large images on a daily basis.

Frankly, I expect more from $60 software.

[elk]

In attempt to fix this issue, you can try the steps below:

Uninstall PhotoPad, then delete 3 folders named "PhotoPad" and 1 named "Components" from these locations:
**C:\Users\<username>\AppData\Roaming\NCH Software\PhotoPad\
**C:\Program Files (x86)\NCH Software\PhotoPad\
**C:\Program Files (x86)\NCH Software\Components
**C:\ProgramData\NCH Software\PhotoPad\
**If you can't find any of the folders, just continue. 

After that, restart your computer and reinstall the program using this link: https://www.nchsoftware.com/photoeditor/ppadsetup.exe

Once done, restart your system one more time and try again.

You may want to know that NCH Software formally takes suggestions or feedback about products through the form at http://www.nch.com.au/suggestions/

[HackerDaGreat57]

It is still complaining that it ran out of memory.

Yes, I restarted my computer.

The suggestions/bug report website is saying that secure.nch.com.au refused to connect when I click Submit.

[n1x1]

Hi @HackerDaGreat57,

Try the following steps:
 

1. Hit the Windows key, then click on the Settings menu.https://cdn.windowsreport.com/wp-content/uploads/2021/08/1A6wmXLPXV.jpg
2. From the left window pane, select System, then, from the right window side, navigate to Storage.https://cdn.windowsreport.com/wp-content/uploads/2021/08/WfFdrcTWAk-1.png
3. Wait for your OS to scan and assess the temporary cache files stored on your system.
4. Click on the Temporary files option.https://cdn.windowsreport.com/wp-content/uploads/2021/08/Dz9uPHvYfK-1.png
5. The various cache files will now be listed.
6. Scroll down, then select the files that you want to delete, and click on the Remove files button.https://cdn.windowsreport.com/wp-content/uploads/2021/08/ZrFngPjLkV-1.png
7. In the pop-up window, click on Continue to complete the process.https://cdn.windowsreport.com/wp-content/uploads/2021/08/BsnAwDZA0r-1.png
8. Now your selected files are deleted.

[HackerDaGreat57]

Literally none of these solutions are working. Tell your developer team to release a 64-bit PhotoPad just like they did for VideoPad, please.

[DannR]

NCH Software formally takes suggestions or feedback about our products through the form at http://www.nch.com.au/suggestions/