jgrabert Posted December 7, 2020 Share Posted December 7, 2020 When I upload a MP4 video the images do not show up. Only the soundtrack works, Link to comment Share on other sites More sharing options...
borate Posted December 7, 2020 Share Posted December 7, 2020 Install the latest version. For licensed users upgrades are free for up to six months from purchase date. After that, VP will continue to fully function but a fee will be required in order to register the newest. Retain your old install file and registration info. Does the mp4 video not display on the timeline, or only after exporting the project? If the issue persists, let's take a look... Share your project. Someone will come up with a fix. The process is easy, quick and can be done privately. Just follow these steps... Back up --- With your project on the timeline, click on MENU at the top-left. Click FILE|BACK UP PROJECT FILES TO FOLDER. Choose a folder and SELECT FOLDER. Upload --- Upload the saved, numbered FOLDER. Use a free server - Google Drive, MS OneDrive, etc.* Do NOT upload the individual VPJ or export file. Get link --- Get a public link. If using Google Drive click GET SHAREABLE LINK. Change "restricted" to "anyone with the link can view" Click COPY LINK | DONE. Share --- Paste that link here, or click the folder at the top-right of this forum to message it privately to me. It won't be shared. * Before uploading, right-click the folder, click PROPERTIES. Look at the File Size to confirm that it's not too big for the free space on the server. Link to comment Share on other sites More sharing options...
borate Posted December 8, 2020 Share Posted December 8, 2020 Update to the latest version. For licensed users upgrades are free for up to six months from purchase date. After that, VP will continue to fully function but a fee will be required in order to register the newest. Retain your old install file and registration info. Everything sounded and looked fine. If the issue persists come back here. Link to comment Share on other sites More sharing options...
jgrabert Posted December 8, 2020 Author Share Posted December 8, 2020 Still having the same issue on my end. Downloaded latest version again (ver 8.99) and I still have no image. Just sound track. Link to comment Share on other sites More sharing options...
borate Posted December 8, 2020 Share Posted December 8, 2020 Strange. Loads instantaneously and normally here in 8.99. Be sure that your video driver and Direct-X are up to date... https://www.nch.com.au/kb/10265.html Log in to this forum, grab the attachment here, unzip it and run the VPJ file to load it into Videopad. Any better? Try the original on another PC, if available. Kids_soccer_AVI.zip Link to comment Share on other sites More sharing options...
jgrabert Posted December 8, 2020 Author Share Posted December 8, 2020 BTW. I imported the original video clip into PhotoStage Slideshow and it plays perfectly there. Does that give you any clues? Link to comment Share on other sites More sharing options...
borate Posted December 8, 2020 Share Posted December 8, 2020 Not really. Tested my revised project in another low-end PC and no problem there. Did the revised (AVI) work in Videopad? What are your PC's specs: GPU/CPU/free space on C:\ and RAM? Tough to diagnose if the issue cannot be replicated. Uninstall. Then try reinstalling as Administrator via a right-click on the installer file. Link to comment Share on other sites More sharing options...
jgrabert Posted December 8, 2020 Author Share Posted December 8, 2020 I opened your zip file and it works fine in Videopad. Link to comment Share on other sites More sharing options...
borate Posted December 8, 2020 Share Posted December 8, 2020 Hints at missing components. On the PC delete all files in these folders... "C:\Users\<PCname>\AppData\Roaming\NCH Software\Components" "C:\Program Files (x86)\NCH Software\Components" or similar path without the (x86). Then reinstall the program as administrator. Link to comment Share on other sites More sharing options...
jgrabert Posted December 8, 2020 Author Share Posted December 8, 2020 Intel Core i7-7700k CPU 4.2 GHz GeForce GTX 1070 Invidia RAM - 16 Storage - 48 GB free/238 Total Can not find NCH Software\Components Did delete the second set of files you mentioned Link to comment Share on other sites More sharing options...
