AEH

Hi Fred, I already got a support ticket: [TK-luz2800001-DA6] But support dept closed it down, because they could not help me

Hi Fred28, yes I am fully licensed and the support department of NCH did not know what to do about the problem. They are researching (I hope). It's a normal *.psd file with an object on a transparent background and I want to convert this into a *.png file with also a transparent background. No (hidden) Alpha channels, no text. The crazy thing is that Pixillion worked fine before without a problem and somehow, maybe, after some update I can't remember, things went wrong. I like to share an example with you, but I am new on this forum and don't know how to include or send an attachment. Searched for some button, but can't find it. How do I get a file to you ?

Previously Pixillion (licensed) worked fine in converting photo's in *.psd into *.png, while the transparent background of the psd has to remain in tact in thje conversion. Since a few weeks Pixillion refuses to convert tis any more. Only errors like "Load failed". Technical support of NCH is unable to help me. Has any one a clue ?