Converting psd into png

[AEH]

Previously Pixillion (licensed) worked fine in converting photo's in *.psd into *.png, while the transparent background of the psd has to remain in tact in thje conversion.

Since a few weeks Pixillion refuses to convert tis any more. 

Only errors like "Load failed". 

Technical support of NCH is unable to help me.

Has any one a clue ?

[Fred28]

Are you sure Pixillion is licensed? If it is, it should convert the files. Would you share one of the PSD files here so we can test. You might also want to create a support ticket for NCH Technical support here:https://www.nch.com.au/support/index.html

[AEH]

Hi Fred28, yes I am fully licensed and the support department of NCH did not know what to do about the problem. They are researching (I hope). It's a normal *.psd file with an object on a transparent background and I want to convert this into a *.png file with also a transparent background. No (hidden) Alpha channels, no text. The crazy thing is that Pixillion worked fine before without a problem and somehow, maybe, after some update I can't remember, things went wrong.

I like to share an example with you, but I am new on this forum and don't know how to include or send an attachment. Searched for some button, but can't find it. How do I get a file to you ?

[AEH]

Hi Fred, I already got a support ticket:

[TK-luz2800001-DA6]

 

But support dept closed it down, because they could not help me

[Fred28]

I checked with them and it seems they opened a bug report to be reviewed by the developers. So basically the option is to wait until the developers review the case and provide a fix for this bug.