LaRa Posted February 8, 2022 Share Posted February 8, 2022 I find that the feathering setting in mask has reverted to the default value of 0 when I reopen a project. It is problematic if I have used this feature in several clips in the project because I have to go each clip and change the feathering value all over again. Link to comment Share on other sites More sharing options...
borate Posted February 8, 2022 Share Posted February 8, 2022 A bug - reported. Link to comment Share on other sites More sharing options...
LaRa Posted February 9, 2022 Author Share Posted February 9, 2022 Thank you! My six-month expires in two days! What are the chances of getting a bug-free version by then? I wish I had discovered and reported it earlier Link to comment Share on other sites More sharing options...
borate Posted February 9, 2022 Share Posted February 9, 2022 Can't say. But you may be able to use an unlicensed version in the future when, hopefully, feathering sticks. Be sure to retain your current installer and registration info if you decide to try other releases. Link to comment Share on other sites More sharing options...
LaRa Posted February 9, 2022 Author Share Posted February 9, 2022 Thank you, Borate! Link to comment Share on other sites More sharing options...
LaRa Posted February 11, 2022 Author Share Posted February 11, 2022 hi Borate, Regarding free upgrade to bug-fixed version after expiry of the current license, I need to know where to officially report the bug. The problem is, even though I am the user of the software, it is my husband who purchased it for me, so it is officially associated with his email. Could you please walk me through the procedure to officially report the bug? Link to comment Share on other sites More sharing options...
borate Posted February 11, 2022 Share Posted February 11, 2022 The developers have been notified, but you can put in your two-cents worth at... https://www.nch.com.au/software/bug.html Users here don't speak for the company, but it is known for granting license privileges to bug reporters. In whose name VP was purchased likely won't matter. Link to comment Share on other sites More sharing options...
LaRa Posted February 11, 2022 Author Share Posted February 11, 2022 Thank you again! Link to comment Share on other sites More sharing options...
borate Posted February 23, 2022 Share Posted February 23, 2022 Fixed in version 11.26 (beta as of this writing). Link to comment Share on other sites More sharing options...
LaRa Posted February 24, 2022 Author Share Posted February 24, 2022 Many thanks, Borate...will test it out.. Link to comment Share on other sites More sharing options...
LaRa Posted February 24, 2022 Author Share Posted February 24, 2022 yes, that problem has been addressed. But there is another one. In Storyboard mode, the clips completely disappear when you so much as move the mouse over it...but they do play normally in the preview window. I went back to 11.22 and I find that this problem exists in that version as well Link to comment Share on other sites More sharing options...
borate Posted February 24, 2022 Share Posted February 24, 2022 After testing with a half-dozen projects, not seeing that here. Storyboard display was normal. Confirm that the video driver and Direct-X are current... AMD / ATI users: http://support.amd.com/us/gpudownload/Pages/index.aspx Intel users: https://downloadcenter.intel.com/default.aspx nVidia users: http://www.nvidia.com/Download/index.aspx?lang=en-us Update DirectX: http://support.microsoft.com/kb/179113 Remember that SB mode displays only the clips on track 1. And that 11.26 is beta (test) at this time. Please list your PC's specs: CPU/GPU/RAM. If you share your project, we'll take a look at how it does here. The process is easy, quick and can be done privately. Just follow these steps... Back up --- With your project on the timeline, click on MENU at the top-left. Click FILE|BACK UP PROJECT FILES TO FOLDER. Choose a folder and SELECT FOLDER. Upload --- Use a free server - Google Drive, MS OneDrive, etc.* - to upload the saved, numbered FOLDER. Do NOT upload the individual VPJ or export file. Get link --- Get a public link. If using Google Drive click GET SHAREABLE LINK. If necessary change "restricted" to "anyone with the link can view" Share --- Click COPY LINK | DONE. Paste that link here, or click the folder at the top-right of this forum to message it privately to me. It won't be shared. * Before uploading, right-click the folder, click PROPERTIES. Look at the File Size to confirm that it's not too big for the free space on the server. Link to comment Share on other sites More sharing options...