borate Posted December 8, 2020 Share Posted December 8, 2020 If you have problem finding and deleting component file. Please follow these steps: Right click on your desktop, select New->Text document. Ignore the file name for now by clicking away. Double click on it and open Notepad. Copy the two lines below into Notepad: Quote rmdir "%appdata%\NCH Software\Components" /s /q rmdir "%programfiles(x86)%\NCH Software\Components" /s /q Save the file and exit Notepad. Rename the file to "1.bat" (or whatever file name you want, just have to be .bat). Right click on the .bat file and select Run as administrator (you need to logged in as administrator). Link to comment Share on other sites More sharing options...
jgrabert Posted December 9, 2020 Author Share Posted December 9, 2020 I completed the actions described in your message. Now what? I right clicked on the file and selected Run As Administrator and nothing happened. Link to comment Share on other sites More sharing options...
borate Posted December 9, 2020 Share Posted December 9, 2020 In you right-clicked on the installer and clicked Run As Administrator, the 8.99 program should have begun to install. Does here. Link to comment Share on other sites More sharing options...
jgrabert Posted December 9, 2020 Author Share Posted December 9, 2020 Re-did everything but get same results. When I right click on 1.bat file and select Run As Administrator I get a window asking me if I want to Let Windows Command Processor take control and I click Yes. Then nothing happens. Link to comment Share on other sites More sharing options...
borate Posted December 9, 2020 Share Posted December 9, 2020 If you have cleared the folders mentioned above, try a normal (left-click) install. Here are the components installed by VP on this PC. At the top, those under App Data; at the bottom, the ones under Program Files. Check your folders for the same. Is anything missing? Link to comment Share on other sites More sharing options...
jgrabert Posted December 10, 2020 Author Share Posted December 10, 2020 I am not finding most of the things you are asking me to find. I can't find AppData. I can't find any of the folders you show on the previous message. As you can probably tell by now, my computer expertise is mediocre at best. I am not getting anything by left or right clicking on the 1.bat file. Link to comment Share on other sites More sharing options...
borate Posted December 10, 2020 Share Posted December 10, 2020 Apparently your Windows operating system is configured to not show those entries. Rather than pursuing this route you might try the following... Download and install this free tool. It will be listed as Revo Uninstaller in your programs menu. Run Revo. Find the Videopad entry, right-click and UNinstall. After the Videopad installer completes, click Scan, then Delete all registry entries. It may present several pages. When it prompts "Finish" click that to exit. Now install the latest Videopad version. If that doesn't succeed, try another PC if possible. Link to comment Share on other sites More sharing options...
jgrabert Posted December 10, 2020 Author Share Posted December 10, 2020 I deleted all registry entries and then there is a window showing leftover files and folders. Delete those as well? Link to comment Share on other sites More sharing options...
borate Posted December 10, 2020 Share Posted December 10, 2020 Yup, give it a try. Your situation is perplexing.^_^ Link to comment Share on other sites More sharing options...
jgrabert Posted December 10, 2020 Author Share Posted December 10, 2020 Completed everything. Same results. Is it possible to get a refund? I just downloaded this within the last 30 days and has not worked at all. Link to comment Share on other sites More sharing options...
borate Posted December 10, 2020 Share Posted December 10, 2020 You gave it your best shot. Very strange, as the PC here is very similar in specs to yours and the video you supplied looks great. Be sure those drivers are up to date, as noted above. https://www.nch.com.au/general/refund.html Link to comment Share on other sites More sharing options...
Nationalsolo Posted December 10, 2020 Share Posted December 10, 2020 Hi Before abandoning all hope why not do a system restore, choosing a date from before the time you removed things? "...I can't find AppData...." Open My Computer D-Click the C drive D-Click Users D-Click Your Name (As user) You should now see AppData D-Click AppData and D-Click Roaming You should now see NCH Software D-Click NCH Software You should now see VideoPad Nat Link to comment Share on other sites More sharing options...
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