Cannot see my camcorder in device list

[Trueblue123]

I have connected my Panasonic NV27 camcorder to my macbook air, but when i open the device list all I get is the built in camera, it doesn't show my camcorder in the list.

[borate]

File a report here.

[Trueblue123]

The technical support form doesn't allow me to add text?

[borate]

Does here, at the bottom where there's a box.

[Trueblue123]

I can start to enter text in the box but when i take the cursor out of the box the screen freezes so I cannot press the 'next' button.

Can you provide a response here as to why I cannot see my camera in the device drop down list? All I can choose is the camera in my Mac book?

[Nationalsolo]

Hi

Re camera.

Similar problem here for a start. Try a different order when you connect up. i.e....

• Plug in camera.
• Open VP and click Record/Record Video
• If camera not immediately listed click down arrow again. It may show it defaulted to the PC camera. Here I don't have a camera built in but it listed my previous webcam. Down arrowing again showed the inserted USB webcam for an instant. Try this a few times until you can "catch" it. Once it appears in the list go back to the main screen and then repeat click Record/Record video. The new camera should now show as the default  on the list. Wait a second or two until VP responds with the output.

That works here. 

Nat