LaRa Posted February 24, 2022 Author Share Posted February 24, 2022 let me check the video driver and Direct-x. Will take time because I have to take husband's help for it. Meanwhile, I find that the old key that was supposed to have expired on 11th February is still working and I could use it successfully in the beta version. I wonder if I would be able to use it later for the actual version. I am testing other things in the beta version in the meantime Link to comment Share on other sites More sharing options...
LaRa Posted February 24, 2022 Author Share Posted February 24, 2022 specs are as follows Win 7, 64 bit OS CPU: Intel(R) Core(TM) i3-3220 CPU @ 3.30GHz GPU: NVidia GeForce GT 610 Free space: 222GB Direct-x v 11.0 I don't know how to check if the video driver I have is the latest. when I click the above link it takes me to an automatic update link which I am hesitant to click. Can you guide me as to how to check what video driver I have? Link to comment Share on other sites More sharing options...
borate Posted February 24, 2022 Share Posted February 24, 2022 A manual search shows the latest for your older video card.. Info and a download link are here. To check the release # of your current driver, type "Control Panel" into the Windows search bar (usually at the bottom-left of the screen). Click View by: chevron at the top-right of the screen if only categories are shown and choose Large Icons. Click Device Manager. Double-click on Display adapters. Double-click on the subfolder that drops down. Click the Driver tab. The driver version is shown there... There's no guarantee that this will change your results, which could not be replicated here. Link to comment Share on other sites More sharing options...
LaRa Posted February 24, 2022 Author Share Posted February 24, 2022 Thanks Borate. I find that the behavior is erratic. The same project file works fine sometimes and acts up at other times. Link to comment Share on other sites More sharing options...
borate Posted February 24, 2022 Share Posted February 24, 2022 Share it, and we'll take a look. Link to comment Share on other sites More sharing options...
LaRa Posted February 24, 2022 Author Share Posted February 24, 2022 Project: https://drive.google.com/file/d/0B0wrViyhWxajQW5scjRCeGNxd3hFX1huYjFtSkk5Z2dvN3VR/view?usp=sharing&resourcekey=0-y2Cfc434jsGfGF9HSScSLg Screenshot: https://drive.google.com/file/d/15-G0GOAgmAviSe-Zkk6vkQIKshxdlX9j/view?usp=sharing The correct project link https://drive.google.com/drive/folders/1rtkOqICVFj8emMtl6HHxpl_UBIEkqQft?usp=sharing Link to comment Share on other sites More sharing options...
borate Posted February 24, 2022 Share Posted February 24, 2022 Thanks for sharing. Here's how it looks here... Hints that it's a local PC issue? For best presentation, apply the Auto Fix effect to both clips and perhaps a .50 Sharpening effect to only the first clip. Link to comment Share on other sites More sharing options...
LaRa Posted February 24, 2022 Author Share Posted February 24, 2022 Thanks so much for all the help and suggestions for improvement. I will check exactly from which version this problem has started appearing. As suggested by you, it is probably my pc that is to blame Link to comment Share on other sites More sharing options...
borate Posted February 24, 2022 Share Posted February 24, 2022 Try another PC, if available. And update the driver if necessary. Link to comment Share on other sites More sharing options...
LaRa Posted February 26, 2022 Author Share Posted February 26, 2022 hi Borate! Could you please you let me know when the 11.26 release version is out? Would like to update VP as soon as possible so that I can take action without delay if I have a problem registering it with my current key. Link to comment Share on other sites More sharing options...
borate Posted February 26, 2022 Share Posted February 26, 2022 It's officially released... 64-bit https://www.nchsoftware.com/download/videopadsetup64.exe 32-bit https://www.nchsoftware.com/videopad/vppsetup.exe Link to comment Share on other sites More sharing options...
LaRa Posted February 26, 2022 Author Share Posted February 26, 2022 oh! Thank you so much!! Link to comment Share on other sites More sharing options...
LaRa Posted February 26, 2022 Author Share Posted February 26, 2022 But it still says beta on top right https://drive.google.com/file/d/1tJHNP3MFY_aZoaxltd0bcYGWruXAGjbr/view?usp=sharing Link to comment Share on other sites More sharing options...
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